TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Customer Service and Website Issues are impossible While I am okay with the tax services provided, it had to speak to 5 different "tax experts" over a 9 day period to get the help that I needed with the website. Nobody could ever escalate me to a manager. There was no way for me to escalate my needs when I was not being helped- no contact numbers on their website to direct you to anybody other than a "tax expert". Additionally, I accidentally upgraded- did not use the upgrade service and the only way to downgrade was to "start over". After already spending close to 12 hours on my taxes that was not an option. I ended up paying the extra money and demanding a CPA review so I could at least get my "money's worth" even though I did not need them. What a trap! I have been using turbo tax for years, but this may break my cycle. I was so disappointed and frustrated by the end. This site has NO recourse for helping somebody who needs help with other aspects of their business besides the actual taxes. They only help with tax issues, they cannot help when you have website issues or issues with your account. It is beyond frustrating. There should be a separate line of service they can transfer you to. Some of the "tax experts" were embarrassed by my situation and their inability to help me. Somebody from this company needs to think from the customer's perspective.
Date published: 2022-02-27
Rated 4 out of 5 by from Used TurboTax again This is a great tool for fairly simple returns. Not very happy with the live expert. I paid 119 instead of 50 to be able to ask their expert. I asked one question, and when I went back to change the answer I found an entirely different explanation in a drop down menu. Following the expert advice would have lowered my return considerably. Way less cost than having a service do it, as I have for the past few years, and the service was not accurate.
Date published: 2022-02-27
Rated 5 out of 5 by from Super easy to use and they make it personal I hate doing my taxes more than just about anything in this world, BUT turbo tax does make it a lot easier! The interface is very easy to navigate. They also do a great job of adding in personal touches. They had a few fun little messages throughout, like telling me I'm an awesome parents when I was putting in my son's info. It definitely makes a difference when I can chuckle while doing this super annoying task.
Date published: 2022-02-27
Rated 5 out of 5 by from too much money everything was easy but they charge too much for me doing all the work
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is excellent Great software, intuitive, and easy to use. Been using it for years and would never consider the alternatvies
Date published: 2022-02-27
Rated 5 out of 5 by from Totally Awesome Excellent easy to use! Very helpful. I will use it again next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and helpful worked with connie, she was experienced and helpful it getting my best refund!
Date published: 2022-02-27
Rated 5 out of 5 by from Ease and Comfort It was pretty easy. I had all my forms. I'm thankful they make it so easy.
Date published: 2022-02-27
Rated 5 out of 5 by from Two years in a row to do own taxes For someone who had a fear of doing my own taxes, I felt so guided and confident after I was shown the first time by a friend. Turbo Tax guides you every step of the way.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo Tax is Fantastic Turbo Tax works great! It is very easy to follow and the instructions are very clear.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6028
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Customer Service and Website Issues are impossible While I am okay with the tax services provided, it had to speak to 5 different "tax experts" over a 9 day period to get the help that I needed with the website. Nobody could ever escalate me to a manager. There was no way for me to escalate my needs when I was not being helped- no contact numbers on their website to direct you to anybody other than a "tax expert". Additionally, I accidentally upgraded- did not use the upgrade service and the only way to downgrade was to "start over". After already spending close to 12 hours on my taxes that was not an option. I ended up paying the extra money and demanding a CPA review so I could at least get my "money's worth" even though I did not need them. What a trap! I have been using turbo tax for years, but this may break my cycle. I was so disappointed and frustrated by the end. This site has NO recourse for helping somebody who needs help with other aspects of their business besides the actual taxes. They only help with tax issues, they cannot help when you have website issues or issues with your account. It is beyond frustrating. There should be a separate line of service they can transfer you to. Some of the "tax experts" were embarrassed by my situation and their inability to help me. Somebody from this company needs to think from the customer's perspective.
Date published: 2022-02-27
Rated 4 out of 5 by from Used TurboTax again This is a great tool for fairly simple returns. Not very happy with the live expert. I paid 119 instead of 50 to be able to ask their expert. I asked one question, and when I went back to change the answer I found an entirely different explanation in a drop down menu. Following the expert advice would have lowered my return considerably. Way less cost than having a service do it, as I have for the past few years, and the service was not accurate.
Date published: 2022-02-27
Rated 5 out of 5 by from Super easy to use and they make it personal I hate doing my taxes more than just about anything in this world, BUT turbo tax does make it a lot easier! The interface is very easy to navigate. They also do a great job of adding in personal touches. They had a few fun little messages throughout, like telling me I'm an awesome parents when I was putting in my son's info. It definitely makes a difference when I can chuckle while doing this super annoying task.
Date published: 2022-02-27
Rated 5 out of 5 by from too much money everything was easy but they charge too much for me doing all the work
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is excellent Great software, intuitive, and easy to use. Been using it for years and would never consider the alternatvies
Date published: 2022-02-27
Rated 5 out of 5 by from Totally Awesome Excellent easy to use! Very helpful. I will use it again next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and helpful worked with connie, she was experienced and helpful it getting my best refund!
Date published: 2022-02-27
Rated 5 out of 5 by from Ease and Comfort It was pretty easy. I had all my forms. I'm thankful they make it so easy.
Date published: 2022-02-27
Rated 5 out of 5 by from Two years in a row to do own taxes For someone who had a fear of doing my own taxes, I felt so guided and confident after I was shown the first time by a friend. Turbo Tax guides you every step of the way.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo Tax is Fantastic Turbo Tax works great! It is very easy to follow and the instructions are very clear.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6028