TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It was great! I had someone call me & walk me through the whole process.
Date published: 2022-03-02
Rated 3 out of 5 by from OK, but some issues this year Turbo Tax seemed to change this year and was somewhat frustrating. For one thing, when I clicked to look at last year's return, Turbo Tax said 'it does not appear you filed with Turbo Tax last year', which is not true. Also, it kept asking me for a schedule 8812 - which is odd since I do not have children, and I never stated that I had children. I finally had to enter '0' to get this frustrating error resolved. All in all, it was not as smooth or helpful as in years past. That said, I did manage to get through the process without too much frustration or anguish.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax Live Full Service is Exceptional!!! I had such a great experience using the Live Agent feature with TurboTax. I used to just use the self-serve mode and it was hours of stress. This year I wanted to have a live agent assist me as it was my first time doing self-employed. The service and communication I received was exceptional and above and beyond my needs and expectations. I will be using TurboTax Live every year now, because it saves me so much time and someone friendly is there to help and double check anything that I might have wondered about. I feel confident I received all tax breaks owed to me. Having the live agent really made this easy for me and I really appreciate that since I have two young children who love to distract me! Thank you Turbo Tax and thank you Mark, my live agent, for the exceptional service!!!
Date published: 2022-03-02
Rated 5 out of 5 by from EXCELLENT SERVICE FORM TURBO TAX YET AGAIN! The whole experience felt quick and painless. My tax helper Vericia was kinda and very quick to respond to all my messages.
Date published: 2022-03-02
Rated 5 out of 5 by from Awesome Experience Had a complex tax process this year, and TurboTax expert connected me with an expert how was able to address the my questions and file my taxes easily.
Date published: 2022-03-02
Rated 5 out of 5 by from Takes the Stress from Fax Season Being able to have an agent who is familiar and well aware of the ins and outs of taxes and the terminology that would’ve left me in radio silence inside my own brain takes the load off as I can trust in them to handle it while I continue my hectic life
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is more through than a previous service. Great tips on every topic. Easy to follow! 8 characters later.
Date published: 2022-03-02
Rated 5 out of 5 by from Nice and easy Turbo tax makes in simple to get an easy tax return done.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax makes it easy I have multiple tax returns to file for family members and also business taxes to do. I have found this the easiest way to complete these tasks. Thank you.
Date published: 2022-03-02
Rated 5 out of 5 by from I love Turbo Tax! Simone was amazing! Great refund and very responsive!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5845
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It was great! I had someone call me & walk me through the whole process.
Date published: 2022-03-02
Rated 3 out of 5 by from OK, but some issues this year Turbo Tax seemed to change this year and was somewhat frustrating. For one thing, when I clicked to look at last year's return, Turbo Tax said 'it does not appear you filed with Turbo Tax last year', which is not true. Also, it kept asking me for a schedule 8812 - which is odd since I do not have children, and I never stated that I had children. I finally had to enter '0' to get this frustrating error resolved. All in all, it was not as smooth or helpful as in years past. That said, I did manage to get through the process without too much frustration or anguish.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax Live Full Service is Exceptional!!! I had such a great experience using the Live Agent feature with TurboTax. I used to just use the self-serve mode and it was hours of stress. This year I wanted to have a live agent assist me as it was my first time doing self-employed. The service and communication I received was exceptional and above and beyond my needs and expectations. I will be using TurboTax Live every year now, because it saves me so much time and someone friendly is there to help and double check anything that I might have wondered about. I feel confident I received all tax breaks owed to me. Having the live agent really made this easy for me and I really appreciate that since I have two young children who love to distract me! Thank you Turbo Tax and thank you Mark, my live agent, for the exceptional service!!!
Date published: 2022-03-02
Rated 5 out of 5 by from EXCELLENT SERVICE FORM TURBO TAX YET AGAIN! The whole experience felt quick and painless. My tax helper Vericia was kinda and very quick to respond to all my messages.
Date published: 2022-03-02
Rated 5 out of 5 by from Awesome Experience Had a complex tax process this year, and TurboTax expert connected me with an expert how was able to address the my questions and file my taxes easily.
Date published: 2022-03-02
Rated 5 out of 5 by from Takes the Stress from Fax Season Being able to have an agent who is familiar and well aware of the ins and outs of taxes and the terminology that would’ve left me in radio silence inside my own brain takes the load off as I can trust in them to handle it while I continue my hectic life
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is more through than a previous service. Great tips on every topic. Easy to follow! 8 characters later.
Date published: 2022-03-02
Rated 5 out of 5 by from Nice and easy Turbo tax makes in simple to get an easy tax return done.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax makes it easy I have multiple tax returns to file for family members and also business taxes to do. I have found this the easiest way to complete these tasks. Thank you.
Date published: 2022-03-02
Rated 5 out of 5 by from I love Turbo Tax! Simone was amazing! Great refund and very responsive!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5845