TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from I always have used Turbo tax, but not now I have always used turbo tax, but after the last few years i am going to look into other options. It is still simple and easy but the prices keep going up and up and up. Then i feel like while doing your returns they add this fee and another fee and then upgrade this upgrade that. it used to be a better option for myself to use turbo tax, but yet now i think not since i talked to a friend who does this for a living told me that the fee he charges for standard tax return is actually 26 dollars cheaper than what i just paid turbo tax to do them and i did all the work, all you guys did is filed them..... next year i will be going somewhere else to file my taxes! ! ! ! !
Date published: 2023-04-19
Rated 1 out of 5 by from Every year they seem to charge more I've been with TurboTax for about 10 years now and I'm switching to something else next year. I have a pretty simple return. Only 2 W-2s and a student loan interest form. Took me 30 minutes to complete. And Turbo tax charges me about $210 for this simple return. I'm tired of overpaying. I will find a better option next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Great Online Tool for Personal Tax Filing Great tool overall to file my personal tax return online, but didn't like that they took a good chunk of my tax refund, especially since I filed it myself without the help of a tax professional.
Date published: 2023-04-19
Rated 5 out of 5 by from Super easy to use Extremely easy to use -- the UX is clear and intuitive. It feels like a friend is guiding you along the way. The feature they added where they tell you how fast you completed your return is cute -- I'm impressed they managed to find a way to make filing your taxes not the most awful, boring thing ever. Kudos to the design/copy teams.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax saved the Tax Day! I had attempted to complete my taxes with Tax Act as I have used them for years but this year the explanations were not there to assist and I found myself sitting and wasting time on the Tax deadline day so I decided to try Turbo Tax, the format was easy to understand and simple to use, plus my Day trade information was easy to upload.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use and reasonable rates I have used turbo tax for over a decade, and will continue to use it for at least that long again
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was great Turbo tax was great to use , it explained topics well and show the breakdown of refund
Date published: 2023-04-19
Rated 4 out of 5 by from Easy process that takes you step by step This is multiple years that I have used TurboTax and it feels like every year it gets a little easier and a little more efficient. I feel very confident that the team at TurboTax will give you the best return and if there’s a problem they will help me defend and answer any questions the IRS would have. I did have some issues trying to contact customer service and a couple issues with selecting the right program but I waited till last minute and that’s what happens when you eat and procrastinate
Date published: 2023-04-19
Rated 5 out of 5 by from Very convenient and informative Very helpful and guides you along the way. I would recommend Turbo Tax to everyone.
Date published: 2023-04-19
Rated 3 out of 5 by from Easy to Use Pretty easy to use, but not sure why I was charged to file state and federal together, then charged again for filing state taxes when I have nothing to file!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 598
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I always have used Turbo tax, but not now I have always used turbo tax, but after the last few years i am going to look into other options. It is still simple and easy but the prices keep going up and up and up. Then i feel like while doing your returns they add this fee and another fee and then upgrade this upgrade that. it used to be a better option for myself to use turbo tax, but yet now i think not since i talked to a friend who does this for a living told me that the fee he charges for standard tax return is actually 26 dollars cheaper than what i just paid turbo tax to do them and i did all the work, all you guys did is filed them..... next year i will be going somewhere else to file my taxes! ! ! ! !
Date published: 2023-04-19
Rated 1 out of 5 by from Every year they seem to charge more I've been with TurboTax for about 10 years now and I'm switching to something else next year. I have a pretty simple return. Only 2 W-2s and a student loan interest form. Took me 30 minutes to complete. And Turbo tax charges me about $210 for this simple return. I'm tired of overpaying. I will find a better option next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Great Online Tool for Personal Tax Filing Great tool overall to file my personal tax return online, but didn't like that they took a good chunk of my tax refund, especially since I filed it myself without the help of a tax professional.
Date published: 2023-04-19
Rated 5 out of 5 by from Super easy to use Extremely easy to use -- the UX is clear and intuitive. It feels like a friend is guiding you along the way. The feature they added where they tell you how fast you completed your return is cute -- I'm impressed they managed to find a way to make filing your taxes not the most awful, boring thing ever. Kudos to the design/copy teams.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax saved the Tax Day! I had attempted to complete my taxes with Tax Act as I have used them for years but this year the explanations were not there to assist and I found myself sitting and wasting time on the Tax deadline day so I decided to try Turbo Tax, the format was easy to understand and simple to use, plus my Day trade information was easy to upload.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use and reasonable rates I have used turbo tax for over a decade, and will continue to use it for at least that long again
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was great Turbo tax was great to use , it explained topics well and show the breakdown of refund
Date published: 2023-04-19
Rated 4 out of 5 by from Easy process that takes you step by step This is multiple years that I have used TurboTax and it feels like every year it gets a little easier and a little more efficient. I feel very confident that the team at TurboTax will give you the best return and if there’s a problem they will help me defend and answer any questions the IRS would have. I did have some issues trying to contact customer service and a couple issues with selecting the right program but I waited till last minute and that’s what happens when you eat and procrastinate
Date published: 2023-04-19
Rated 5 out of 5 by from Very convenient and informative Very helpful and guides you along the way. I would recommend Turbo Tax to everyone.
Date published: 2023-04-19
Rated 3 out of 5 by from Easy to Use Pretty easy to use, but not sure why I was charged to file state and federal together, then charged again for filing state taxes when I have nothing to file!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 598