TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is easy to use. Easy step by step process so you don't have to be an accountant to file yourself.
Date published: 2022-04-15
Rated 4 out of 5 by from Good content and service The time zone difference between me (ET) and Alex (PT), my reviewer, slowed the replies Alex needed from me, as well the replies I needed from him. It was also, undoubtedly, a very busy week (4/8-4/15).
Date published: 2022-04-15
Rated 5 out of 5 by from Extremely helpful! Walks me through everything. I love using TurboTax. It really takes the stress out of doing my taxes. It walks me through the process, explains what I need and does a solid check before I file. Last time I had a tax expert help me file, it cost me $900 and wasn't any easier on me.
Date published: 2022-04-15
Rated 5 out of 5 by from Great for Novice I have been using it for years and they improve yearly.
Date published: 2022-04-15
Rated 5 out of 5 by from it files taxes hard to get excited about taxes, it files taxes, its a app woohoo
Date published: 2022-04-15
Rated 3 out of 5 by from TurboTax incentivizes you to pay more I've used TurboTax for years and each year, they make it harder and harder to file taxes yourself. This year, I started with the Live option after encountering an issue and was chatting with my "Live" person for two hours due to his long response times. Eventually, he just left the conversation and said he didn't know how to help and advised that I "play around with it a bit". At this point, I decided to go to Premier since the amount I "owed" doing it myself was nonsensical. This was confirmed when my tax representative did the taxes for me and instead of owing money to MA, I received money from MA. Overall, TurboTax is clearly incentivized to have people upgrade to their highest options and have thus made it harder to do it yourself.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Learning Materials Step by Step and Form view guideline helped. However, it would be better if I can toggle from Form view and the step-by-step guideline on as close if not the same topic that I am viewing - unless I am just missing a step for not locating it outright. Also, if the COJ (Credit from Other Jurisdiction could auto search and create COJ Schedules in the Residence state whenever it detects that there is a "Non-Resident" Tax payment posted from a W-2 from another state.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is better than H&R Block I was using H&R Block at first but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.
Date published: 2022-04-15
Rated 4 out of 5 by from junius & jane used for over 15 years completely satisfied each time
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax is easy to use and an efficient tool for filing taxes
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 6059
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy step by step process so you don't have to be an accountant to file yourself.
Date published: 2022-04-15
Rated 4 out of 5 by from Good content and service The time zone difference between me (ET) and Alex (PT), my reviewer, slowed the replies Alex needed from me, as well the replies I needed from him. It was also, undoubtedly, a very busy week (4/8-4/15).
Date published: 2022-04-15
Rated 5 out of 5 by from Extremely helpful! Walks me through everything. I love using TurboTax. It really takes the stress out of doing my taxes. It walks me through the process, explains what I need and does a solid check before I file. Last time I had a tax expert help me file, it cost me $900 and wasn't any easier on me.
Date published: 2022-04-15
Rated 5 out of 5 by from Great for Novice I have been using it for years and they improve yearly.
Date published: 2022-04-15
Rated 5 out of 5 by from it files taxes hard to get excited about taxes, it files taxes, its a app woohoo
Date published: 2022-04-15
Rated 3 out of 5 by from TurboTax incentivizes you to pay more I've used TurboTax for years and each year, they make it harder and harder to file taxes yourself. This year, I started with the Live option after encountering an issue and was chatting with my "Live" person for two hours due to his long response times. Eventually, he just left the conversation and said he didn't know how to help and advised that I "play around with it a bit". At this point, I decided to go to Premier since the amount I "owed" doing it myself was nonsensical. This was confirmed when my tax representative did the taxes for me and instead of owing money to MA, I received money from MA. Overall, TurboTax is clearly incentivized to have people upgrade to their highest options and have thus made it harder to do it yourself.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Learning Materials Step by Step and Form view guideline helped. However, it would be better if I can toggle from Form view and the step-by-step guideline on as close if not the same topic that I am viewing - unless I am just missing a step for not locating it outright. Also, if the COJ (Credit from Other Jurisdiction could auto search and create COJ Schedules in the Residence state whenever it detects that there is a "Non-Resident" Tax payment posted from a W-2 from another state.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is better than H&R Block I was using H&R Block at first but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.
Date published: 2022-04-15
Rated 4 out of 5 by from junius & jane used for over 15 years completely satisfied each time
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax is easy to use and an efficient tool for filing taxes
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 6059