TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Agent who called me wasn't very helpful at all The agent who called me wasn't really helpful at all and it didn't seem like she knew what I was talking about regarding the forms I was wanting to input. She finally gave up and told me she would connect me to the tax expert and I thought she was already THE tax expert, which was confusing. She transferred my call and put me on hold for more than 15 minutes. I just decided to figure it out and proceeded with filing by myself without turbo tax's tax expert's help. On a positive note, the website itself has always been pleasant to use.
Date published: 2022-02-27
Rated 5 out of 5 by from I Love This Easy to use easy very helpful to single people, us monkeys can do this.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome quick and easy like the guides and ease of assistance
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
Rated 5 out of 5 by from loved it! It was a very easy process. They gave good walkthrough instructions. I will be using Turbo Tax again.
Date published: 2022-02-27
Rated 5 out of 5 by from Once again Turbo Tax has been my go to for taxes The language is simple with a lot of helps and explanations.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great! Easy to use and convenient. Thank you!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Works For Me I have been using another online Prep. With Turbo Tax it was easier and got more money and was able to e file
Date published: 2022-02-27
Rated 5 out of 5 by from Love TurboTax!! Always a great experience, this is our 8th year I believe to use TurboTax and it has just gotten better over the years. The ability to scan and upload our forms to autofill the information is FANTASTIC!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbo Tax Online works - Desktop does not. I purchased Turbo Tax Desktop Deluxe. Found out it was incapable of importing crypto currency transactions. Found out from the help section that only Turbo Tax Premier would do the crypto part so I spent more money and upgraded. I missed that it was only Turbo Tax ONLINE because it wasn't clear would do the crypto, not the desktop version. So I spent more money and updated my desktop application to find out it doesn't work for Crypto. Then I called customer service and wasted a half-hour with someone who I could barely understand and who never understood my question about whether or not the desktop version would do crypto calculations. So I (regrettably) swore at him, hung up and called back. After another 20 minutes (10 min. for the callback, another 10 to look up the info) the next person confirmed that only the online version would work (not Dekstop version) but also stated that I couldn't get a refund for the Premier desktop version I already purchased (I'm not done trying for that yet). I've used Turbo Tax for years, but I'll probably just use HR Block or a service with a competent human next year. This has been a frustrating experience.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5895
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Agent who called me wasn't very helpful at all The agent who called me wasn't really helpful at all and it didn't seem like she knew what I was talking about regarding the forms I was wanting to input. She finally gave up and told me she would connect me to the tax expert and I thought she was already THE tax expert, which was confusing. She transferred my call and put me on hold for more than 15 minutes. I just decided to figure it out and proceeded with filing by myself without turbo tax's tax expert's help. On a positive note, the website itself has always been pleasant to use.
Date published: 2022-02-27
Rated 5 out of 5 by from I Love This Easy to use easy very helpful to single people, us monkeys can do this.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome quick and easy like the guides and ease of assistance
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
Rated 5 out of 5 by from loved it! It was a very easy process. They gave good walkthrough instructions. I will be using Turbo Tax again.
Date published: 2022-02-27
Rated 5 out of 5 by from Once again Turbo Tax has been my go to for taxes The language is simple with a lot of helps and explanations.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great! Easy to use and convenient. Thank you!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Works For Me I have been using another online Prep. With Turbo Tax it was easier and got more money and was able to e file
Date published: 2022-02-27
Rated 5 out of 5 by from Love TurboTax!! Always a great experience, this is our 8th year I believe to use TurboTax and it has just gotten better over the years. The ability to scan and upload our forms to autofill the information is FANTASTIC!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbo Tax Online works - Desktop does not. I purchased Turbo Tax Desktop Deluxe. Found out it was incapable of importing crypto currency transactions. Found out from the help section that only Turbo Tax Premier would do the crypto part so I spent more money and upgraded. I missed that it was only Turbo Tax ONLINE because it wasn't clear would do the crypto, not the desktop version. So I spent more money and updated my desktop application to find out it doesn't work for Crypto. Then I called customer service and wasted a half-hour with someone who I could barely understand and who never understood my question about whether or not the desktop version would do crypto calculations. So I (regrettably) swore at him, hung up and called back. After another 20 minutes (10 min. for the callback, another 10 to look up the info) the next person confirmed that only the online version would work (not Dekstop version) but also stated that I couldn't get a refund for the Premier desktop version I already purchased (I'm not done trying for that yet). I've used Turbo Tax for years, but I'll probably just use HR Block or a service with a competent human next year. This has been a frustrating experience.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5895