TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from very good All good had to use advisor twice solved iss no problem
Date published: 2023-03-24
Rated 5 out of 5 by from Great as usual I've used Turbotax for about twenty years now and it has been the easiest program to work with. I used to have someone do my taxes. I still had to fill out their forms and was urged to take their recommendations. With Turbotax, I fill in the forms and it guides me in ways to help me find the solutions I am comfortable with.
Date published: 2023-03-24
Rated 5 out of 5 by from Great Support While doing my taxes I had quite a few questions regarding my business and going back and forth from a 1099 to W2 to 1099 again all within the same year. The agents working for Turbo Tax gave me all of the answers and I was able to file a great tax return. Thank you to all the hard working employees of Turbo Tax!
Date published: 2023-03-24
Rated 5 out of 5 by from Easy To Use The process was easy to follow. It took me through the steps one by one. And just as importantly for me, it was free.
Date published: 2023-03-24
Rated 5 out of 5 by from MAC Turbotax for Seniors I've been using Turbotax for many years and I love it. Recently I bought a MAC and am finding that the font is TOO SMALL. Can it be adjustable for older eyes that need help. Also, when going thru all the income options, scrolling down after each new category can get old. Maybe it should be separated into separate screens so the scrolling down is not necessary
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTaxFan It was great, again! Took all the work out of it baby.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax has improved I'd love to fill in all my interest bearing info on one screen without having to start over with each payer
Date published: 2023-03-24
Rated 1 out of 5 by from Your customer service is horrible I have used this product for over 10 years. Today when trying to efile, I was not able to pay for my state efile as turbo tax kept going in a process cycle. A pop box instructed me to call customer service and pay for the state efile over the phone. The customer service rep not only said she was unable to accept any payments over the phone, but when I asked for a supervisor, after holding for over 20 min for one, she disconnected the line. It's ridicilious first of of all that I have to pay in addition to the software to efile - which saves my state time, and that if i chose the option to deduct from my refund I get charged even more- but when I try to use my cc, the dang software does not work and I wasted an hour with your customer service folks with no help at the end of all of it.
Date published: 2023-03-24
Rated 3 out of 5 by from Why pay for Turbo Tax Live Premium When I started my return, I was told to use the live premium if I needed to talk with someone. If needed, I could change the level of service. I've had tax questions in the past, so that made sense. But I didn't need it when I got through the process. But, they refused to allow me to file without paying for a service I never used. This is bizarre and unacceptable. If it was used, then I should pay for it. But they forced me to pay for it or lose all the work I had put into the process. It's still a good deal compared to other services, but I would have paid $70-90 instead of $210. That may be the last straw.
Date published: 2023-03-24
Rated 1 out of 5 by from If you hit a bug, you're f#@$ed I hit a glitch with my 1095A form and could not fix it after much researching, so now I have to print my tax returns out and snail mail them. UGGGH! Think this is my last year using TT.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5880
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very good All good had to use advisor twice solved iss no problem
Date published: 2023-03-24
Rated 5 out of 5 by from Great as usual I've used Turbotax for about twenty years now and it has been the easiest program to work with. I used to have someone do my taxes. I still had to fill out their forms and was urged to take their recommendations. With Turbotax, I fill in the forms and it guides me in ways to help me find the solutions I am comfortable with.
Date published: 2023-03-24
Rated 5 out of 5 by from Great Support While doing my taxes I had quite a few questions regarding my business and going back and forth from a 1099 to W2 to 1099 again all within the same year. The agents working for Turbo Tax gave me all of the answers and I was able to file a great tax return. Thank you to all the hard working employees of Turbo Tax!
Date published: 2023-03-24
Rated 5 out of 5 by from Easy To Use The process was easy to follow. It took me through the steps one by one. And just as importantly for me, it was free.
Date published: 2023-03-24
Rated 5 out of 5 by from MAC Turbotax for Seniors I've been using Turbotax for many years and I love it. Recently I bought a MAC and am finding that the font is TOO SMALL. Can it be adjustable for older eyes that need help. Also, when going thru all the income options, scrolling down after each new category can get old. Maybe it should be separated into separate screens so the scrolling down is not necessary
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTaxFan It was great, again! Took all the work out of it baby.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax has improved I'd love to fill in all my interest bearing info on one screen without having to start over with each payer
Date published: 2023-03-24
Rated 1 out of 5 by from Your customer service is horrible I have used this product for over 10 years. Today when trying to efile, I was not able to pay for my state efile as turbo tax kept going in a process cycle. A pop box instructed me to call customer service and pay for the state efile over the phone. The customer service rep not only said she was unable to accept any payments over the phone, but when I asked for a supervisor, after holding for over 20 min for one, she disconnected the line. It's ridicilious first of of all that I have to pay in addition to the software to efile - which saves my state time, and that if i chose the option to deduct from my refund I get charged even more- but when I try to use my cc, the dang software does not work and I wasted an hour with your customer service folks with no help at the end of all of it.
Date published: 2023-03-24
Rated 3 out of 5 by from Why pay for Turbo Tax Live Premium When I started my return, I was told to use the live premium if I needed to talk with someone. If needed, I could change the level of service. I've had tax questions in the past, so that made sense. But I didn't need it when I got through the process. But, they refused to allow me to file without paying for a service I never used. This is bizarre and unacceptable. If it was used, then I should pay for it. But they forced me to pay for it or lose all the work I had put into the process. It's still a good deal compared to other services, but I would have paid $70-90 instead of $210. That may be the last straw.
Date published: 2023-03-24
Rated 1 out of 5 by from If you hit a bug, you're f#@$ed I hit a glitch with my 1095A form and could not fix it after much researching, so now I have to print my tax returns out and snail mail them. UGGGH! Think this is my last year using TT.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5880