TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Another year of a great product and service! I have been a loyal TT user for 8 years now. Each year there have been subtle improvements to workflow. Even better is the 'Live' service. Today I met with Maureen for almost 1 hour and we reviewed all aspects of the return including investment income and rental property. She was very patient and helped me navigate some of the more complex areas of tax code. Would highly recommend!
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible extra fees Terrible extra fees, wish I used a different service
Date published: 2022-04-15
Rated 4 out of 5 by from It was draining It was draining keying in all the information but once I finished, I was good.
Date published: 2022-04-15
Rated 4 out of 5 by from Almost A+! I stopped using Turbo Tax several years ago because it was complicated and slow. I came back this year because Robinhood 1099's can be downloaded, which saves a LOT of time for me. The site has definitely been improved. Return went smoothly and included everything I needed. The only reason I can't give 5 stars is that I got jammed up and couldn't finish and file, but being the last weekend of tax season, I can't fault them for that. I asked for a phone call and received one promptly. Great job Turbo Tax. I'll be back next year!
Date published: 2022-04-15
Rated 2 out of 5 by from disappointed I was sorely disappointed in the now 'live' version to get help or to have a tax agent answer two questions. I bought the download/cd software, and, in the past, I could call to get clarity about my small business. I was maybe going to transfer the download to the live version but got absolutely no where or no real help from a live person to get me the more expensive (ugh) version to get assistance. I was even hung up on when I asked to speak to someone who could help me get that version! I've never been disappointed until now. : (((( Sadly from a previously very satisfied customer until now, Christine
Date published: 2022-04-15
Rated 5 out of 5 by from Makes it easy, thank you makes it easy to understand and review all forms. easy to follow step by step program.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to Use Whenever I ran into a problem, The 'Learn' really helped me out a lot.
Date published: 2022-04-15
Rated 5 out of 5 by from Good Product I've used for years, but this year was a little stumped by the three 1095A forms I dealt with on my divorced son's return. Better instructions when several adult children were on that form, but no way to allocate each individually. I finally just guessed!
Date published: 2022-04-15
Rated 5 out of 5 by from GREAT It was fast and simple to complete. The format was easy to read and understand.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the Future With TurboTax, returns do not have to be hard. I love the direction of the company and the partnerships. They are lightyears ahead of any competitor in regards to the shifting towards digitization. Entering my crypto/stocks was a breeze due to the partnerships! I will never turn to any other software!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5921
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Another year of a great product and service! I have been a loyal TT user for 8 years now. Each year there have been subtle improvements to workflow. Even better is the 'Live' service. Today I met with Maureen for almost 1 hour and we reviewed all aspects of the return including investment income and rental property. She was very patient and helped me navigate some of the more complex areas of tax code. Would highly recommend!
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible extra fees Terrible extra fees, wish I used a different service
Date published: 2022-04-15
Rated 4 out of 5 by from It was draining It was draining keying in all the information but once I finished, I was good.
Date published: 2022-04-15
Rated 4 out of 5 by from Almost A+! I stopped using Turbo Tax several years ago because it was complicated and slow. I came back this year because Robinhood 1099's can be downloaded, which saves a LOT of time for me. The site has definitely been improved. Return went smoothly and included everything I needed. The only reason I can't give 5 stars is that I got jammed up and couldn't finish and file, but being the last weekend of tax season, I can't fault them for that. I asked for a phone call and received one promptly. Great job Turbo Tax. I'll be back next year!
Date published: 2022-04-15
Rated 2 out of 5 by from disappointed I was sorely disappointed in the now 'live' version to get help or to have a tax agent answer two questions. I bought the download/cd software, and, in the past, I could call to get clarity about my small business. I was maybe going to transfer the download to the live version but got absolutely no where or no real help from a live person to get me the more expensive (ugh) version to get assistance. I was even hung up on when I asked to speak to someone who could help me get that version! I've never been disappointed until now. : (((( Sadly from a previously very satisfied customer until now, Christine
Date published: 2022-04-15
Rated 5 out of 5 by from Makes it easy, thank you makes it easy to understand and review all forms. easy to follow step by step program.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to Use Whenever I ran into a problem, The 'Learn' really helped me out a lot.
Date published: 2022-04-15
Rated 5 out of 5 by from Good Product I've used for years, but this year was a little stumped by the three 1095A forms I dealt with on my divorced son's return. Better instructions when several adult children were on that form, but no way to allocate each individually. I finally just guessed!
Date published: 2022-04-15
Rated 5 out of 5 by from GREAT It was fast and simple to complete. The format was easy to read and understand.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the Future With TurboTax, returns do not have to be hard. I love the direction of the company and the partnerships. They are lightyears ahead of any competitor in regards to the shifting towards digitization. Entering my crypto/stocks was a breeze due to the partnerships! I will never turn to any other software!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5921