TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbotax was very troublesome this year but....... Turbotax for this first time in 4 years was troublesome this year. It wouldn't let me e-file. Kept saying it was missing a document. I contact support and they said the only way I could file was by mail. Well if you're paying for the service I don't wanna mail it when I paid to do it all and e-file it as well. That being said it had nothing to do with a missing document which it took me 2 weeks to figure this out myself. Long story short I deleted my state return and then it asked me to pay for state. I think what happened was before when I e-filed it never asked me to pay for state. So really it was turbotax algorithm that messed it all up. To top that off it kept trying to add an extra W-2 after I deleted and filled out a new state. I think they were trying to get me to pay for upgraded services in the end but I wasn't about to pay more than I had too. Especially since I knew more about their software than customer service did. So save yourself some time and if you're getting this error. Delete your state return and then logout and log back in and it should work. But be aware more mistakes may popup even tho they're correct. Just double check all of the numbers and make sure they aren't trying to get you to pay for the live service for more than a $100. Overall I give it 3 stars because I was able to finally submit my returns but it took me 2 extra weeks and I probably could of almost had my refund by now.
Date published: 2021-03-02
Rated 5 out of 5 by from Taxes made easy for all! Easy to use. Comprehensive information. Easy to understand.
Date published: 2021-03-02
Rated 2 out of 5 by from TurboTax was decent to use Using the TurboTax online tax preparation tools was quick and easy but, I was charged $150! If someone was physically preparing my taxes I would gladly pay that amount or more but to pay that amount and I sat and entered everything myself, went through all the documents myself, is ridiculous. Not sure if I will use them again next year.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is amazing!!!!!! Usually I go and have my taxes done but this year I used turbo tax and I wish I used it sooner! Its so easy to use, it literally guides you through each step. I did not need live support but its great they offer that too! Its sad how much people charge to do your taxes when you can do it for less than $100!!!
Date published: 2021-03-02
Rated 5 out of 5 by from Great! Very easy and fast to use. I highly recommend this software!
Date published: 2021-03-02
Rated 4 out of 5 by from turbo tax 2020 Had some issues but was able to resolve them, otherwise was ok
Date published: 2021-03-02
Rated 5 out of 5 by from Wooo! Rochelle was Awesome! She helped file till the very end!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is awesome turbo tax is easy to use. It also takes no time at all.
Date published: 2021-03-02
Rated 5 out of 5 by from tubo taxs are good this is a good place to go to to do your tax i will tell allmy friend and family to go here
Date published: 2021-03-02
Rated 5 out of 5 by from Easy Process Doing this process is so much easier than going out looking for paper returns or waiting for them to be mailed
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5906
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax was very troublesome this year but....... Turbotax for this first time in 4 years was troublesome this year. It wouldn't let me e-file. Kept saying it was missing a document. I contact support and they said the only way I could file was by mail. Well if you're paying for the service I don't wanna mail it when I paid to do it all and e-file it as well. That being said it had nothing to do with a missing document which it took me 2 weeks to figure this out myself. Long story short I deleted my state return and then it asked me to pay for state. I think what happened was before when I e-filed it never asked me to pay for state. So really it was turbotax algorithm that messed it all up. To top that off it kept trying to add an extra W-2 after I deleted and filled out a new state. I think they were trying to get me to pay for upgraded services in the end but I wasn't about to pay more than I had too. Especially since I knew more about their software than customer service did. So save yourself some time and if you're getting this error. Delete your state return and then logout and log back in and it should work. But be aware more mistakes may popup even tho they're correct. Just double check all of the numbers and make sure they aren't trying to get you to pay for the live service for more than a $100. Overall I give it 3 stars because I was able to finally submit my returns but it took me 2 extra weeks and I probably could of almost had my refund by now.
Date published: 2021-03-02
Rated 5 out of 5 by from Taxes made easy for all! Easy to use. Comprehensive information. Easy to understand.
Date published: 2021-03-02
Rated 2 out of 5 by from TurboTax was decent to use Using the TurboTax online tax preparation tools was quick and easy but, I was charged $150! If someone was physically preparing my taxes I would gladly pay that amount or more but to pay that amount and I sat and entered everything myself, went through all the documents myself, is ridiculous. Not sure if I will use them again next year.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is amazing!!!!!! Usually I go and have my taxes done but this year I used turbo tax and I wish I used it sooner! Its so easy to use, it literally guides you through each step. I did not need live support but its great they offer that too! Its sad how much people charge to do your taxes when you can do it for less than $100!!!
Date published: 2021-03-02
Rated 5 out of 5 by from Great! Very easy and fast to use. I highly recommend this software!
Date published: 2021-03-02
Rated 4 out of 5 by from turbo tax 2020 Had some issues but was able to resolve them, otherwise was ok
Date published: 2021-03-02
Rated 5 out of 5 by from Wooo! Rochelle was Awesome! She helped file till the very end!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is awesome turbo tax is easy to use. It also takes no time at all.
Date published: 2021-03-02
Rated 5 out of 5 by from tubo taxs are good this is a good place to go to to do your tax i will tell allmy friend and family to go here
Date published: 2021-03-02
Rated 5 out of 5 by from Easy Process Doing this process is so much easier than going out looking for paper returns or waiting for them to be mailed
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5906