TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Slightly frustrated this year! I have been a little more frustrated than usual this year! I've had to change a few things and trying to get the help has been a but trying. I still didn't get to update my mobile phone number. It kept sending the verification number to my old number, that I don't have anymore. And the site kept buffering so it took a lot longer to do my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome! It was great, seamless and would certainly use the service again
Date published: 2022-02-27
Rated 4 out of 5 by from John was helpful John helped explain things to me so that next year I can hopefully get a return.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy and convenient!! What an easy and rewarding process. Thank you!!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from FEES I've used TurboTax for any years. This tax year in order to file I was prompt to upgrade, $119. I sat on this decison a couple days. I finially decided to move forward. Then I am moving along with filing and was shown a screen with the total bal due. Another fee was added to file state. I am unhappy with the lack of upfront fees. The options to pay were excellent but I would rather know what exactly I am paying before I spend so much time filing. My decision to pay everything was based off of my time, ONLY. I didn't have time to re enter all our into again on another platform. This has definetly got me looking into other companies for next year.
Date published: 2022-02-27
Rated 1 out of 5 by from Awful If I could give 0 stars, I would. The site is hard to use, hard to get in contact with someone, and hard to choose a package. It's even worse when you click the wrong one. I paid almost 250 to get my refund, and it was definitely not worth 250 for all the frustration TT caused. I will never return.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE THE EASE OF USING TURBO TAX IS AWESOME IT DIRECTS YOU STEP BY STEP TO COVER ALL OF YOUR FORMS
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is awesome! Using TurboTax is SOOOO easy! Especially year after year because if your situation doesn't change too much, a lot of the information is already there. Each step is intuitive and they don't miss a step. Super easy to use and understand - there are no glitches or hiccups!
Date published: 2022-02-27
Rated 5 out of 5 by from Trusted friend in times of stress! I've been using TurboTax for years now, and I am appreciative of their services during stressful tax filing seasons.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to file Tax. I am using since last 4 years and no issue identify so far.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6007
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Slightly frustrated this year! I have been a little more frustrated than usual this year! I've had to change a few things and trying to get the help has been a but trying. I still didn't get to update my mobile phone number. It kept sending the verification number to my old number, that I don't have anymore. And the site kept buffering so it took a lot longer to do my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome! It was great, seamless and would certainly use the service again
Date published: 2022-02-27
Rated 4 out of 5 by from John was helpful John helped explain things to me so that next year I can hopefully get a return.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy and convenient!! What an easy and rewarding process. Thank you!!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from FEES I've used TurboTax for any years. This tax year in order to file I was prompt to upgrade, $119. I sat on this decison a couple days. I finially decided to move forward. Then I am moving along with filing and was shown a screen with the total bal due. Another fee was added to file state. I am unhappy with the lack of upfront fees. The options to pay were excellent but I would rather know what exactly I am paying before I spend so much time filing. My decision to pay everything was based off of my time, ONLY. I didn't have time to re enter all our into again on another platform. This has definetly got me looking into other companies for next year.
Date published: 2022-02-27
Rated 1 out of 5 by from Awful If I could give 0 stars, I would. The site is hard to use, hard to get in contact with someone, and hard to choose a package. It's even worse when you click the wrong one. I paid almost 250 to get my refund, and it was definitely not worth 250 for all the frustration TT caused. I will never return.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE THE EASE OF USING TURBO TAX IS AWESOME IT DIRECTS YOU STEP BY STEP TO COVER ALL OF YOUR FORMS
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is awesome! Using TurboTax is SOOOO easy! Especially year after year because if your situation doesn't change too much, a lot of the information is already there. Each step is intuitive and they don't miss a step. Super easy to use and understand - there are no glitches or hiccups!
Date published: 2022-02-27
Rated 5 out of 5 by from Trusted friend in times of stress! I've been using TurboTax for years now, and I am appreciative of their services during stressful tax filing seasons.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to file Tax. I am using since last 4 years and no issue identify so far.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6007