TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax CPA's are GREAT!!! I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Quick & Complete Good seems complete although upgrades required - easier each year you use it
Date published: 2022-10-18
Rated 4 out of 5 by from Turbotax done a pretty good job Doug.. I'm fine I had a little trouble but everything is fine. I'm glad it's over
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing - so helpful!! we did not use an agent this year no agent was used
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Home & Business Version more complicated TY2021 was the first year I used the TurboTax Home & Business (H&B) version to do our jointly-filed personal income tax, since my wife already purchased it to file the income tax for our LLC. I found the H&B version more complicated than the Premier or Deluxe version which I normally bought in previous years. Part of the challenge had to do with the fact that I am not familiar with the questionnaire structure/flow of the H&B version which is different than that of the Premier version. I will have to decide in a few months which TY2022 TurboTax version I would want to use...
Date published: 2022-10-18
Rated 3 out of 5 by from Doesn't work with Apple Keychain password app This mostly worked fine, and easy. But it drove me nuts that to file the return and pay for the State, and to download files from banks, I had to "log in" to the Intuit tax site, and my stored passwords didn't auto fill. Same for credit card info. Every try to copy by hand a complex password? Also, I was anxious to watch a game that already started, but needed to file right away. They need stop weird stuff like that. I also reduced my rating one star because it would not accept if because ad blockers were set on my browser. C'mon man!
Date published: 2022-10-18
Rated 4 out of 5 by from Need better support I ran into a Turbotax software demon that was telling me it needed me to answer questions on, and file Form 3544 for on my Corp CA state return. That form deals with jobs credits and and I had no new hires so it did not apply to me. It was after hours on a weekend so I couldn't talk to anybody and your online support provided no help. I finally somehow got rid of it by unchecking all of the questions on my CA Corp tax return and then re-answering them with the exact same answers and somehow that fixed it. I shouldn't have had to be up till 1 AM scouring the internet with google searches and searching your weak support online portal to only find out the problem is apparently not uncommon, has been around for several years, still has not been fixed, and no clear answer is easy to locate, at least I was not able to locate one that worked.
Date published: 2022-10-18
Rated 4 out of 5 by from TURBO TAX IS GREAT Turbo tax made filing my taxes much easier i will use Turbo tax again
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax Live is awesome Great experience from start to finish. Very knowledgeable, courteous and efficient.
Date published: 2022-10-18
Rated 2 out of 5 by from Totally an abomination! Turbotax 2020 & 2021 would not support simple calculations/deductions critical to my return (disability & LTD w-2s). After spending 3 entire days on the phone, I had to use desktop versions & "Override" data to CORRECTLY input data (& delete). I still have 2020 to complete and do not even know if I can do it! In 2020, I have a valid federal deduction listed on SSA-1099, listed and explained within Turbotax "Learn More" but the software WOUDL NOT acknowledge this and actually include this deduction on my federal return!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 62
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax CPA's are GREAT!!! I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax Quick & Complete Good seems complete although upgrades required - easier each year you use it
Date published: 2022-10-18
Rated 4 out of 5 by from Turbotax done a pretty good job Doug.. I'm fine I had a little trouble but everything is fine. I'm glad it's over
Date published: 2022-10-18
Rated 5 out of 5 by from Amazing - so helpful!! we did not use an agent this year no agent was used
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Home & Business Version more complicated TY2021 was the first year I used the TurboTax Home & Business (H&B) version to do our jointly-filed personal income tax, since my wife already purchased it to file the income tax for our LLC. I found the H&B version more complicated than the Premier or Deluxe version which I normally bought in previous years. Part of the challenge had to do with the fact that I am not familiar with the questionnaire structure/flow of the H&B version which is different than that of the Premier version. I will have to decide in a few months which TY2022 TurboTax version I would want to use...
Date published: 2022-10-18
Rated 3 out of 5 by from Doesn't work with Apple Keychain password app This mostly worked fine, and easy. But it drove me nuts that to file the return and pay for the State, and to download files from banks, I had to "log in" to the Intuit tax site, and my stored passwords didn't auto fill. Same for credit card info. Every try to copy by hand a complex password? Also, I was anxious to watch a game that already started, but needed to file right away. They need stop weird stuff like that. I also reduced my rating one star because it would not accept if because ad blockers were set on my browser. C'mon man!
Date published: 2022-10-18
Rated 4 out of 5 by from Need better support I ran into a Turbotax software demon that was telling me it needed me to answer questions on, and file Form 3544 for on my Corp CA state return. That form deals with jobs credits and and I had no new hires so it did not apply to me. It was after hours on a weekend so I couldn't talk to anybody and your online support provided no help. I finally somehow got rid of it by unchecking all of the questions on my CA Corp tax return and then re-answering them with the exact same answers and somehow that fixed it. I shouldn't have had to be up till 1 AM scouring the internet with google searches and searching your weak support online portal to only find out the problem is apparently not uncommon, has been around for several years, still has not been fixed, and no clear answer is easy to locate, at least I was not able to locate one that worked.
Date published: 2022-10-18
Rated 4 out of 5 by from TURBO TAX IS GREAT Turbo tax made filing my taxes much easier i will use Turbo tax again
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax Live is awesome Great experience from start to finish. Very knowledgeable, courteous and efficient.
Date published: 2022-10-18
Rated 2 out of 5 by from Totally an abomination! Turbotax 2020 & 2021 would not support simple calculations/deductions critical to my return (disability & LTD w-2s). After spending 3 entire days on the phone, I had to use desktop versions & "Override" data to CORRECTLY input data (& delete). I still have 2020 to complete and do not even know if I can do it! In 2020, I have a valid federal deduction listed on SSA-1099, listed and explained within Turbotax "Learn More" but the software WOUDL NOT acknowledge this and actually include this deduction on my federal return!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 62