TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Not friendly I had to pay more this year while I made less than last year
Date published: 2022-05-05
Rated 5 out of 5 by from Was helpful Help me with all I asked was always there to answer questions
Date published: 2022-05-05
Rated 1 out of 5 by from Extremely Overpriced and Inconsistent I got jumped around from expert to expert, had to waste time filing an extension and really didn't feel like I got any level of personal service. No tips to save on taxes or make sure things were categorized correctly. They did what I could have done.
Date published: 2022-05-05
Rated 5 out of 5 by from Dawn from Turbo Tax was great Great job and fully satisfied with the service and the refund.
Date published: 2022-05-05
Rated 1 out of 5 by from Too expensive; false free claims on ads expensive filing software!! Charged me almost 25% of my entire return amount
Date published: 2022-05-05
Rated 2 out of 5 by from Communication needs to improve I began my expert-assisted tax process in March and my expert was unable to finish by the 4/18 deadline. At that point, my account was closed, I had to file an extension, and wait a week to speak to a Turbo Tax professional. I was not aware my account would be closed and there needs to be better communication about what will happen when your tax expert cannot complete your return in time. I had to be placed with another expert given my expert was no longer available after 4/18.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome! I have great experience with Turbo Tax. Software is easy to upload and complete information. It is easy to communicate with tax expert.
Date published: 2022-05-05
Rated 4 out of 5 by from TurboTax is confusing but helpful TuboTax is a helpful tool especially for me who is extremely confused. It is easy to do but it is expensive.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome service Quick and easy helping you along the way until the end!
Date published: 2022-05-05
Rated 5 out of 5 by from Sydney is very helpful Sydney was very attentive and responsive to all my questions
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 5846
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not friendly I had to pay more this year while I made less than last year
Date published: 2022-05-05
Rated 5 out of 5 by from Was helpful Help me with all I asked was always there to answer questions
Date published: 2022-05-05
Rated 1 out of 5 by from Extremely Overpriced and Inconsistent I got jumped around from expert to expert, had to waste time filing an extension and really didn't feel like I got any level of personal service. No tips to save on taxes or make sure things were categorized correctly. They did what I could have done.
Date published: 2022-05-05
Rated 5 out of 5 by from Dawn from Turbo Tax was great Great job and fully satisfied with the service and the refund.
Date published: 2022-05-05
Rated 1 out of 5 by from Too expensive; false free claims on ads expensive filing software!! Charged me almost 25% of my entire return amount
Date published: 2022-05-05
Rated 2 out of 5 by from Communication needs to improve I began my expert-assisted tax process in March and my expert was unable to finish by the 4/18 deadline. At that point, my account was closed, I had to file an extension, and wait a week to speak to a Turbo Tax professional. I was not aware my account would be closed and there needs to be better communication about what will happen when your tax expert cannot complete your return in time. I had to be placed with another expert given my expert was no longer available after 4/18.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome! I have great experience with Turbo Tax. Software is easy to upload and complete information. It is easy to communicate with tax expert.
Date published: 2022-05-05
Rated 4 out of 5 by from TurboTax is confusing but helpful TuboTax is a helpful tool especially for me who is extremely confused. It is easy to do but it is expensive.
Date published: 2022-05-05
Rated 5 out of 5 by from Awesome service Quick and easy helping you along the way until the end!
Date published: 2022-05-05
Rated 5 out of 5 by from Sydney is very helpful Sydney was very attentive and responsive to all my questions
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 5846