TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS THE BEST!! VERY EASY TO USE. ANSWERS TO QUESTIONS HELPED ME SO MUCH.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Easy I really enjoyed using turbo tax! It was quick, easy, and informative.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and easy As long as you have the right paper work and stuff it's super quick and easy snap a few pictures answer some questions your taxes will be done in 30mins or less could literally have them done while waiting on dinner
Date published: 2021-03-01
Rated 1 out of 5 by from Have to pay to ask a question? Very fusterating that you have to pay over $100 to ask one question.
Date published: 2021-03-01
Rated 1 out of 5 by from Turbo Tax is very user freindly Easy to understand instructions and helpful suggestions.
Date published: 2021-03-01
Rated 5 out of 5 by from FIRST TIME IT WAS AWESOME First time using this TURBO TAX it was great! Will use this again
Date published: 2021-03-01
Rated 5 out of 5 by from Great service It was a very easy process for this senior that had always had them done and decided to try myself.....supper instructions on each step
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome My experience was fast and easy under a hour to complete!
Date published: 2021-03-01
Rated 5 out of 5 by from super duper beyond helpful It was the perfect help I needed and I really appreciate this existing!
Date published: 2021-03-01
Rated 2 out of 5 by from Costs changed within 24 hours. Less intuitive. The cost of the deluxe edition is originally $60. When I began my returns yesterday, it was reduced to $40. When I completed my returns today, the discount was gone. Even if this is due to my having reached the end of a promotion, I think it's lousy to offer that to someone when they start filing, and then withdraw it when they complete their return(s) 24 hours later. And you know the likelihood of my scrapping all the time and effort I invested in that was slim to none, so I'm sure you feel quite comfortable in your gamble that someone like me will agree to the $20 increase. Guess what. You're right. I paid it. You've also inspired me to look elsewhere for another tax service next year. I also want to add that your software made the process very opaque and unintuitive for me when it came to ensuring that my resident state recognized and took into account the state taxes I paid in my non-resident state. This was very difficult to resolve, and the features were more embedded than they should have been. There should be a mechanism that prompts the user immediately to ensure that all state taxes have been accounted for accurately. Due to one very embedded clerical error of mine, it took me hours to figure our why my nonresident state was charging me $700 in state tax when I had already paid them $1000. My guess is that this whole process would have been more seamless and intuitive if it were part of one of the costlier packages. Suffice it so say, I resolved the issue with no support from you.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6152
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS THE BEST!! VERY EASY TO USE. ANSWERS TO QUESTIONS HELPED ME SO MUCH.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Easy I really enjoyed using turbo tax! It was quick, easy, and informative.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and easy As long as you have the right paper work and stuff it's super quick and easy snap a few pictures answer some questions your taxes will be done in 30mins or less could literally have them done while waiting on dinner
Date published: 2021-03-01
Rated 1 out of 5 by from Have to pay to ask a question? Very fusterating that you have to pay over $100 to ask one question.
Date published: 2021-03-01
Rated 1 out of 5 by from Turbo Tax is very user freindly Easy to understand instructions and helpful suggestions.
Date published: 2021-03-01
Rated 5 out of 5 by from FIRST TIME IT WAS AWESOME First time using this TURBO TAX it was great! Will use this again
Date published: 2021-03-01
Rated 5 out of 5 by from Great service It was a very easy process for this senior that had always had them done and decided to try myself.....supper instructions on each step
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome My experience was fast and easy under a hour to complete!
Date published: 2021-03-01
Rated 5 out of 5 by from super duper beyond helpful It was the perfect help I needed and I really appreciate this existing!
Date published: 2021-03-01
Rated 2 out of 5 by from Costs changed within 24 hours. Less intuitive. The cost of the deluxe edition is originally $60. When I began my returns yesterday, it was reduced to $40. When I completed my returns today, the discount was gone. Even if this is due to my having reached the end of a promotion, I think it's lousy to offer that to someone when they start filing, and then withdraw it when they complete their return(s) 24 hours later. And you know the likelihood of my scrapping all the time and effort I invested in that was slim to none, so I'm sure you feel quite comfortable in your gamble that someone like me will agree to the $20 increase. Guess what. You're right. I paid it. You've also inspired me to look elsewhere for another tax service next year. I also want to add that your software made the process very opaque and unintuitive for me when it came to ensuring that my resident state recognized and took into account the state taxes I paid in my non-resident state. This was very difficult to resolve, and the features were more embedded than they should have been. There should be a mechanism that prompts the user immediately to ensure that all state taxes have been accounted for accurately. Due to one very embedded clerical error of mine, it took me hours to figure our why my nonresident state was charging me $700 in state tax when I had already paid them $1000. My guess is that this whole process would have been more seamless and intuitive if it were part of one of the costlier packages. Suffice it so say, I resolved the issue with no support from you.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6152