TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Efficiently remarkable and greatly improved! Did not require this extra assistance. The instructions and prompts were so concise and clear with great pointers and explanations.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very helpful TurboTax was very helpful in this years filing. The scan the W-2 feature took all the guess work out of plugging in all the information. I had no issues and filing was a snap this year. I did not worry if all the information was correct. Five stars this year.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly Easy to use, was very easy, this survey is becoming ridiculous
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is efficient and easy to complete Taxes Great product that walks you through the entire process
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very detailed and efficient. TurboTax found deductions that I would not have thought about. Thanks!
Date published: 2021-05-17
Rated 3 out of 5 by from User friendly but expensive They do not give you the option to go to standard deduction when you know that's what you want. They basicly force you to provide unnessary details that don't ultimately contribute to the deduction. Its a good service. But I think it costs to much. And it pushes expensive security products multiple times while filling the worksheets. I don't know who needs security on their tax forms like that. But certainly not me, or most people useing standard deductions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good; however, you must be patient. I have used Turbo Tax for the past three years; however it can be challenging. I spent at least an hour+ trying to change my husband's income for next year to zero (0) because he has retired effective, December 18, 2020. The system actually calculated our estimated tax to be GREATER than this year. I spent lots of time trying to manage the change. I'm still uncertain that our estimated tax is correct for 2021. Since I do not owe for April 15 because I already made a payment, I will revisit the system in a day or two. Last year, the system indicated I would receive a $60,000 refund which was absolutely ridiculous since I had not paid that amount in estimated. The situation was never resolved by Turbo Tax. I calculated the tax by hand and my son-in-law who is a tax attorney for PWC checked my figures; the IRS sent me a letter in November that corrected Turbo Tax. The figures were EXACTLY what I calculated. Soooo, you still need to be aware of your tax situation. It's not simply "plugging" in numbers. GOOD LUCK!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome and FREE Led thru, easy and Free, Free,, Free, Free, Free, Free
Date published: 2021-05-17
Rated 4 out of 5 by from Long-Time User I've been using TurboTax for years. It has made filing complex returns relatively simple. My one complaint is that opening the application and downloading updates take an inordinate amount of time, but once I'm in, it works relatively smoothly.
Date published: 2021-05-17
Rated 5 out of 5 by from Couldn’t do it ourselves without TurboTax! The experts are always available promptly and are incredibly knowledgeable and helpful. They take their time with us.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 610
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Efficiently remarkable and greatly improved! Did not require this extra assistance. The instructions and prompts were so concise and clear with great pointers and explanations.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very helpful TurboTax was very helpful in this years filing. The scan the W-2 feature took all the guess work out of plugging in all the information. I had no issues and filing was a snap this year. I did not worry if all the information was correct. Five stars this year.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly Easy to use, was very easy, this survey is becoming ridiculous
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is efficient and easy to complete Taxes Great product that walks you through the entire process
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very detailed and efficient. TurboTax found deductions that I would not have thought about. Thanks!
Date published: 2021-05-17
Rated 3 out of 5 by from User friendly but expensive They do not give you the option to go to standard deduction when you know that's what you want. They basicly force you to provide unnessary details that don't ultimately contribute to the deduction. Its a good service. But I think it costs to much. And it pushes expensive security products multiple times while filling the worksheets. I don't know who needs security on their tax forms like that. But certainly not me, or most people useing standard deductions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good; however, you must be patient. I have used Turbo Tax for the past three years; however it can be challenging. I spent at least an hour+ trying to change my husband's income for next year to zero (0) because he has retired effective, December 18, 2020. The system actually calculated our estimated tax to be GREATER than this year. I spent lots of time trying to manage the change. I'm still uncertain that our estimated tax is correct for 2021. Since I do not owe for April 15 because I already made a payment, I will revisit the system in a day or two. Last year, the system indicated I would receive a $60,000 refund which was absolutely ridiculous since I had not paid that amount in estimated. The situation was never resolved by Turbo Tax. I calculated the tax by hand and my son-in-law who is a tax attorney for PWC checked my figures; the IRS sent me a letter in November that corrected Turbo Tax. The figures were EXACTLY what I calculated. Soooo, you still need to be aware of your tax situation. It's not simply "plugging" in numbers. GOOD LUCK!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome and FREE Led thru, easy and Free, Free,, Free, Free, Free, Free
Date published: 2021-05-17
Rated 4 out of 5 by from Long-Time User I've been using TurboTax for years. It has made filing complex returns relatively simple. My one complaint is that opening the application and downloading updates take an inordinate amount of time, but once I'm in, it works relatively smoothly.
Date published: 2021-05-17
Rated 5 out of 5 by from Couldn’t do it ourselves without TurboTax! The experts are always available promptly and are incredibly knowledgeable and helpful. They take their time with us.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 610