TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 5 out of 5 by
Doug7348 from
Turbo Tax is easy to use.
Easy step by step process so you don't have to be an accountant to file yourself.
Date published: 2022-04-15
Rated 4 out of 5 by
musicman8156 from
Good content and service
The time zone difference between me (ET) and Alex (PT), my reviewer, slowed the replies Alex needed from me, as well the replies I needed from him. It was also, undoubtedly, a very busy week (4/8-4/15).
Date published: 2022-04-15
Rated 5 out of 5 by
mountain_momma from
Extremely helpful! Walks me through everything.
I love using TurboTax. It really takes the stress out of doing my taxes. It walks me through the process, explains what I need and does a solid check before I file. Last time I had a tax expert help me file, it cost me $900 and wasn't any easier on me.
Date published: 2022-04-15
Rated 5 out of 5 by
EK Review from
Great for Novice
I have been using it for years and they improve yearly.
Date published: 2022-04-15
Rated 5 out of 5 by
angryinch from
it files taxes
hard to get excited about taxes, it files taxes, its a app woohoo
Date published: 2022-04-15
Rated 3 out of 5 by
AMB2626 from
TurboTax incentivizes you to pay more
I've used TurboTax for years and each year, they make it harder and harder to file taxes yourself. This year, I started with the Live option after encountering an issue and was chatting with my "Live" person for two hours due to his long response times. Eventually, he just left the conversation and said he didn't know how to help and advised that I "play around with it a bit". At this point, I decided to go to Premier since the amount I "owed" doing it myself was nonsensical. This was confirmed when my tax representative did the taxes for me and instead of owing money to MA, I received money from MA. Overall, TurboTax is clearly incentivized to have people upgrade to their highest options and have thus made it harder to do it yourself.
Date published: 2022-04-15
Rated 5 out of 5 by
TonyP22 from
Great Learning Materials
Step by Step and Form view guideline helped. However, it would be better if I can toggle from Form view and the step-by-step guideline on as close if not the same topic that I am viewing - unless I am just missing a step for not locating it outright. Also, if the COJ (Credit from Other Jurisdiction could auto search and create COJ Schedules in the Residence state whenever it detects that there is a "Non-Resident" Tax payment posted from a W-2 from another state.
Date published: 2022-04-15
Rated 5 out of 5 by
Teedubbayou from
TurboTax is better than H&R Block
I was using H&R Block at first but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.
Date published: 2022-04-15
Rated 4 out of 5 by
Je74 from
junius & jane
used for over 15 years completely satisfied each time
Date published: 2022-04-15
Rated 5 out of 5 by
Kricket62 from
Turbo Tax is Easy
Turbo Tax is easy to use and an efficient tool for filing taxes
All TurboTax® Offerings Reviews - Page 6059
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Doug7348 from
Turbo Tax is easy to use.
Easy step by step process so you don't have to be an accountant to file yourself.
Date published: 2022-04-15
Rated 4 out of 5 by
musicman8156 from
Good content and service
The time zone difference between me (ET) and Alex (PT), my reviewer, slowed the replies Alex needed from me, as well the replies I needed from him. It was also, undoubtedly, a very busy week (4/8-4/15).
Date published: 2022-04-15
Rated 5 out of 5 by
mountain_momma from
Extremely helpful! Walks me through everything.
I love using TurboTax. It really takes the stress out of doing my taxes. It walks me through the process, explains what I need and does a solid check before I file. Last time I had a tax expert help me file, it cost me $900 and wasn't any easier on me.
Date published: 2022-04-15
Rated 5 out of 5 by
EK Review from
Great for Novice
I have been using it for years and they improve yearly.
Date published: 2022-04-15
Rated 5 out of 5 by
angryinch from
it files taxes
hard to get excited about taxes, it files taxes, its a app woohoo
Date published: 2022-04-15
Rated 3 out of 5 by
AMB2626 from
TurboTax incentivizes you to pay more
I've used TurboTax for years and each year, they make it harder and harder to file taxes yourself. This year, I started with the Live option after encountering an issue and was chatting with my "Live" person for two hours due to his long response times. Eventually, he just left the conversation and said he didn't know how to help and advised that I "play around with it a bit". At this point, I decided to go to Premier since the amount I "owed" doing it myself was nonsensical. This was confirmed when my tax representative did the taxes for me and instead of owing money to MA, I received money from MA. Overall, TurboTax is clearly incentivized to have people upgrade to their highest options and have thus made it harder to do it yourself.
Date published: 2022-04-15
Rated 5 out of 5 by
TonyP22 from
Great Learning Materials
Step by Step and Form view guideline helped. However, it would be better if I can toggle from Form view and the step-by-step guideline on as close if not the same topic that I am viewing - unless I am just missing a step for not locating it outright. Also, if the COJ (Credit from Other Jurisdiction could auto search and create COJ Schedules in the Residence state whenever it detects that there is a "Non-Resident" Tax payment posted from a W-2 from another state.
Date published: 2022-04-15
Rated 5 out of 5 by
Teedubbayou from
TurboTax is better than H&R Block
I was using H&R Block at first but someone recommended to me using TurboTax, and I am really glad I did. TurboTax's program is more comprehensive and easier to use.
Date published: 2022-04-15
Rated 4 out of 5 by
Je74 from
junius & jane
used for over 15 years completely satisfied each time
Date published: 2022-04-15
Rated 5 out of 5 by
Kricket62 from
Turbo Tax is Easy
Turbo Tax is easy to use and an efficient tool for filing taxes
All TurboTax® Offerings Reviews - Page 6059
Date published: 2022-04-15