TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax escalated help While the base software is not very good at explaining about foreign income and foreign tax credits, I got good answers from the tax preparation service
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo Tax is the best! Paul was great help! Turbo Tax is user friendly!! I recommend Turbo Tax to all my friends!
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo is the best!!! It was simple and quick. Was able to complete during my lunch hour.
Date published: 2022-07-12
Rated 1 out of 5 by from Turbo Tax desk top lost all my files I HAVE USED TURBO TAX DESK TOP FOR OVER 10 YEARS. WHEN I USED DESK TOP TURBO TAX TO FILE MY 2021 FEDERAL AND STATE TAX RETURNS ELECTRONICAALY 1/30/22 EVERY THING WORK FINE - GOT MY REFUND. NOW AT 7/14/22 WHEN i GO BACK TO REVIEW MY FILES TURBO TAX CAN NOT FIND MY RETURN AND NO PDF FILE IS ON MY COMPUTER (I AM SURE I SAVED IT AS A PDF FILE AS WELL AS PRINTING A HARD COPY). HELP BY PHONE WITH YOUR REP - JOSH - COULD NOT FIND IT. SO I SPENT 4 HOURS RECREATING THE SAME FILE THAT GOT LOST. I HOPE THIS FILE WILL BE AVAILABLE FOR FOR MY 2022 RETURN WITH ITS CARRY FORWARD DATA BUT HAVE LOST A LOT OF FAITH IN TURBO TAX THAT IT WILL.
Date published: 2022-07-12
Rated 2 out of 5 by from Turbo Tax is misleading. Many unexpected charges. I believe that I was double charged for specific items. I was required to type the same info several times.
Date published: 2022-07-12
Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
Rated 5 out of 5 by from Great Cool great awesome In did, keep it up and continue to do well thanks
Date published: 2022-07-11
Rated 5 out of 5 by from Not so bad I thought this was going to be super hard and it was the opposite. Helps if you have all documents in order.
Date published: 2022-07-11
Rated 4 out of 5 by from Lame I don't remember my 5 digit pin from last year and I couldn't see my irs transcripts to verify my last year return. I ended up saying 0... hopefully everything works out!!
Date published: 2022-07-11
All TurboTax® Offerings Reviews - Page 6055
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax escalated help While the base software is not very good at explaining about foreign income and foreign tax credits, I got good answers from the tax preparation service
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo Tax is the best! Paul was great help! Turbo Tax is user friendly!! I recommend Turbo Tax to all my friends!
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo is the best!!! It was simple and quick. Was able to complete during my lunch hour.
Date published: 2022-07-12
Rated 1 out of 5 by from Turbo Tax desk top lost all my files I HAVE USED TURBO TAX DESK TOP FOR OVER 10 YEARS. WHEN I USED DESK TOP TURBO TAX TO FILE MY 2021 FEDERAL AND STATE TAX RETURNS ELECTRONICAALY 1/30/22 EVERY THING WORK FINE - GOT MY REFUND. NOW AT 7/14/22 WHEN i GO BACK TO REVIEW MY FILES TURBO TAX CAN NOT FIND MY RETURN AND NO PDF FILE IS ON MY COMPUTER (I AM SURE I SAVED IT AS A PDF FILE AS WELL AS PRINTING A HARD COPY). HELP BY PHONE WITH YOUR REP - JOSH - COULD NOT FIND IT. SO I SPENT 4 HOURS RECREATING THE SAME FILE THAT GOT LOST. I HOPE THIS FILE WILL BE AVAILABLE FOR FOR MY 2022 RETURN WITH ITS CARRY FORWARD DATA BUT HAVE LOST A LOT OF FAITH IN TURBO TAX THAT IT WILL.
Date published: 2022-07-12
Rated 2 out of 5 by from Turbo Tax is misleading. Many unexpected charges. I believe that I was double charged for specific items. I was required to type the same info several times.
Date published: 2022-07-12
Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
Rated 5 out of 5 by from Great Cool great awesome In did, keep it up and continue to do well thanks
Date published: 2022-07-11
Rated 5 out of 5 by from Not so bad I thought this was going to be super hard and it was the opposite. Helps if you have all documents in order.
Date published: 2022-07-11
Rated 4 out of 5 by from Lame I don't remember my 5 digit pin from last year and I couldn't see my irs transcripts to verify my last year return. I ended up saying 0... hopefully everything works out!!
Date published: 2022-07-11
All TurboTax® Offerings Reviews - Page 6055