TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I appreciate Turbo Tax Easy, accurate,timely, user friendly! At free, it is affordable, and is a trusted source,
Date published: 2022-02-27
Rated 5 out of 5 by from GREAT VERY HELPFUL,DID EVERYTHING I NEEDED. KEEP UP GOOD WORK
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is excellent! They are so helpful and knowledgeable!! Had great help with the Chat!
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Filing They did an awesome job. I got the best refund available.
Date published: 2022-02-27
Rated 1 out of 5 by from Becareful The product would not allow me to deselect the amount paid when the wrong choice was accidentally chosen. I tried restarting with no success! Very frustrated will use another service in the future.
Date published: 2022-02-27
Rated 5 out of 5 by from Love it here? Easy streamlined service! I will Never file anywhere else
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is easy to use Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by from Generally very good - BUT one LIVE expert was awfu I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by from I LOVE TURBOTAX ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6012
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I appreciate Turbo Tax Easy, accurate,timely, user friendly! At free, it is affordable, and is a trusted source,
Date published: 2022-02-27
Rated 5 out of 5 by from GREAT VERY HELPFUL,DID EVERYTHING I NEEDED. KEEP UP GOOD WORK
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is excellent! They are so helpful and knowledgeable!! Had great help with the Chat!
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Filing They did an awesome job. I got the best refund available.
Date published: 2022-02-27
Rated 1 out of 5 by from Becareful The product would not allow me to deselect the amount paid when the wrong choice was accidentally chosen. I tried restarting with no success! Very frustrated will use another service in the future.
Date published: 2022-02-27
Rated 5 out of 5 by from Love it here? Easy streamlined service! I will Never file anywhere else
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is easy to use Super easy to complete taxes using TurboTax. It asks all the questions even if it doesn't apply to me, just in case!
Date published: 2022-02-27
Rated 3 out of 5 by from Generally very good - BUT one LIVE expert was awfu I started by using Self-employed, ran into one glitch that I knew could be solved easily by an "expert" so finally asked for the LIVE help. The 'tax expert' spent about ten minutes lecturing me and telling me there was nothing I could do to fix my problem, and that his only job was to explain the law to me, not to help me work my way through the TurboTax form pages. After he finally hung up I found the correct page by myself, clicked one button and solved the problem! That was consistent with how I had done it in previous years with the help of live TT assistants, and that was exactly what he insisted on telling me was impossible. I am asking for a refund of the extra $110 TT fee I am paying in order to file.
Date published: 2022-02-27
Rated 4 out of 5 by from I LOVE TURBOTAX ONE THING I WOULD ADD IS FORMS. I WANT TO SEE MY FORMS AS I GO ALONG BECAUSE SOMETIMES IT HELPS TO SEE IT ON A REAL TAX FORM.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees I have used turbo tax for 7 years now and it seems that every year there are more fees added to the service. The reason that I signed up in the first place was to be able to file for free. My circumstances have changed and I understand that there should be fees for additional resources, but I feel that they are not in line with what is provided. I am entering the information myself so I feel there should be a bigger break for that. Once I got to the end there were more fees than initially reported to me and at that point it made sense to keep going, but I will be rethinking this option next year.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6012