TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Good, But Still Has Some Confusing Elements This year was another frustrating year with TurboTax for me. I was not able to go back and review some of the information I entered previously to correct a mistake where TurboTax was carrying over my previous donations into my state tax return. I ended up having to clear the entire form and start over - not good!! TurboTax should allow users to go to specific areas to review and change previous inputs.
Date published: 2022-02-27
Rated 5 out of 5 by from easy, easy, easy follow prompts, use info buttons, you'll be set for taxes
Date published: 2022-02-27
Rated 5 out of 5 by from Another successful year I have been using Turbo Tax for many years and enjoy the stress free it brings when filling taxes. The help tools offered on this site allow for me to learn more about what it requires to file taxes like the professionals. Thank you Turbo Tax for allowing me to not have to wait for another agency to prepare my taxes when your great product allows me to do it from the confront of my home.
Date published: 2022-02-27
Rated 4 out of 5 by from Slightly frustrated this year! I have been a little more frustrated than usual this year! I've had to change a few things and trying to get the help has been a but trying. I still didn't get to update my mobile phone number. It kept sending the verification number to my old number, that I don't have anymore. And the site kept buffering so it took a lot longer to do my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome! It was great, seamless and would certainly use the service again
Date published: 2022-02-27
Rated 4 out of 5 by from John was helpful John helped explain things to me so that next year I can hopefully get a return.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy and convenient!! What an easy and rewarding process. Thank you!!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from FEES I've used TurboTax for any years. This tax year in order to file I was prompt to upgrade, $119. I sat on this decison a couple days. I finially decided to move forward. Then I am moving along with filing and was shown a screen with the total bal due. Another fee was added to file state. I am unhappy with the lack of upfront fees. The options to pay were excellent but I would rather know what exactly I am paying before I spend so much time filing. My decision to pay everything was based off of my time, ONLY. I didn't have time to re enter all our into again on another platform. This has definetly got me looking into other companies for next year.
Date published: 2022-02-27
Rated 1 out of 5 by from Awful If I could give 0 stars, I would. The site is hard to use, hard to get in contact with someone, and hard to choose a package. It's even worse when you click the wrong one. I paid almost 250 to get my refund, and it was definitely not worth 250 for all the frustration TT caused. I will never return.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE THE EASE OF USING TURBO TAX IS AWESOME IT DIRECTS YOU STEP BY STEP TO COVER ALL OF YOUR FORMS
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6003
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good, But Still Has Some Confusing Elements This year was another frustrating year with TurboTax for me. I was not able to go back and review some of the information I entered previously to correct a mistake where TurboTax was carrying over my previous donations into my state tax return. I ended up having to clear the entire form and start over - not good!! TurboTax should allow users to go to specific areas to review and change previous inputs.
Date published: 2022-02-27
Rated 5 out of 5 by from easy, easy, easy follow prompts, use info buttons, you'll be set for taxes
Date published: 2022-02-27
Rated 5 out of 5 by from Another successful year I have been using Turbo Tax for many years and enjoy the stress free it brings when filling taxes. The help tools offered on this site allow for me to learn more about what it requires to file taxes like the professionals. Thank you Turbo Tax for allowing me to not have to wait for another agency to prepare my taxes when your great product allows me to do it from the confront of my home.
Date published: 2022-02-27
Rated 4 out of 5 by from Slightly frustrated this year! I have been a little more frustrated than usual this year! I've had to change a few things and trying to get the help has been a but trying. I still didn't get to update my mobile phone number. It kept sending the verification number to my old number, that I don't have anymore. And the site kept buffering so it took a lot longer to do my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome! It was great, seamless and would certainly use the service again
Date published: 2022-02-27
Rated 4 out of 5 by from John was helpful John helped explain things to me so that next year I can hopefully get a return.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy and convenient!! What an easy and rewarding process. Thank you!!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from FEES I've used TurboTax for any years. This tax year in order to file I was prompt to upgrade, $119. I sat on this decison a couple days. I finially decided to move forward. Then I am moving along with filing and was shown a screen with the total bal due. Another fee was added to file state. I am unhappy with the lack of upfront fees. The options to pay were excellent but I would rather know what exactly I am paying before I spend so much time filing. My decision to pay everything was based off of my time, ONLY. I didn't have time to re enter all our into again on another platform. This has definetly got me looking into other companies for next year.
Date published: 2022-02-27
Rated 1 out of 5 by from Awful If I could give 0 stars, I would. The site is hard to use, hard to get in contact with someone, and hard to choose a package. It's even worse when you click the wrong one. I paid almost 250 to get my refund, and it was definitely not worth 250 for all the frustration TT caused. I will never return.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE THE EASE OF USING TURBO TAX IS AWESOME IT DIRECTS YOU STEP BY STEP TO COVER ALL OF YOUR FORMS
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6003