TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax customer service needs work I tried efiling for the first time in July--with an extension. Federal was rejected, so the state rejected my efiled return. After two attempts, I printed and mailed my returns. I had paid TurboTax for the state to be efiled. I cannot get a live person to talk to--I tried and got an automated call-back and was disconnected without a person coming on the phone. I have used TurboTax for over 30 years and have paid for premium support,the past several, but can't seem to get it. I am leaving this review in hopes someone in the company actually reads them before posting.
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax has never let me down! I have only had to use them on several occasions but Turbotax has always done right by me. Especially this time around where I had some concerns but they did an excellent job and answered any questions I had. They are very very very good!!
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax Deluxe edition for 2020 The TurboTax Deluxe edition for 2020 is simple, fast and easy to use.
Date published: 2022-07-20
Rated 5 out of 5 by from Quick and easy! Angela was great explained everything and received a refund which was a total surprise!!
Date published: 2022-07-20
Rated 4 out of 5 by from Easy Easy to understand and use. Nice for free . Will use again!
Date published: 2022-07-20
Rated 5 out of 5 by from Turbotax Was Great! Super effective, easy and fast. Thanks for your help!
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax Gets The Job Done for 25 Years The continuity of transferring the previous tax return information is the winning formula to keep using TurboTax. TurboTax keeps up to date with all of the Tax law revisions. The step-by-step guide to completing the federal and state forms is straight forward.
Date published: 2022-07-20
Rated 5 out of 5 by from AGI error I experienced a kickback of my forms from the IRS they siad my 2020 return AGI was incorrect. The IRS site does not hold a transcript for this filing but the filing is annotated in the account summary and wages and income adjustments in the same group page on the irs website. The turbotax site has all of my documents as i used them for the past 3 years. Im not sure why but the IRS isn't receiving or isn't documenting my returns from 2020 properly .
Date published: 2022-07-20
Rated 4 out of 5 by from Turbo Tax Business-Corporation filing Form 1120 I believe the system is fine, but for the P&L against RE recon and the balance sheet to book recon, it needs some visibility. It's a little harsh to understand Turbo Tax-Business considerations for such tie-out.
Date published: 2022-07-20
Rated 5 out of 5 by from Great program This was my first year doing taxes without my mom to help. I was able to get through it with the step by step guide of Turbo Tax.
Date published: 2022-07-20
All TurboTax® Offerings Reviews - Page 5882
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax customer service needs work I tried efiling for the first time in July--with an extension. Federal was rejected, so the state rejected my efiled return. After two attempts, I printed and mailed my returns. I had paid TurboTax for the state to be efiled. I cannot get a live person to talk to--I tried and got an automated call-back and was disconnected without a person coming on the phone. I have used TurboTax for over 30 years and have paid for premium support,the past several, but can't seem to get it. I am leaving this review in hopes someone in the company actually reads them before posting.
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax has never let me down! I have only had to use them on several occasions but Turbotax has always done right by me. Especially this time around where I had some concerns but they did an excellent job and answered any questions I had. They are very very very good!!
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax Deluxe edition for 2020 The TurboTax Deluxe edition for 2020 is simple, fast and easy to use.
Date published: 2022-07-20
Rated 5 out of 5 by from Quick and easy! Angela was great explained everything and received a refund which was a total surprise!!
Date published: 2022-07-20
Rated 4 out of 5 by from Easy Easy to understand and use. Nice for free . Will use again!
Date published: 2022-07-20
Rated 5 out of 5 by from Turbotax Was Great! Super effective, easy and fast. Thanks for your help!
Date published: 2022-07-20
Rated 5 out of 5 by from TurboTax Gets The Job Done for 25 Years The continuity of transferring the previous tax return information is the winning formula to keep using TurboTax. TurboTax keeps up to date with all of the Tax law revisions. The step-by-step guide to completing the federal and state forms is straight forward.
Date published: 2022-07-20
Rated 5 out of 5 by from AGI error I experienced a kickback of my forms from the IRS they siad my 2020 return AGI was incorrect. The IRS site does not hold a transcript for this filing but the filing is annotated in the account summary and wages and income adjustments in the same group page on the irs website. The turbotax site has all of my documents as i used them for the past 3 years. Im not sure why but the IRS isn't receiving or isn't documenting my returns from 2020 properly .
Date published: 2022-07-20
Rated 4 out of 5 by from Turbo Tax Business-Corporation filing Form 1120 I believe the system is fine, but for the P&L against RE recon and the balance sheet to book recon, it needs some visibility. It's a little harsh to understand Turbo Tax-Business considerations for such tie-out.
Date published: 2022-07-20
Rated 5 out of 5 by from Great program This was my first year doing taxes without my mom to help. I was able to get through it with the step by step guide of Turbo Tax.
Date published: 2022-07-20
All TurboTax® Offerings Reviews - Page 5882