TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from null null
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I like that I can work on my taxes in small chunks of time, because that's all I have available, and it always saves everything and brings me right back to where I left off.
Date published: 2023-03-21
Rated 1 out of 5 by from I lost $160 over $9 worth of health tax credit i was filing my taxes and because i am disabled, i only make so much. I was supposed to receive $600+ but because of my healthcare credit that i received being $9 more than what i was allowed, turbotax THEN made me pay for the upgraded version, "because i have premium tax credit that is over your allowed that is to be paid back" FOR LITERALLY $9 I WAS ACCOSTED ANOTHER $160 OWED TO TURBOTAX, NOT EVEN THE GOV. I'D LIKE SOME SORT OF REFUND FOR THIS BECAUSE THAT IS SO MUCH MORE MONEY THAN WHAT SHOULD BE SPENT. CONSIDERING I WAS ABLE TO DO EVERYTHING MYSELF BECAUSE I'M NOT A SIMPLETON. I LOOK FORWARD TO HEARING FROM YOU, TURBOTAX!
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gives me confidence that my taxes will be filled correctly with all my deductions.
Date published: 2023-03-21
Rated 5 out of 5 by from Awesome The software is great for all to use. it is easy...
Date published: 2023-03-21
Rated 5 out of 5 by from So easy! I had Vanessa F today chat and walk me thorugh my taxes. She was amazing!
Date published: 2023-03-21
Rated 5 out of 5 by from First time ever filing on my own This is the first time I've ever done my own taxes, and I'm self-employed! This process was a breeze with all the help Turbo Tax offers! I would highly recommend!
Date published: 2023-03-21
Rated 3 out of 5 by from less friendly than before and more expensive it seems that if you don't buy the extra services, the software becomes less friendly and less advisable. you need to look for all tax breaks and review them very closely. it is also getting more and more expensive. I don't remember being like this last year. for the price, i would rather go to a person to do my taxes for me... Time to look for something else for next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is awesome They were great very helpful and wonderful turbo tax is good to use
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I was very pleased with the ease of use and guidance. Great application, and very helpful customer service. The only thing I would recommend adding is a reminder at the beginning, before one starts into tax prep, is to advise user to have their IP PIN handy, and that it is issued EVERY YEAR by the IRS. If the user doesn’t have it, they should be directed to IRS.gov, “Get An Identity Protection Pin (IP PIN)” page. I was caught up in this when my return kept being rejected; I was using last year’s PIN. I wasn’t aware there was a new PIN issued every year (I haven’t done my own taxes in 40 years). Reminding users to have it upfront would be time saving and a smart thing to do. If a user has to initially apply for one, it may take 4-6 weeks to receive it from the IRS. So this needs to be known up front.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6142
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from null null
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I like that I can work on my taxes in small chunks of time, because that's all I have available, and it always saves everything and brings me right back to where I left off.
Date published: 2023-03-21
Rated 1 out of 5 by from I lost $160 over $9 worth of health tax credit i was filing my taxes and because i am disabled, i only make so much. I was supposed to receive $600+ but because of my healthcare credit that i received being $9 more than what i was allowed, turbotax THEN made me pay for the upgraded version, "because i have premium tax credit that is over your allowed that is to be paid back" FOR LITERALLY $9 I WAS ACCOSTED ANOTHER $160 OWED TO TURBOTAX, NOT EVEN THE GOV. I'D LIKE SOME SORT OF REFUND FOR THIS BECAUSE THAT IS SO MUCH MORE MONEY THAN WHAT SHOULD BE SPENT. CONSIDERING I WAS ABLE TO DO EVERYTHING MYSELF BECAUSE I'M NOT A SIMPLETON. I LOOK FORWARD TO HEARING FROM YOU, TURBOTAX!
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gives me confidence that my taxes will be filled correctly with all my deductions.
Date published: 2023-03-21
Rated 5 out of 5 by from Awesome The software is great for all to use. it is easy...
Date published: 2023-03-21
Rated 5 out of 5 by from So easy! I had Vanessa F today chat and walk me thorugh my taxes. She was amazing!
Date published: 2023-03-21
Rated 5 out of 5 by from First time ever filing on my own This is the first time I've ever done my own taxes, and I'm self-employed! This process was a breeze with all the help Turbo Tax offers! I would highly recommend!
Date published: 2023-03-21
Rated 3 out of 5 by from less friendly than before and more expensive it seems that if you don't buy the extra services, the software becomes less friendly and less advisable. you need to look for all tax breaks and review them very closely. it is also getting more and more expensive. I don't remember being like this last year. for the price, i would rather go to a person to do my taxes for me... Time to look for something else for next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is awesome They were great very helpful and wonderful turbo tax is good to use
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I was very pleased with the ease of use and guidance. Great application, and very helpful customer service. The only thing I would recommend adding is a reminder at the beginning, before one starts into tax prep, is to advise user to have their IP PIN handy, and that it is issued EVERY YEAR by the IRS. If the user doesn’t have it, they should be directed to IRS.gov, “Get An Identity Protection Pin (IP PIN)” page. I was caught up in this when my return kept being rejected; I was using last year’s PIN. I wasn’t aware there was a new PIN issued every year (I haven’t done my own taxes in 40 years). Reminding users to have it upfront would be time saving and a smart thing to do. If a user has to initially apply for one, it may take 4-6 weeks to receive it from the IRS. So this needs to be known up front.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6142