TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I Absolutely Love Turbo Tax Online Free Edition. I absolutely love Turbo Tax Online Free Edition. The explanations are well written, the site is super easy to navigate, and the graphics are just lovely. Turbo tax always makes my annual tax filing day memorable. The website is fun, refreshing, informative, and I learn so much about taxes!
Date published: 2022-09-24
Rated 3 out of 5 by from Not easy for Elders with little technology exp. The technology is not easy to understand and leaves assumes the user has previous knowledge about using software. I had 2 days of not being able to communicate with an expert because of technical issues - not mine. It was frustrating and finally I was matched with a super expert (Sharon). Like this frustrating form - It won't take a nickname and doesn't tell me what it's for...frustratingI
Date published: 2022-09-24
Rated 5 out of 5 by from Very helpful! very helpful and educating! I will definitely use again!
Date published: 2022-09-24
Rated 5 out of 5 by from EASY TO GO FROM ONE STEP TO THE OTHER I HAVE USED TURBO TAX EVERY SINCE THE INCESSION OF THE PROGRAM.
Date published: 2022-09-24
Rated 4 out of 5 by from Turbo for Business/personal it was ok - have used it for years changes have been made that made it more confusing than in the past - I have to use Business and personal Turbo
Date published: 2022-09-24
Rated 4 out of 5 by from Turbotax is awesome! Turbotax software is great, and even better is tax experts over phone! Yes, there are a few areas to improve for even better software. Bugs are normal for software and deugging is of great fun. two bugs we found are: 1) the start/stop dates for some Stock CALLs, imported from Etrade, confused Turbotax, which I have to manually swap the acquired date and sold date, to woo turbotax to pass all the imported (stock) transactions. 2) How to report correctly a no-point, no-fee refinancing activity, for the no-fee refinanced loan, there normally a "lender credit" amount, to cover all the various fees(loan origination fee, escrow fee, title insurance policies, etc). Turbotax refinancing form has only inputs fields for fees, but not "lender credit". If only fees are input, then it confused everyone involved, because for no-fee new loans there is no green bills out of pocket. 3) the output is un-deterministic, when a no-point, no-fee refinancing form is filled with all zeros. at odd times it will create a new dollar-zero asset entry, at even times it will delete the asset entry just created. and on and on. But in general, Turbotax software is a great product, and I'm pretty sure it will become better and better.
Date published: 2022-09-24
Rated 5 out of 5 by from Easy to do Turbo tax was very easy. Would recommend to use and didn't have to pay anything
Date published: 2022-09-24
Rated 4 out of 5 by from Turbotax Business is AWESOME BUT .... Turbotax Business is AWESOME BUT .... in doing the 1041 Decedent Trust return, the program says for Schedule D Capital Gains/Losses to see the attached schedule of 1099B transactions BUT it does not allow the document to be attached for efiling. Very frustrating before concluding you can only mail the return in. Some warning flag about emailing the return without the attachment 1099B will be problematic The other problem encountered is if the 1st four characters of the entity do not match the SS-4, the IRS will reject the return. Some flag to check this name control would be good to have Otherwise, an awesome experience and would still use this product
Date published: 2022-09-24
Rated 5 out of 5 by from Turbo Tax is a fan favorite. Every year they add on more features. This season was the first time I ever used Live. I'll definitely be back!
Date published: 2022-09-23
Rated 5 out of 5 by from Easy-peasy! The experience was almost enjoyable. The only drawback was the fact it was taxes. My tax expert was thorough and helpful. She was very pleasant to talk with and helped me get all my records in line.
Date published: 2022-09-23
All TurboTax® Offerings Reviews - Page 5911
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Absolutely Love Turbo Tax Online Free Edition. I absolutely love Turbo Tax Online Free Edition. The explanations are well written, the site is super easy to navigate, and the graphics are just lovely. Turbo tax always makes my annual tax filing day memorable. The website is fun, refreshing, informative, and I learn so much about taxes!
Date published: 2022-09-24
Rated 3 out of 5 by from Not easy for Elders with little technology exp. The technology is not easy to understand and leaves assumes the user has previous knowledge about using software. I had 2 days of not being able to communicate with an expert because of technical issues - not mine. It was frustrating and finally I was matched with a super expert (Sharon). Like this frustrating form - It won't take a nickname and doesn't tell me what it's for...frustratingI
Date published: 2022-09-24
Rated 5 out of 5 by from Very helpful! very helpful and educating! I will definitely use again!
Date published: 2022-09-24
Rated 5 out of 5 by from EASY TO GO FROM ONE STEP TO THE OTHER I HAVE USED TURBO TAX EVERY SINCE THE INCESSION OF THE PROGRAM.
Date published: 2022-09-24
Rated 4 out of 5 by from Turbo for Business/personal it was ok - have used it for years changes have been made that made it more confusing than in the past - I have to use Business and personal Turbo
Date published: 2022-09-24
Rated 4 out of 5 by from Turbotax is awesome! Turbotax software is great, and even better is tax experts over phone! Yes, there are a few areas to improve for even better software. Bugs are normal for software and deugging is of great fun. two bugs we found are: 1) the start/stop dates for some Stock CALLs, imported from Etrade, confused Turbotax, which I have to manually swap the acquired date and sold date, to woo turbotax to pass all the imported (stock) transactions. 2) How to report correctly a no-point, no-fee refinancing activity, for the no-fee refinanced loan, there normally a "lender credit" amount, to cover all the various fees(loan origination fee, escrow fee, title insurance policies, etc). Turbotax refinancing form has only inputs fields for fees, but not "lender credit". If only fees are input, then it confused everyone involved, because for no-fee new loans there is no green bills out of pocket. 3) the output is un-deterministic, when a no-point, no-fee refinancing form is filled with all zeros. at odd times it will create a new dollar-zero asset entry, at even times it will delete the asset entry just created. and on and on. But in general, Turbotax software is a great product, and I'm pretty sure it will become better and better.
Date published: 2022-09-24
Rated 5 out of 5 by from Easy to do Turbo tax was very easy. Would recommend to use and didn't have to pay anything
Date published: 2022-09-24
Rated 4 out of 5 by from Turbotax Business is AWESOME BUT .... Turbotax Business is AWESOME BUT .... in doing the 1041 Decedent Trust return, the program says for Schedule D Capital Gains/Losses to see the attached schedule of 1099B transactions BUT it does not allow the document to be attached for efiling. Very frustrating before concluding you can only mail the return in. Some warning flag about emailing the return without the attachment 1099B will be problematic The other problem encountered is if the 1st four characters of the entity do not match the SS-4, the IRS will reject the return. Some flag to check this name control would be good to have Otherwise, an awesome experience and would still use this product
Date published: 2022-09-24
Rated 5 out of 5 by from Turbo Tax is a fan favorite. Every year they add on more features. This season was the first time I ever used Live. I'll definitely be back!
Date published: 2022-09-23
Rated 5 out of 5 by from Easy-peasy! The experience was almost enjoyable. The only drawback was the fact it was taxes. My tax expert was thorough and helpful. She was very pleasant to talk with and helped me get all my records in line.
Date published: 2022-09-23
All TurboTax® Offerings Reviews - Page 5911