TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great great great great great great great great great great
Date published: 2023-02-20
Rated 5 out of 5 by from It works great for me Used Turbo Tax for too many years to count. The download feature saves me so much time and effort.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy and Quick to Use If you're someone who doesn't have much to itemize on your taxes and don't have complicated situations turbo tax is great. I use the deluxe version and it works great.
Date published: 2023-02-20
Rated 4 out of 5 by from Easy but TurboTax is really great. I don't have to pay a professional to do it all for me because I only have a few small forms. I do like that. HOWEVER this year I noticed I was charged $40 to pay for my TurboTax fees with my federal rerturn. Maybe this is normal but it was a shock to me. Just check before you cofirm your payments, I almost missed it. But I'd rather pay $80 to do my own work rather than $200 for a professional. Easy software and explains most things well.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax 2019 I have used Turbo Tax for at lest 25 years and have been satisfied. Sometimes I wish things were easier to understand but I think that is due to our wonderful IRS. I am usually in a hurry so I don't take advantage with the Help items, but just work my way or look at a tax book.
Date published: 2023-02-20
Rated 1 out of 5 by from Too Expensive Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by from Still good - but online version has more features Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo tax is easy and helpful...did not need extra Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by from 2.5 hours on hold for full service I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by from Extra $40 charge is wrong My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 6121
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great great great great great great great great great great
Date published: 2023-02-20
Rated 5 out of 5 by from It works great for me Used Turbo Tax for too many years to count. The download feature saves me so much time and effort.
Date published: 2023-02-20
Rated 5 out of 5 by from Easy and Quick to Use If you're someone who doesn't have much to itemize on your taxes and don't have complicated situations turbo tax is great. I use the deluxe version and it works great.
Date published: 2023-02-20
Rated 4 out of 5 by from Easy but TurboTax is really great. I don't have to pay a professional to do it all for me because I only have a few small forms. I do like that. HOWEVER this year I noticed I was charged $40 to pay for my TurboTax fees with my federal rerturn. Maybe this is normal but it was a shock to me. Just check before you cofirm your payments, I almost missed it. But I'd rather pay $80 to do my own work rather than $200 for a professional. Easy software and explains most things well.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax 2019 I have used Turbo Tax for at lest 25 years and have been satisfied. Sometimes I wish things were easier to understand but I think that is due to our wonderful IRS. I am usually in a hurry so I don't take advantage with the Help items, but just work my way or look at a tax book.
Date published: 2023-02-20
Rated 1 out of 5 by from Too Expensive Turbo tax use to have good pricing.. now the pricing is ridiculous.
Date published: 2023-02-20
Rated 3 out of 5 by from Still good - but online version has more features Been using TurboTax forever and have always enjoyed it. What I am disappointed with is the feature parity between the on-line version and the locally installed version. There are some things ( crypto import for example ) that are only available with the on-line version. I missed that when I purchased as I assumed that both version ( online/local ) had the same features.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo tax is easy and helpful...did not need extra Did not talk to anyone. Was able to do on my own. Just do not like doing this review.
Date published: 2023-02-20
Rated 2 out of 5 by from 2.5 hours on hold for full service I’ve used turbo tax every year for the past several years. This year, their policy was to make folks using the full service sit on the phone silently while their tax specialist typed away entering details. I waited 2.5 hours and every 15 min or so she would ask me a question like “where is this information?…oh I found it on the bottom of your Fidelity statement”. This was frustrating and could have easily been done using messages. I asked multiple times if I could communicate over messages and she said that wasn’t the policy.
Date published: 2023-02-20
Rated 1 out of 5 by from Extra $40 charge is wrong My experience was great with Turbo Tax Deluxe was great until we got to the fee section. I understand that there is a $20 fee to e-file my state tax. I was thrilled that I got a $10 credit because I bought the software at Costco. Was very upset when all of a sudden there is an additional $40 charge for Intuit, so 3rd party that I never agree to use. I paid for Turbo Tax, why do I have to pay an additional fee to someone else. Disappointed.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 6121