TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax Easy Easy and Fast Been using for several years. Will use again next year
Date published: 2022-02-27
Rated 5 out of 5 by from always quick and easy Turbo tax hits all the points and customizes my return to fit my situation. easy to follow step by step
Date published: 2022-02-27
Rated 5 out of 5 by from easy to navigate Easy to navigate and explanatory information is provided during the filing.
Date published: 2022-02-27
Rated 2 out of 5 by from Losing confidence in TurboTax Online Premier I have used turbo tax for at least 5 years. But for the second year in a row, I struggled to find where to enter my federal estimated tax payments. Early in the program, it asked me to check yes or no whether I made estimated tax payments. I checked yes. Then the program never prompted me to enter any estimated tax payments. I got to the end of the program, and was informed by TurboTax that I was assessed an underpayment penalty of $492. So I used the program's search tool to figure out where to go back to and enter my estimated tax payments. I entered those estimated tax payments, and the program then recalculated my tax owed and my underpayment penalty and told me that I owed a $8 underpayment penalty. I was satisfied with that, but then when I got to the end and reviewed my federal return before filing, I saw that I had a $492 underpayment penalty again. I called TurboTax's helpline and the representative listened to my concern and said that she was transferring me to a TurboTax Expert to help me at no charge. The call transferred, and I got an automatic message asking me if I wanted to purchase TurboTax expert service. I asked for a representative, but the automatic message only wanted a yes or no answer and eventually disconnected me. So I got no help. My only recourse was to go back and start again with deleting my estimated tax information and re-entering it and going through all of the subsequent steps again. This was very frustrating. Even more frustrating is that I identified the difficulty with entering estimated tax payments in my TurboTax review last year after filing my 2020 return and had to endure the same problem this year. Additionally, I did not like being asked to purchase tax expert advice several times during the income tax program. One time is sufficient to ask me about whether I want an upcharge, not several times. As a result of my loss of confidence in TurboTax, I am considering using HRBlock online tax prep service next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Very easy and fast Doing my return today, I did run into a question and used the chat feature. The expert stayed on with me until everything was resolved and was extremely helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Great ease of use and walk thru scenarios. I feel it covers all the legalities.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is owsome Easy to do it, great time to do it Completed information privacy
Date published: 2022-02-27
Rated 4 out of 5 by from Great It appears easier than previous versions thank you
Date published: 2022-02-27
Rated 5 out of 5 by from Easy peasy Very easy and quick to use for my simple returns TY
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax was easy to use I've never done taxes before and turbo tax made it easy
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6153
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Easy Easy and Fast Been using for several years. Will use again next year
Date published: 2022-02-27
Rated 5 out of 5 by from always quick and easy Turbo tax hits all the points and customizes my return to fit my situation. easy to follow step by step
Date published: 2022-02-27
Rated 5 out of 5 by from easy to navigate Easy to navigate and explanatory information is provided during the filing.
Date published: 2022-02-27
Rated 2 out of 5 by from Losing confidence in TurboTax Online Premier I have used turbo tax for at least 5 years. But for the second year in a row, I struggled to find where to enter my federal estimated tax payments. Early in the program, it asked me to check yes or no whether I made estimated tax payments. I checked yes. Then the program never prompted me to enter any estimated tax payments. I got to the end of the program, and was informed by TurboTax that I was assessed an underpayment penalty of $492. So I used the program's search tool to figure out where to go back to and enter my estimated tax payments. I entered those estimated tax payments, and the program then recalculated my tax owed and my underpayment penalty and told me that I owed a $8 underpayment penalty. I was satisfied with that, but then when I got to the end and reviewed my federal return before filing, I saw that I had a $492 underpayment penalty again. I called TurboTax's helpline and the representative listened to my concern and said that she was transferring me to a TurboTax Expert to help me at no charge. The call transferred, and I got an automatic message asking me if I wanted to purchase TurboTax expert service. I asked for a representative, but the automatic message only wanted a yes or no answer and eventually disconnected me. So I got no help. My only recourse was to go back and start again with deleting my estimated tax information and re-entering it and going through all of the subsequent steps again. This was very frustrating. Even more frustrating is that I identified the difficulty with entering estimated tax payments in my TurboTax review last year after filing my 2020 return and had to endure the same problem this year. Additionally, I did not like being asked to purchase tax expert advice several times during the income tax program. One time is sufficient to ask me about whether I want an upcharge, not several times. As a result of my loss of confidence in TurboTax, I am considering using HRBlock online tax prep service next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Very easy and fast Doing my return today, I did run into a question and used the chat feature. The expert stayed on with me until everything was resolved and was extremely helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Great ease of use and walk thru scenarios. I feel it covers all the legalities.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is owsome Easy to do it, great time to do it Completed information privacy
Date published: 2022-02-27
Rated 4 out of 5 by from Great It appears easier than previous versions thank you
Date published: 2022-02-27
Rated 5 out of 5 by from Easy peasy Very easy and quick to use for my simple returns TY
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax was easy to use I've never done taxes before and turbo tax made it easy
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6153