TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Not happy I was expecting a refund and the IRS just sent me a notice that my return was incorrect and that I owe money.
Date published: 2022-04-19
Rated 3 out of 5 by from Too expensive It is quick and easy but too expensive. Especially when I have to pay.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was terrible this year. Very difficult My data from last year would not transfer. I had to reenter everything. Chat was not helpful and did not solve issue. It took a long time.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy peasy! It is so simple. Everything is explained and they walk you through the whole process.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax has been a friend for a long time. Not sure what is going to happen, but I thought that the filing was completed in time on 4/18, only to find that when I checked this morning 4/19, to find that it had not, I kept receiving we need to check, then re-enter credit card information, now looks as though it has now been filed
Date published: 2022-04-19
Rated 1 out of 5 by from Not willing to help We have used TurboTax for literally years. And we have never needed assistance until now and when we asked they were not accommodating at all. We noticed our 2020 wasn’t filed last year and no one wants to help us even though we paid for the extra service.
Date published: 2022-04-19
Rated 4 out of 5 by from Super helpful but don't forget the IP Pin! I've use Turbo Tax for years now, and have been able to file my taxes quite quickly and easily. Good prompts for entering information, good resources for answering questions I might have, and over the years the evolution of importing information directly into Turbo Tax is very helpful. My only complaint is that Turbo Tax does not direct the user to the entry point for the IP Pin and I've had my return rejected because of this. I've had a hard time even finding the entry point for this information - but it is there! Do a search for "ip pin" and then you'll have an option to "jump to" entry. It's doable - you just have to know where to look and how to navigate. All in all, I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome system Turbotax was very easy to follow. I appreciate the step instruction very user friendly.
Date published: 2022-04-19
Rated 5 out of 5 by from Very Easy Had to wait for form don't know why? It final show up
Date published: 2022-04-19
Rated 2 out of 5 by from CD/ Download I purchased my CD online, I was unable to install it when it arrived, After several calls to turbotax and microsoft, I found out turbotax is having problems with purchased products, and I was encouraged to just use the online software, after I have already paid for software, i have no desire to pay per return online. I recieved several downlaods from turbotax to attempt to reinstall product. I ended up paying someone to clean my computer to remove the corrupted files from the faulty turbotax install.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 587
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not happy I was expecting a refund and the IRS just sent me a notice that my return was incorrect and that I owe money.
Date published: 2022-04-19
Rated 3 out of 5 by from Too expensive It is quick and easy but too expensive. Especially when I have to pay.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax was terrible this year. Very difficult My data from last year would not transfer. I had to reenter everything. Chat was not helpful and did not solve issue. It took a long time.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy peasy! It is so simple. Everything is explained and they walk you through the whole process.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax has been a friend for a long time. Not sure what is going to happen, but I thought that the filing was completed in time on 4/18, only to find that when I checked this morning 4/19, to find that it had not, I kept receiving we need to check, then re-enter credit card information, now looks as though it has now been filed
Date published: 2022-04-19
Rated 1 out of 5 by from Not willing to help We have used TurboTax for literally years. And we have never needed assistance until now and when we asked they were not accommodating at all. We noticed our 2020 wasn’t filed last year and no one wants to help us even though we paid for the extra service.
Date published: 2022-04-19
Rated 4 out of 5 by from Super helpful but don't forget the IP Pin! I've use Turbo Tax for years now, and have been able to file my taxes quite quickly and easily. Good prompts for entering information, good resources for answering questions I might have, and over the years the evolution of importing information directly into Turbo Tax is very helpful. My only complaint is that Turbo Tax does not direct the user to the entry point for the IP Pin and I've had my return rejected because of this. I've had a hard time even finding the entry point for this information - but it is there! Do a search for "ip pin" and then you'll have an option to "jump to" entry. It's doable - you just have to know where to look and how to navigate. All in all, I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome system Turbotax was very easy to follow. I appreciate the step instruction very user friendly.
Date published: 2022-04-19
Rated 5 out of 5 by from Very Easy Had to wait for form don't know why? It final show up
Date published: 2022-04-19
Rated 2 out of 5 by from CD/ Download I purchased my CD online, I was unable to install it when it arrived, After several calls to turbotax and microsoft, I found out turbotax is having problems with purchased products, and I was encouraged to just use the online software, after I have already paid for software, i have no desire to pay per return online. I recieved several downlaods from turbotax to attempt to reinstall product. I ended up paying someone to clean my computer to remove the corrupted files from the faulty turbotax install.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 587