TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TURBO tax was AWEFUL this year! so many issues!! I had to redo my taxes 3 times!!! it deleted all my stuff twice due to turbo tax difficulties!! then when i got it to work it was late after april 15 and then had so may issues trying to file cause it wouldnt let me file!! seriously the most frustrated ive ever been with TUrbo tax and i have used it for years!!
Date published: 2022-04-16
Rated 5 out of 5 by from Love Turbo Tax I like how it walks you through every step and lets you know when something should be reviewed.
Date published: 2022-04-16
Rated 4 out of 5 by from 2021 tax filing three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by from Meh It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by from Couldn't pay by Credit Card for State E-File Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo tax was easy Turbo tax was easy to use and we were able to maximize our deductions, but it was a bit disappointing to be charged this tax year for a service that was free in the past.
Date published: 2022-04-16
Rated 4 out of 5 by from It was decent having been my 1st time using it The experts were a great help. I have never filed my taxes myself before. They were very helpful and walked me through each step
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great The program was easy and stress free. I enjoy doing my taxes this year
Date published: 2022-04-16
Rated 3 out of 5 by from Making it so simple lost some important functions I need to be able to look at my tax forms to get information needed to answer questions for other entries and to see that my entries are correct. I also like looking at the forms so I understand what matters and how to improve my tax situation. Long ago Turbo Tax would let you click on a field to see where the data came from. It let you mark fields for returning later. I miss these features.
Date published: 2022-04-16
Rated 2 out of 5 by from Tax Problems and 8 hours later I have been trying to file since 9:30 04/15/2022 and I have been denied 4 times. You would think there would be a way to fix the issue or someone live on a chat to help you. Nope!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5945
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TURBO tax was AWEFUL this year! so many issues!! I had to redo my taxes 3 times!!! it deleted all my stuff twice due to turbo tax difficulties!! then when i got it to work it was late after april 15 and then had so may issues trying to file cause it wouldnt let me file!! seriously the most frustrated ive ever been with TUrbo tax and i have used it for years!!
Date published: 2022-04-16
Rated 5 out of 5 by from Love Turbo Tax I like how it walks you through every step and lets you know when something should be reviewed.
Date published: 2022-04-16
Rated 4 out of 5 by from 2021 tax filing three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by from Meh It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by from Couldn't pay by Credit Card for State E-File Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo tax was easy Turbo tax was easy to use and we were able to maximize our deductions, but it was a bit disappointing to be charged this tax year for a service that was free in the past.
Date published: 2022-04-16
Rated 4 out of 5 by from It was decent having been my 1st time using it The experts were a great help. I have never filed my taxes myself before. They were very helpful and walked me through each step
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was great The program was easy and stress free. I enjoy doing my taxes this year
Date published: 2022-04-16
Rated 3 out of 5 by from Making it so simple lost some important functions I need to be able to look at my tax forms to get information needed to answer questions for other entries and to see that my entries are correct. I also like looking at the forms so I understand what matters and how to improve my tax situation. Long ago Turbo Tax would let you click on a field to see where the data came from. It let you mark fields for returning later. I miss these features.
Date published: 2022-04-16
Rated 2 out of 5 by from Tax Problems and 8 hours later I have been trying to file since 9:30 04/15/2022 and I have been denied 4 times. You would think there would be a way to fix the issue or someone live on a chat to help you. Nope!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5945