TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Great service Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by from Difficult to use, buggy UI I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by from TurboTax Review Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by from Simple Swift and Easy Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
Rated 4 out of 5 by from Finally complete Overall good. It took too long and the expert service was choppy interactive. Would have preferred 30 minutes live up front.
Date published: 2022-06-08
Rated 5 out of 5 by from Turbo Tax rules So helpful and captured tax credits we didn't capture in previous years.
Date published: 2022-06-08
Rated 5 out of 5 by from Amazing service Everything was smoothly executed, quick and super easy.
Date published: 2022-06-08
Rated 5 out of 5 by from Johnny is awesome Hello, I travel for work, and for fun and I was in Hawaii and then California and Johnny was very patient. He took the time to schedule something with me and was very knowledgeable. I really appreciate his customer service
Date published: 2022-06-08
Rated 5 out of 5 by from Convenient and easy We've used them for years now and have never had any problems. The walkthrough could not be easioer!
Date published: 2022-06-08
Rated 5 out of 5 by from is a truely great software it's very convient and service people are very professional and helpful
Date published: 2022-06-08
All TurboTax® Offerings Reviews - Page 6148
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great service Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by from Difficult to use, buggy UI I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by from TurboTax Review Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by from Simple Swift and Easy Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
Rated 4 out of 5 by from Finally complete Overall good. It took too long and the expert service was choppy interactive. Would have preferred 30 minutes live up front.
Date published: 2022-06-08
Rated 5 out of 5 by from Turbo Tax rules So helpful and captured tax credits we didn't capture in previous years.
Date published: 2022-06-08
Rated 5 out of 5 by from Amazing service Everything was smoothly executed, quick and super easy.
Date published: 2022-06-08
Rated 5 out of 5 by from Johnny is awesome Hello, I travel for work, and for fun and I was in Hawaii and then California and Johnny was very patient. He took the time to schedule something with me and was very knowledgeable. I really appreciate his customer service
Date published: 2022-06-08
Rated 5 out of 5 by from Convenient and easy We've used them for years now and have never had any problems. The walkthrough could not be easioer!
Date published: 2022-06-08
Rated 5 out of 5 by from is a truely great software it's very convient and service people are very professional and helpful
Date published: 2022-06-08
All TurboTax® Offerings Reviews - Page 6148