TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Good but has some short comings for complex taxes Could be that I am crazy to do my own taxes. For most of my taxes Turbotax is great but I have some complex situations. In two situations turbotax asks for inputs without sufficient explanation of what they want, I would need to hire an accountant for me to be confident that I understood what Turbotax was asking for and if I had an accountant I wouldn't need turbotax. These situations are rental real estate held with other partners and investments reported on K-1's that have a small amount of foreign income.
Date published: 2022-10-05
Rated 5 out of 5 by from very easy to use and very helpful quick and easy and very helpful and no stress involved with this entire process. I am very grateful
Date published: 2022-10-05
Rated 5 out of 5 by from Wonderful customer service I've used TURBOTAX for many years, this year I couldn't focus. My expert really helped me. She was patient with me and was able to answer any questions. I am very pleased
Date published: 2022-10-05
Rated 3 out of 5 by from difficult experience I paid for the state return efile with the original product but the process did not allow me to enter the code it only went to the credit card.
Date published: 2022-10-05
Rated 5 out of 5 by from Saved me headache This experience saved me a huge headache. I tried to file on my own, but the sticker on my ID has some worn lettering which prevented me from completing it myself.
Date published: 2022-10-05
Rated 5 out of 5 by from TurboTax is easy to work with Its an easy process to work with in order to file taxes on my own.
Date published: 2022-10-05
Rated 5 out of 5 by from Robert was a great help! Thank goodness for Robert - I would have never figured this out on my own! 12/10 recommend
Date published: 2022-10-05
Rated 3 out of 5 by from Just average this year Instruction links and in app help for desktop version mostly missing. Only handles two states for taxes paid to other states, workaround really isn't a workaround.
Date published: 2022-10-05
Rated 4 out of 5 by from Still a bit confusing Input is still counterintuitive. Program would save file in PDF but would not print it. Program does not key you to file state extension so now, even though I filed a Federal extension, my state is considered late.
Date published: 2022-10-05
Rated 5 out of 5 by from review mary was great grrrrrrrrrrrrrrrrrrrrrrrreatttttttt
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 5992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good but has some short comings for complex taxes Could be that I am crazy to do my own taxes. For most of my taxes Turbotax is great but I have some complex situations. In two situations turbotax asks for inputs without sufficient explanation of what they want, I would need to hire an accountant for me to be confident that I understood what Turbotax was asking for and if I had an accountant I wouldn't need turbotax. These situations are rental real estate held with other partners and investments reported on K-1's that have a small amount of foreign income.
Date published: 2022-10-05
Rated 5 out of 5 by from very easy to use and very helpful quick and easy and very helpful and no stress involved with this entire process. I am very grateful
Date published: 2022-10-05
Rated 5 out of 5 by from Wonderful customer service I've used TURBOTAX for many years, this year I couldn't focus. My expert really helped me. She was patient with me and was able to answer any questions. I am very pleased
Date published: 2022-10-05
Rated 3 out of 5 by from difficult experience I paid for the state return efile with the original product but the process did not allow me to enter the code it only went to the credit card.
Date published: 2022-10-05
Rated 5 out of 5 by from Saved me headache This experience saved me a huge headache. I tried to file on my own, but the sticker on my ID has some worn lettering which prevented me from completing it myself.
Date published: 2022-10-05
Rated 5 out of 5 by from TurboTax is easy to work with Its an easy process to work with in order to file taxes on my own.
Date published: 2022-10-05
Rated 5 out of 5 by from Robert was a great help! Thank goodness for Robert - I would have never figured this out on my own! 12/10 recommend
Date published: 2022-10-05
Rated 3 out of 5 by from Just average this year Instruction links and in app help for desktop version mostly missing. Only handles two states for taxes paid to other states, workaround really isn't a workaround.
Date published: 2022-10-05
Rated 4 out of 5 by from Still a bit confusing Input is still counterintuitive. Program would save file in PDF but would not print it. Program does not key you to file state extension so now, even though I filed a Federal extension, my state is considered late.
Date published: 2022-10-05
Rated 5 out of 5 by from review mary was great grrrrrrrrrrrrrrrrrrrrrrrreatttttttt
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 5992