TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbo tax getting old... Same software for the last 10 years... no updates... costs more... You have to think like a computer or it will mess up.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax review TT leads you thru the process very smoothly and understandably. The biggest issue for me was getting all the 1099's from the various institutions. My bank was not connected for the automatic upload but the manual input was easy.
Date published: 2021-03-01
Rated 5 out of 5 by from probably the easiest way to file It's not without any frustration, but i doubt any tax filing is. Turbotax walks you through each step and tells you what information you need.
Date published: 2021-03-01
Rated 2 out of 5 by from Frustrating Experience After completing my return, I was prompted to fix some issues with my 2210 form. I couldn't figure out how to fix it, so i decided to go ahead and pay to upgrade to get a specialist to help me. The person called me, but didn't seem to have a clue how to fix the issue, and was having me go in and reenter practically every item on my return. Things that seemed irrelevant to the issue at hand. She was a bit rude and short about it, and when the issue on the 2210 form remained, she hung up on me and never called back. I goggled the issue and found out how to fix the 2210. It was a known bug in the software. I paid 100 bucks for no help at all, and wasted 45 minutes of my time.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made it as simple as possible! I have been with a well known tax preparer for many years but just seemed to cost more than my refund. Word of mouth sent me to Turbo Tax and I feel at ease knowing I am getting money back and it was not hard at all. Had the Help icon there if i needed it and did use once. Next year will be even easier because they already have my info. Thanks Turbo Tax Team!!
Date published: 2021-03-01
Rated 2 out of 5 by from Unable to fix or amend Form 2555 Most all of my tax filling was fine. However I was completely unable to modify anything related to foreign income or the Form 2555. This made my tax filing rather stressful and leaving me unsure if it was done correctly.
Date published: 2021-03-01
Rated 5 out of 5 by from SIMPLE TO USE WAS GREAT IT ANSWERED MOST OF MY QUESTIONS. DID NOT WANT TO GO INTO A OFFICE THIS YEAR
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Breezy Taxes Turbo Tax makes me feel confident that I am doing my taxes correctly
Date published: 2021-03-01
Rated 3 out of 5 by from TurboTax was awesome I've used TurboTax for a few years now. It's usually smooth sailing but this year was a slightly different story. I had to file as self employed this year and it was adding forms that I didn't need. Pretty sure it was glitches in the systems that did not get fixed for weeks. I've gone through the forums and MANY people are having the same issues. There are work arounds but they're a little complicated and NOT explained through the system. I had to do a live chat just to get past the issue. It needs to be fixed!
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is Great! Great review process. Easy step by step. Multiple choices.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6071
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo tax getting old... Same software for the last 10 years... no updates... costs more... You have to think like a computer or it will mess up.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax review TT leads you thru the process very smoothly and understandably. The biggest issue for me was getting all the 1099's from the various institutions. My bank was not connected for the automatic upload but the manual input was easy.
Date published: 2021-03-01
Rated 5 out of 5 by from probably the easiest way to file It's not without any frustration, but i doubt any tax filing is. Turbotax walks you through each step and tells you what information you need.
Date published: 2021-03-01
Rated 2 out of 5 by from Frustrating Experience After completing my return, I was prompted to fix some issues with my 2210 form. I couldn't figure out how to fix it, so i decided to go ahead and pay to upgrade to get a specialist to help me. The person called me, but didn't seem to have a clue how to fix the issue, and was having me go in and reenter practically every item on my return. Things that seemed irrelevant to the issue at hand. She was a bit rude and short about it, and when the issue on the 2210 form remained, she hung up on me and never called back. I goggled the issue and found out how to fix the 2210. It was a known bug in the software. I paid 100 bucks for no help at all, and wasted 45 minutes of my time.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made it as simple as possible! I have been with a well known tax preparer for many years but just seemed to cost more than my refund. Word of mouth sent me to Turbo Tax and I feel at ease knowing I am getting money back and it was not hard at all. Had the Help icon there if i needed it and did use once. Next year will be even easier because they already have my info. Thanks Turbo Tax Team!!
Date published: 2021-03-01
Rated 2 out of 5 by from Unable to fix or amend Form 2555 Most all of my tax filling was fine. However I was completely unable to modify anything related to foreign income or the Form 2555. This made my tax filing rather stressful and leaving me unsure if it was done correctly.
Date published: 2021-03-01
Rated 5 out of 5 by from SIMPLE TO USE WAS GREAT IT ANSWERED MOST OF MY QUESTIONS. DID NOT WANT TO GO INTO A OFFICE THIS YEAR
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Breezy Taxes Turbo Tax makes me feel confident that I am doing my taxes correctly
Date published: 2021-03-01
Rated 3 out of 5 by from TurboTax was awesome I've used TurboTax for a few years now. It's usually smooth sailing but this year was a slightly different story. I had to file as self employed this year and it was adding forms that I didn't need. Pretty sure it was glitches in the systems that did not get fixed for weeks. I've gone through the forums and MANY people are having the same issues. There are work arounds but they're a little complicated and NOT explained through the system. I had to do a live chat just to get past the issue. It needs to be fixed!
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is Great! Great review process. Easy step by step. Multiple choices.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 6071