TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from technology has gotten pretty bad. The wording on the questions is extremely confusing. I had to re file because it said I had two schedule H's with identical EIN numbers. No clue why I had duplicates, but I had to go back an walk through every question until I found one that said, "did you or your wife pay this employee" and I clicked yes because my wife paid them. Then the next question was "did your wife pay this employee" and I clicked yes again. So it filed two forms. Then when It got rejected I had to be on the phone with the tech department for two hours to figure out how to take it off. They should just have a page that showed both and I could delete one. It's like a playing 20 questions before I could figure out how to fix the issue.
Date published: 2021-03-02
Rated 5 out of 5 by from Used for many years I have been using Turbo Tax to file electronically on my own for over 8 years now and really enjoy the ability to import my W2 as well as the system remembering my information. I sometimes will use the free version, but am so grateful for the support and clear directions and questions, I can't imagine using any other company. I only wish the supported version wasn't so expensive, I file own my own because I don't make much money, so its nice to have help that is not trying to take so much money. Nonetheless, I still will continue to use them.
Date published: 2021-03-02
Rated 5 out of 5 by from Reliable I have using TurboTax for many years, and I never had any issues.
Date published: 2021-03-02
Rated 5 out of 5 by from So easy Quick and easy. It made my experience enjoyable Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use Fast and easy to use. taxes are done quick and accurate
Date published: 2021-03-02
Rated 5 out of 5 by from First Time Filer Turbo Tax was recommended to me by others who have used it in the past when doing their own taxes. Turbo Tax has helped me break down everything from W2 to other files. It's simple and easy to understand for first-timers as it breaks down everything. Glad to have found this site.
Date published: 2021-03-02
Rated 5 out of 5 by from What a piece of mind! Turbo Tax is so easy to use - I love the fact that there are experts at my disposal. My husband I have very easy simple taxes and the other competitors were charging an arm and a leg just for tax preparations that took me 15 minutes to complete with your site. Thank you - I wish I knew about this company years ago!
Date published: 2021-03-02
Rated 5 out of 5 by from Very user friendly Very easy to navigate. Taxes made simple. I plan to continue to use this product every year to complete and file my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax! Very helpful instructions and guide! I love TurboTax
Date published: 2021-03-02
Rated 5 out of 5 by from Nice and Easy I've been using Turbo Tax for a few years now and its so easy! And getting my refund with direct deposit is a plus.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 6031
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from technology has gotten pretty bad. The wording on the questions is extremely confusing. I had to re file because it said I had two schedule H's with identical EIN numbers. No clue why I had duplicates, but I had to go back an walk through every question until I found one that said, "did you or your wife pay this employee" and I clicked yes because my wife paid them. Then the next question was "did your wife pay this employee" and I clicked yes again. So it filed two forms. Then when It got rejected I had to be on the phone with the tech department for two hours to figure out how to take it off. They should just have a page that showed both and I could delete one. It's like a playing 20 questions before I could figure out how to fix the issue.
Date published: 2021-03-02
Rated 5 out of 5 by from Used for many years I have been using Turbo Tax to file electronically on my own for over 8 years now and really enjoy the ability to import my W2 as well as the system remembering my information. I sometimes will use the free version, but am so grateful for the support and clear directions and questions, I can't imagine using any other company. I only wish the supported version wasn't so expensive, I file own my own because I don't make much money, so its nice to have help that is not trying to take so much money. Nonetheless, I still will continue to use them.
Date published: 2021-03-02
Rated 5 out of 5 by from Reliable I have using TurboTax for many years, and I never had any issues.
Date published: 2021-03-02
Rated 5 out of 5 by from So easy Quick and easy. It made my experience enjoyable Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use Fast and easy to use. taxes are done quick and accurate
Date published: 2021-03-02
Rated 5 out of 5 by from First Time Filer Turbo Tax was recommended to me by others who have used it in the past when doing their own taxes. Turbo Tax has helped me break down everything from W2 to other files. It's simple and easy to understand for first-timers as it breaks down everything. Glad to have found this site.
Date published: 2021-03-02
Rated 5 out of 5 by from What a piece of mind! Turbo Tax is so easy to use - I love the fact that there are experts at my disposal. My husband I have very easy simple taxes and the other competitors were charging an arm and a leg just for tax preparations that took me 15 minutes to complete with your site. Thank you - I wish I knew about this company years ago!
Date published: 2021-03-02
Rated 5 out of 5 by from Very user friendly Very easy to navigate. Taxes made simple. I plan to continue to use this product every year to complete and file my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax! Very helpful instructions and guide! I love TurboTax
Date published: 2021-03-02
Rated 5 out of 5 by from Nice and Easy I've been using Turbo Tax for a few years now and its so easy! And getting my refund with direct deposit is a plus.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 6031