TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Why I keep coming back Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo Tax is good Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax ain't what it used to be!! First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Is Wonderful! I've prepared my family's tax returns for years, and I won't use any other software. I like the question and answer method used to gather my data which insures I don't miss anything. I urge all my friends to try it.
Date published: 2022-02-27
Rated 2 out of 5 by from they made it impossible to mail state free now used to print state return and give instructions to mail it. now it doesn't print state return and just takes you to e file option for an extra $20. very underhanded, i already paid $50 for the software.
Date published: 2022-02-27
Rated 4 out of 5 by from very good source it is good to have a platform that help people on doing taxes. Especially when I don't have any previous experience.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Is Easy To Use Turbo Tax made filing my Federal and State taxes very easy... They gave me all the information I needed and helped me make sure the information I entered was accurate. I appreciated that the site let me review everything during each stage and before I filed.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to follow. The "see more" buttons helped a lot. Thank you for such a great product.
Date published: 2022-02-27
Rated 1 out of 5 by from Just as Bad as the Tax Collector Way overpriced for DIY. Nickel and dimed every step of the way. Gets worse every year.
Date published: 2022-02-27
Rated 5 out of 5 by from I LOVE TURBO TAX! Turbo Tax is very user-friendly and easy to navigate. It makes filing taxes a pleasant experience.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5899
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Why I keep coming back Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo Tax is good Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax ain't what it used to be!! First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Is Wonderful! I've prepared my family's tax returns for years, and I won't use any other software. I like the question and answer method used to gather my data which insures I don't miss anything. I urge all my friends to try it.
Date published: 2022-02-27
Rated 2 out of 5 by from they made it impossible to mail state free now used to print state return and give instructions to mail it. now it doesn't print state return and just takes you to e file option for an extra $20. very underhanded, i already paid $50 for the software.
Date published: 2022-02-27
Rated 4 out of 5 by from very good source it is good to have a platform that help people on doing taxes. Especially when I don't have any previous experience.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Is Easy To Use Turbo Tax made filing my Federal and State taxes very easy... They gave me all the information I needed and helped me make sure the information I entered was accurate. I appreciated that the site let me review everything during each stage and before I filed.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to follow. The "see more" buttons helped a lot. Thank you for such a great product.
Date published: 2022-02-27
Rated 1 out of 5 by from Just as Bad as the Tax Collector Way overpriced for DIY. Nickel and dimed every step of the way. Gets worse every year.
Date published: 2022-02-27
Rated 5 out of 5 by from I LOVE TURBO TAX! Turbo Tax is very user-friendly and easy to navigate. It makes filing taxes a pleasant experience.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5899