TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Love TurboTax Makes it easy every year to get our taxes completed!
Date published: 2022-02-28
Rated 1 out of 5 by from This tax season was awful I didn’t understand anything about my taxes this year and called to use the live help, absolutely USELESS. She told me the exact same information I could already see and didn’t explain anything in regards to the questions I had regarding my return from this year and last. I made 1/4 of the money the previous tax year and had almost double in amount refunded. So confused and disappointed in TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Just Excellent. I would recommend using Turbo Tax anytime
Date published: 2022-02-28
Rated 3 out of 5 by from like Turbo Tax but there are issues If the last person, Ben, was not great I was prepared to go elsewhere for my tax filing. Ben was amazing and spent so much time helping me. The previous three people did not seem knowledgeable at all. I was frustrated by the time Ben called The other times I was given a call and then the person was not calling to answer questions but to talk about Turbo Tax products. Then I was told I was going to get another call back Not sure why this was happening but wasted a lot of time. And then the people that called back could not guide me to the right place on Turbo Tax to put my info in. Ben is the only reason I went with Turbo Tax this year. Total confusion before Ben called.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is Intuitive and Comprehensive. The staff available by chat or phone are knowledgeable, helpful and readily available.
Date published: 2022-02-28
Rated 5 out of 5 by from waytogo a1 all the way to perfect --way to go go go go go go
Date published: 2022-02-28
Rated 5 out of 5 by from Works for me No need for Tax expert help but tax return was rejected
Date published: 2022-02-28
Rated 5 out of 5 by from Easy File! It was so easy, I have been filing my taxes every year as a teacher with TurboTax.
Date published: 2022-02-28
Rated 4 out of 5 by from First time user - helpful It was a smooth process for a first-time user. All the explanations are helpful for clearing up some confusion.
Date published: 2022-02-28
Rated 3 out of 5 by from Got the Job Done The package worked just fine, but I found the repetitive upgrade appeals annoying. I've used TurboTax for several years and now am finding it increasingly expensive. I could have bought the same level of package at Costco for less. Why not a discount for customer loyalty?
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5988
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Makes it easy every year to get our taxes completed!
Date published: 2022-02-28
Rated 1 out of 5 by from This tax season was awful I didn’t understand anything about my taxes this year and called to use the live help, absolutely USELESS. She told me the exact same information I could already see and didn’t explain anything in regards to the questions I had regarding my return from this year and last. I made 1/4 of the money the previous tax year and had almost double in amount refunded. So confused and disappointed in TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Just Excellent. I would recommend using Turbo Tax anytime
Date published: 2022-02-28
Rated 3 out of 5 by from like Turbo Tax but there are issues If the last person, Ben, was not great I was prepared to go elsewhere for my tax filing. Ben was amazing and spent so much time helping me. The previous three people did not seem knowledgeable at all. I was frustrated by the time Ben called The other times I was given a call and then the person was not calling to answer questions but to talk about Turbo Tax products. Then I was told I was going to get another call back Not sure why this was happening but wasted a lot of time. And then the people that called back could not guide me to the right place on Turbo Tax to put my info in. Ben is the only reason I went with Turbo Tax this year. Total confusion before Ben called.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is Intuitive and Comprehensive. The staff available by chat or phone are knowledgeable, helpful and readily available.
Date published: 2022-02-28
Rated 5 out of 5 by from waytogo a1 all the way to perfect --way to go go go go go go
Date published: 2022-02-28
Rated 5 out of 5 by from Works for me No need for Tax expert help but tax return was rejected
Date published: 2022-02-28
Rated 5 out of 5 by from Easy File! It was so easy, I have been filing my taxes every year as a teacher with TurboTax.
Date published: 2022-02-28
Rated 4 out of 5 by from First time user - helpful It was a smooth process for a first-time user. All the explanations are helpful for clearing up some confusion.
Date published: 2022-02-28
Rated 3 out of 5 by from Got the Job Done The package worked just fine, but I found the repetitive upgrade appeals annoying. I've used TurboTax for several years and now am finding it increasingly expensive. I could have bought the same level of package at Costco for less. Why not a discount for customer loyalty?
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5988