TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
jwr757 from
Turbo Tax awesome. Help desk is spectacular.
Live expert , Tanya was very good. One could tell she enjoyed her job and was very helpful.
Date published: 2023-03-17
Rated 5 out of 5 by
TWS52299 from
Easy to Use
Walks you through the filing process with easy to understand instructions.
Date published: 2023-03-17
Rated 4 out of 5 by
Don from NJ from
Helpful descriptions
Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by
PSZal from
Annoying
I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by
Smithog14 from
Great
Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by
Johnston mark r from
it is helpful
Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by
dave143245662345678 from
good product
very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by
Ally0123 from
Not a fan.
I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by
Dorie55 from
Reliable
I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by
Hazy Docent from
TurboTax appears more complex this year
It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
All TurboTax® Offerings Reviews - Page 6116
Date published: 2023-03-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
jwr757 from
Turbo Tax awesome. Help desk is spectacular.
Live expert , Tanya was very good. One could tell she enjoyed her job and was very helpful.
Date published: 2023-03-17
Rated 5 out of 5 by
TWS52299 from
Easy to Use
Walks you through the filing process with easy to understand instructions.
Date published: 2023-03-17
Rated 4 out of 5 by
Don from NJ from
Helpful descriptions
Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by
PSZal from
Annoying
I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by
Smithog14 from
Great
Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by
Johnston mark r from
it is helpful
Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by
dave143245662345678 from
good product
very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by
Ally0123 from
Not a fan.
I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by
Dorie55 from
Reliable
I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by
Hazy Docent from
TurboTax appears more complex this year
It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
All TurboTax® Offerings Reviews - Page 6116
Date published: 2023-03-17