TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from A bit expensive but less than most pro's. Breaks things down to comfortable sections and uses laymen terminology.
Date published: 2022-06-07
Rated 5 out of 5 by from Jennifer Jennifer was amazing! Really hoping I can choose her to do my taxes from here on our.
Date published: 2022-06-07
Rated 2 out of 5 by from It's ok I think the price is too high to have done it my self
Date published: 2022-06-07
Rated 5 out of 5 by from TurboTax is awesome This is an awesome product. This time I used the Live expert experience. My Tax Expert was knowledgeable, explained process clearly over phone, provided information accurately. Able to complete the entire process quickly.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 62
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A bit expensive but less than most pro's. Breaks things down to comfortable sections and uses laymen terminology.
Date published: 2022-06-07
Rated 5 out of 5 by from Jennifer Jennifer was amazing! Really hoping I can choose her to do my taxes from here on our.
Date published: 2022-06-07
Rated 2 out of 5 by from It's ok I think the price is too high to have done it my self
Date published: 2022-06-07
Rated 5 out of 5 by from TurboTax is awesome This is an awesome product. This time I used the Live expert experience. My Tax Expert was knowledgeable, explained process clearly over phone, provided information accurately. Able to complete the entire process quickly.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 62