TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Consistent, user friendly although 'weighty' Is comforting to know that prior years' returns are here -- whether I need them or not. Fairly easy to use though getting answers to some questions requires Fed help or Google.
Date published: 2022-09-13
Rated 3 out of 5 by from Ohio State Option I wanted to be able to eFile both the federal and state returns. The program went through the error checks on both and found no issues. When I went to eFile, the only option was for federal, the Ohio eFile was not allowed. Talked to tech support and was told that Ohio had cut off eFile for the year. Called Ohio Business Tax support and was told that that was not true, they are still receiving eFile transmissions and Intuit should be able to send the file. Called Intuit support back and talked with a different person who stated they were actually having occassional issues with the state eFiling part of the program, but had no time frame for a fix. This was a partial waste of money for the Ohio option. May go back to HRBlock.
Date published: 2022-09-13
Rated 5 out of 5 by from TurboTax 2021 #Goodstuff The software was very easy to use; follow instructions and answer the questions....could not be much simpler
Date published: 2022-09-13
Rated 5 out of 5 by from So quick and easy! I waited a long time to file and it was super easy through this website, I won't wait again next year.
Date published: 2022-09-13
Rated 5 out of 5 by from great product use this every year - company and individual - recommend for everyone
Date published: 2022-09-13
Rated 1 out of 5 by from Horrible Experience Between Turbo Tax continually adding form IT-FC to companies that have nothing to do with the film industry and providing NO help with the new form 7203, I am done with TurboTax. It is no longer cheaper than paying someone else to do this form me and I won't have to waste weeks of my time in frustration.
Date published: 2022-09-13
Rated 1 out of 5 by from NO support for 2021 Product This product has a computer glitch causing a reversal of one of the expenses. However, Turbo Tax unable to provide any support for this issue. Why do you create a product and do not support it?
Date published: 2022-09-13
Rated 2 out of 5 by from did not let me pay with refund Unsatisfied and disappoint, I had a enough to pay in my refund and i was not able to. I have been using TurboTax since 2013. I might use a different Tax service since i cant use my refund to pay.
Date published: 2022-09-13
Rated 2 out of 5 by from Turbo Tax Could be Better Years ago Turbo Tax bought out Mac-in-Tax and killed the Mac Business program. This is very frustrating for Mac users who have to pay for Parallels and Windows for Mac just to do business returns. Also, navigation used to be better, allowing one to go straight to a point in the interview. Not one needs to start at a higher level and repeat numerous items that do not retain the selection from even minutes before. The five return efile limit is frustrating as there are people who have multiple business entities that do very little business. Maybe there is a better way to help legitimate businesses efile without having the product over used by paid preparers.
Date published: 2022-09-13
Rated 5 out of 5 by from TurboTax Experience is Great! Now that we're retired, and tax preparation is fairly simple and routine, I find TT is absolutely great for its user-friendly approach, keeping track of everything for me, and professional and knowledgeable experts to talk with if I get hung up on something. It's well worth the costs - about 1/3 of fees charged by my last accountant - and I think e-filing through TT helps ensures that the IRS is happy and quickly processes my refund!
Date published: 2022-09-13
All TurboTax® Offerings Reviews - Page 60
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Consistent, user friendly although 'weighty' Is comforting to know that prior years' returns are here -- whether I need them or not. Fairly easy to use though getting answers to some questions requires Fed help or Google.
Date published: 2022-09-13
Rated 3 out of 5 by from Ohio State Option I wanted to be able to eFile both the federal and state returns. The program went through the error checks on both and found no issues. When I went to eFile, the only option was for federal, the Ohio eFile was not allowed. Talked to tech support and was told that Ohio had cut off eFile for the year. Called Ohio Business Tax support and was told that that was not true, they are still receiving eFile transmissions and Intuit should be able to send the file. Called Intuit support back and talked with a different person who stated they were actually having occassional issues with the state eFiling part of the program, but had no time frame for a fix. This was a partial waste of money for the Ohio option. May go back to HRBlock.
Date published: 2022-09-13
Rated 5 out of 5 by from TurboTax 2021 #Goodstuff The software was very easy to use; follow instructions and answer the questions....could not be much simpler
Date published: 2022-09-13
Rated 5 out of 5 by from So quick and easy! I waited a long time to file and it was super easy through this website, I won't wait again next year.
Date published: 2022-09-13
Rated 5 out of 5 by from great product use this every year - company and individual - recommend for everyone
Date published: 2022-09-13
Rated 1 out of 5 by from Horrible Experience Between Turbo Tax continually adding form IT-FC to companies that have nothing to do with the film industry and providing NO help with the new form 7203, I am done with TurboTax. It is no longer cheaper than paying someone else to do this form me and I won't have to waste weeks of my time in frustration.
Date published: 2022-09-13
Rated 1 out of 5 by from NO support for 2021 Product This product has a computer glitch causing a reversal of one of the expenses. However, Turbo Tax unable to provide any support for this issue. Why do you create a product and do not support it?
Date published: 2022-09-13
Rated 2 out of 5 by from did not let me pay with refund Unsatisfied and disappoint, I had a enough to pay in my refund and i was not able to. I have been using TurboTax since 2013. I might use a different Tax service since i cant use my refund to pay.
Date published: 2022-09-13
Rated 2 out of 5 by from Turbo Tax Could be Better Years ago Turbo Tax bought out Mac-in-Tax and killed the Mac Business program. This is very frustrating for Mac users who have to pay for Parallels and Windows for Mac just to do business returns. Also, navigation used to be better, allowing one to go straight to a point in the interview. Not one needs to start at a higher level and repeat numerous items that do not retain the selection from even minutes before. The five return efile limit is frustrating as there are people who have multiple business entities that do very little business. Maybe there is a better way to help legitimate businesses efile without having the product over used by paid preparers.
Date published: 2022-09-13
Rated 5 out of 5 by from TurboTax Experience is Great! Now that we're retired, and tax preparation is fairly simple and routine, I find TT is absolutely great for its user-friendly approach, keeping track of everything for me, and professional and knowledgeable experts to talk with if I get hung up on something. It's well worth the costs - about 1/3 of fees charged by my last accountant - and I think e-filing through TT helps ensures that the IRS is happy and quickly processes my refund!
Date published: 2022-09-13
All TurboTax® Offerings Reviews - Page 60