TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
My Nancy from
I appreciate Turbo Tax
Easy, accurate,timely, user friendly! At free, it is affordable, and is a trusted source,
Date published: 2022-02-27
Rated 5 out of 5 by
FLYBLOW from
GREAT
VERY HELPFUL,DID EVERYTHING I NEEDED. KEEP UP GOOD WORK
Date published: 2022-02-27
Rated 5 out of 5 by
Filing in Tennessee from
Turbo Tax is excellent!
They are so helpful and knowledgeable!! Had great help with the Chat!
Date published: 2022-02-27
Rated 5 out of 5 by
Serena11111111 from
Quick and Easy Filing
They did an awesome job. I got the best refund available.
Date published: 2022-02-27
Rated 1 out of 5 by
Old Codger 4 from
Becareful
The product would not allow me to deselect the amount paid when the wrong choice was accidentally chosen. I tried restarting with no success! Very frustrated will use another service in the future.
Date published: 2022-02-27
Rated 5 out of 5 by
BHda12 from
Love it here?
Easy streamlined service! I will Never file anywhere else
Date published: 2022-02-27
Rated 5 out of 5 by
spartnz22 from
TurboTax is easy to use
Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by
GoodNewsSam from
Generally very good - BUT one LIVE expert was awfu
I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by
DEBSIMP from
I LOVE TURBOTAX
ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by
Raptocorn from
Fees
I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
All TurboTax® Offerings Reviews - Page 6012
Date published: 2022-02-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
My Nancy from
I appreciate Turbo Tax
Easy, accurate,timely, user friendly! At free, it is affordable, and is a trusted source,
Date published: 2022-02-27
Rated 5 out of 5 by
FLYBLOW from
GREAT
VERY HELPFUL,DID EVERYTHING I NEEDED. KEEP UP GOOD WORK
Date published: 2022-02-27
Rated 5 out of 5 by
Filing in Tennessee from
Turbo Tax is excellent!
They are so helpful and knowledgeable!! Had great help with the Chat!
Date published: 2022-02-27
Rated 5 out of 5 by
Serena11111111 from
Quick and Easy Filing
They did an awesome job. I got the best refund available.
Date published: 2022-02-27
Rated 1 out of 5 by
Old Codger 4 from
Becareful
The product would not allow me to deselect the amount paid when the wrong choice was accidentally chosen. I tried restarting with no success! Very frustrated will use another service in the future.
Date published: 2022-02-27
Rated 5 out of 5 by
BHda12 from
Love it here?
Easy streamlined service! I will Never file anywhere else
Date published: 2022-02-27
Rated 5 out of 5 by
spartnz22 from
TurboTax is easy to use
Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by
GoodNewsSam from
Generally very good - BUT one LIVE expert was awfu
I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by
DEBSIMP from
I LOVE TURBOTAX
ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by
Raptocorn from
Fees
I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
All TurboTax® Offerings Reviews - Page 6012
Date published: 2022-02-27