TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax are the Experts in Online Filing of Tax As usual, the program was very thorough. I never have any doubts when using this service and its accuracy in the application of tax law. Your accountants and programmers understand each other very well. My only criticism is the same as it is every year. Please, just tell me what it costs. LOL lOL LOL I spent 45 minutes trying to find the answer to that question. We are always going to come back because you are the best so why do we have to go through this guessing every single year. LOL
Date published: 2022-10-09
Rated 4 out of 5 by from Program Makes False Assumption About Tax Paid with If the taxpayer already filed an extension but did not pay any estimated taxes, both the state and federal programs ASSUME that the full tax payment was made when the extension was filed and hence show zero tax due at filing. Please correct this.
Date published: 2022-10-09
Rated 2 out of 5 by from Not enough support for crypto Absolutely horrible experience this year. Had to file late, probably filed wrong. Had over 6000 trades in crypto and Turbo tax has a limit of a pathetic 4000. Support could not or would not help. Had to file an extension and then just finally make the changes I thought might help and just filed.
Date published: 2022-10-09
Rated 5 out of 5 by from Easy Breezy Using TurboTax makes filing convenient and simple.
Date published: 2022-10-09
Rated 5 out of 5 by from Fabulous Step by step process is easy and instills confidence
Date published: 2022-10-09
Rated 1 out of 5 by from Turbo Tax Version Hard to Find It was difficult to find the correct version to use. I even used the online chat feature with 3 different people and actually completing my taxes using the wrong version before finding the correct version then having to redo my taxes all over again in the correct version and again on the other version I used the first time.
Date published: 2022-10-09
Rated 3 out of 5 by from There is too much crap in the system. Turbo Tax takes me down every rathole in the tax code. If it is not relevant to me, it should not take me twenty five minutes to escape some obscure tax credit query. Why do you find it necessary to direct this review. Let me tell you instead of select your programmed message. My wife died last year...there is no pre-select for that! BTY - I never did get my tax refund from 2020!
Date published: 2022-10-09
Rated 5 out of 5 by from An Excellent Product with a few Annoying flaws Great product that guides you through every step possible on Federal and State Returns. Annoying issues are mainly 2: entries for numbers sometimes require clicking in the entry box (rather than by default) and any time you need to back step through an entry process it "forgets" SOME of your prior entries. Just stay on your toes. Fortunately the final return check will find these incomplete fields.
Date published: 2022-10-09
Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 5866
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax are the Experts in Online Filing of Tax As usual, the program was very thorough. I never have any doubts when using this service and its accuracy in the application of tax law. Your accountants and programmers understand each other very well. My only criticism is the same as it is every year. Please, just tell me what it costs. LOL lOL LOL I spent 45 minutes trying to find the answer to that question. We are always going to come back because you are the best so why do we have to go through this guessing every single year. LOL
Date published: 2022-10-09
Rated 4 out of 5 by from Program Makes False Assumption About Tax Paid with If the taxpayer already filed an extension but did not pay any estimated taxes, both the state and federal programs ASSUME that the full tax payment was made when the extension was filed and hence show zero tax due at filing. Please correct this.
Date published: 2022-10-09
Rated 2 out of 5 by from Not enough support for crypto Absolutely horrible experience this year. Had to file late, probably filed wrong. Had over 6000 trades in crypto and Turbo tax has a limit of a pathetic 4000. Support could not or would not help. Had to file an extension and then just finally make the changes I thought might help and just filed.
Date published: 2022-10-09
Rated 5 out of 5 by from Easy Breezy Using TurboTax makes filing convenient and simple.
Date published: 2022-10-09
Rated 5 out of 5 by from Fabulous Step by step process is easy and instills confidence
Date published: 2022-10-09
Rated 1 out of 5 by from Turbo Tax Version Hard to Find It was difficult to find the correct version to use. I even used the online chat feature with 3 different people and actually completing my taxes using the wrong version before finding the correct version then having to redo my taxes all over again in the correct version and again on the other version I used the first time.
Date published: 2022-10-09
Rated 3 out of 5 by from There is too much crap in the system. Turbo Tax takes me down every rathole in the tax code. If it is not relevant to me, it should not take me twenty five minutes to escape some obscure tax credit query. Why do you find it necessary to direct this review. Let me tell you instead of select your programmed message. My wife died last year...there is no pre-select for that! BTY - I never did get my tax refund from 2020!
Date published: 2022-10-09
Rated 5 out of 5 by from An Excellent Product with a few Annoying flaws Great product that guides you through every step possible on Federal and State Returns. Annoying issues are mainly 2: entries for numbers sometimes require clicking in the entry box (rather than by default) and any time you need to back step through an entry process it "forgets" SOME of your prior entries. Just stay on your toes. Fortunately the final return check will find these incomplete fields.
Date published: 2022-10-09
Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 5866