TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from First time User and It was EASY and SIMPLE Thank you to James, who was very patient and helpful.
Date published: 2023-03-20
Rated 3 out of 5 by from only OK because having trouble filing Fed return Experience Not as good as in the past. Can't seem to file Fed return electronically as I have done in the past. Could use some help!!!!!!
Date published: 2023-03-20
Rated 5 out of 5 by from turbotax very good and very professional very easy and fast
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great!!! Did taxes in under 4 hours! Intuitive and easy to understand
Date published: 2023-03-20
Rated 5 out of 5 by from Tax help I feel better now. She did an amazing job. Will always use Turbo Tax.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy way to file tax returns! Very helpful tips and easy to calculate. Guided me easily through the process.
Date published: 2023-03-20
Rated 5 out of 5 by from Using Turbo Tax is easy I use the walk me through it method. I love this as it addresses every tax possibility for me. It is so easy and if I get interrupted I can just start where I left off. I love the review at the end to make sure all information I am reporting is accurate. I've been using this program for years now.
Date published: 2023-03-20
Rated 4 out of 5 by from Needs clarity on the 5 and 6-digit pins I tried to submit forms 7 times because of rejections for pins. Turbotax was never clear where the problem was. I think the program requires 2 pins: the 6-digit identity protection (which IRS apparently changes annually) and the 5-digit signature pin (which only the filer keeps and can be found on the worksheets if you keep them or have them stored in a safe place). I think, for joint filers, husband and wife can establish one that can be used by both. For the 6-digit identity protection pin, each must get his own from the IRS. Turbotax has some useless information on getting a CP10a from the IRS, but I believe you can just get it online. I am about to e-file for the 8th time. I am not sure this information, will work, if not I file by mail and lose the $25 I paid. I hope TurboTax will provide this, or a corrected version, next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Filing Made Easy It was easy to file my taxes by using the walk through process to insure nothing was missed.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is an AMAZING product! I have used Turbo Tax for years, and have never needed any assistance. It is extremely intuitive, and it has allowed me to use the product without help for years. This year I had a question, and used two online assistants, Lynda and John. Lynda helped me through the bot system, but it is completely interactive. She reviewed everything, and she was WONDERFUL. She suggested we call in a tax expert, and I proceeded through the chat system with John. Both Lynda and John did an AMAZING job! John has several decades of tax experience and was able to find where my issue was happening, correct the issue, and end up saving me over one thousand dollars in taxes. I am not impressed easily, but the professional, experienced chat staff employed by Turbo Tax were helpful, knowledgeable, friendly, patient, and most importantly, they know their stuff! I could not be happier with today's outcome, and both Lynda and John deserve BIG RAISES! Thank you John, Lynda and Turbo Tax!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time User and It was EASY and SIMPLE Thank you to James, who was very patient and helpful.
Date published: 2023-03-20
Rated 3 out of 5 by from only OK because having trouble filing Fed return Experience Not as good as in the past. Can't seem to file Fed return electronically as I have done in the past. Could use some help!!!!!!
Date published: 2023-03-20
Rated 5 out of 5 by from turbotax very good and very professional very easy and fast
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great!!! Did taxes in under 4 hours! Intuitive and easy to understand
Date published: 2023-03-20
Rated 5 out of 5 by from Tax help I feel better now. She did an amazing job. Will always use Turbo Tax.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy way to file tax returns! Very helpful tips and easy to calculate. Guided me easily through the process.
Date published: 2023-03-20
Rated 5 out of 5 by from Using Turbo Tax is easy I use the walk me through it method. I love this as it addresses every tax possibility for me. It is so easy and if I get interrupted I can just start where I left off. I love the review at the end to make sure all information I am reporting is accurate. I've been using this program for years now.
Date published: 2023-03-20
Rated 4 out of 5 by from Needs clarity on the 5 and 6-digit pins I tried to submit forms 7 times because of rejections for pins. Turbotax was never clear where the problem was. I think the program requires 2 pins: the 6-digit identity protection (which IRS apparently changes annually) and the 5-digit signature pin (which only the filer keeps and can be found on the worksheets if you keep them or have them stored in a safe place). I think, for joint filers, husband and wife can establish one that can be used by both. For the 6-digit identity protection pin, each must get his own from the IRS. Turbotax has some useless information on getting a CP10a from the IRS, but I believe you can just get it online. I am about to e-file for the 8th time. I am not sure this information, will work, if not I file by mail and lose the $25 I paid. I hope TurboTax will provide this, or a corrected version, next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Filing Made Easy It was easy to file my taxes by using the walk through process to insure nothing was missed.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is an AMAZING product! I have used Turbo Tax for years, and have never needed any assistance. It is extremely intuitive, and it has allowed me to use the product without help for years. This year I had a question, and used two online assistants, Lynda and John. Lynda helped me through the bot system, but it is completely interactive. She reviewed everything, and she was WONDERFUL. She suggested we call in a tax expert, and I proceeded through the chat system with John. Both Lynda and John did an AMAZING job! John has several decades of tax experience and was able to find where my issue was happening, correct the issue, and end up saving me over one thousand dollars in taxes. I am not impressed easily, but the professional, experienced chat staff employed by Turbo Tax were helpful, knowledgeable, friendly, patient, and most importantly, they know their stuff! I could not be happier with today's outcome, and both Lynda and John deserve BIG RAISES! Thank you John, Lynda and Turbo Tax!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5889