TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from It was ok, preferred the CD download verse online I did not have any interaction with Turbo tax personnel.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo that is the best and easy tax software to us I engage with one the Turbo live assisted and she was the best wish I could talk to her every year
Date published: 2023-02-20
Rated 4 out of 5 by from Cannot believe it would be any better... This is an understatement when I say no one likes filing tax returns... Turbo tax makes it easier in where the software guides you through the process and has useful tools in where it can answer your questions as you navigate the program. I have used Turbo tax for many years now and am happy with the results.
Date published: 2023-02-20
Rated 5 out of 5 by from Reliable and easy to follow This is my 13th year using Tubo Tax - its easy to use and gives great links for questions to be answered.
Date published: 2023-02-20
Rated 2 out of 5 by from Joke of a customer service help The system is very easy to use for people with little to no understanding on taxes. However, the customer support service is a joke. I was practically hung up on twice on live chat. They were not able to solve the problem or question that I had. Instead, they left the chat. One of them had to be forwarded to the Supervisor. After 30 minutes of waiting once the rep said the supervisor is coming on, they ended the conversation.
Date published: 2023-02-20
Rated 5 out of 5 by from Great Services Turbo Tax I spoke with a few agents and everyone of them knew that answers I needed to complete my return.
Date published: 2023-02-20
Rated 4 out of 5 by from HEY. IT WORKS Hey it is not too confusing. Could allow easier access to free option. Always trying to sell extra services, but they are a for profit business so understandable.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax super easy to use ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Date published: 2023-02-20
Rated 4 out of 5 by from The Best Way to Do Taxesu I've used Turbo Tax for many years and have no reason to change. Easy Answers is intuitive and simple for ensuring all of the information is entered. Importing from financial institutions and Quicken saves a lot of time, but is not as seamless as it should be - be sure to leverage that feature by clicking on "file" in the top left and selecting import.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax was very helpful and informative! I engaged with Mayra as my live expert, and she was great! Very helpful, great communication and nice personality.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 6036
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It was ok, preferred the CD download verse online I did not have any interaction with Turbo tax personnel.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo that is the best and easy tax software to us I engage with one the Turbo live assisted and she was the best wish I could talk to her every year
Date published: 2023-02-20
Rated 4 out of 5 by from Cannot believe it would be any better... This is an understatement when I say no one likes filing tax returns... Turbo tax makes it easier in where the software guides you through the process and has useful tools in where it can answer your questions as you navigate the program. I have used Turbo tax for many years now and am happy with the results.
Date published: 2023-02-20
Rated 5 out of 5 by from Reliable and easy to follow This is my 13th year using Tubo Tax - its easy to use and gives great links for questions to be answered.
Date published: 2023-02-20
Rated 2 out of 5 by from Joke of a customer service help The system is very easy to use for people with little to no understanding on taxes. However, the customer support service is a joke. I was practically hung up on twice on live chat. They were not able to solve the problem or question that I had. Instead, they left the chat. One of them had to be forwarded to the Supervisor. After 30 minutes of waiting once the rep said the supervisor is coming on, they ended the conversation.
Date published: 2023-02-20
Rated 5 out of 5 by from Great Services Turbo Tax I spoke with a few agents and everyone of them knew that answers I needed to complete my return.
Date published: 2023-02-20
Rated 4 out of 5 by from HEY. IT WORKS Hey it is not too confusing. Could allow easier access to free option. Always trying to sell extra services, but they are a for profit business so understandable.
Date published: 2023-02-20
Rated 5 out of 5 by from turbo tax super easy to use ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Date published: 2023-02-20
Rated 4 out of 5 by from The Best Way to Do Taxesu I've used Turbo Tax for many years and have no reason to change. Easy Answers is intuitive and simple for ensuring all of the information is entered. Importing from financial institutions and Quicken saves a lot of time, but is not as seamless as it should be - be sure to leverage that feature by clicking on "file" in the top left and selecting import.
Date published: 2023-02-20
Rated 5 out of 5 by from Turbo Tax was very helpful and informative! I engaged with Mayra as my live expert, and she was great! Very helpful, great communication and nice personality.
Date published: 2023-02-20
All TurboTax® Offerings Reviews - Page 6036