TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from It could use some improvement It isn't terribly bad to navigate through, but it could be better. I had a hard time getting back to 'Forms' to update information. It seems like it has changed.
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax Limitations I find TurboTax to be unnecessarily repetitive and tedious. To get to a hypothetical part C, you have to run through all of parts A and B again to get there. Or if you take a break and restart, you have to run through a bunch of things you already filled out. Constantly this happens. Also if there are any issues submitting your return (like I had last year and this year - no fault of TurboTax), you are not dealing with a human being who can help you get through. You're given clues, but you're mainly on your own.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software! Made doing my Taxes easy - stepped me through al the questions and checked errors for me at the end.
Date published: 2021-05-17
Rated 3 out of 5 by from Awesome as long as you agree to add ons I really don’t appreciate how difficult it is to finalize if one doesn’t agree to add ons. I’ve already paid you!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Simple and Easy! The system walks you thru the process step by step. It is self explanatory.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax makes it easy Easy to understand plus helpful information did not talk with anyone although it was available
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
Rated 5 out of 5 by from What a relief! To know that I count on a secure way to calculate, prepare, receive advice, and trasmit my forms w/o having to move from home!
Date published: 2021-05-17
Rated 5 out of 5 by from Very user friendly. I did use an expert (his name was Bob) and he was very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Navigation Great format and easy to understand. Questions and reviews were well defined.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 585
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from It could use some improvement It isn't terribly bad to navigate through, but it could be better. I had a hard time getting back to 'Forms' to update information. It seems like it has changed.
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax Limitations I find TurboTax to be unnecessarily repetitive and tedious. To get to a hypothetical part C, you have to run through all of parts A and B again to get there. Or if you take a break and restart, you have to run through a bunch of things you already filled out. Constantly this happens. Also if there are any issues submitting your return (like I had last year and this year - no fault of TurboTax), you are not dealing with a human being who can help you get through. You're given clues, but you're mainly on your own.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software! Made doing my Taxes easy - stepped me through al the questions and checked errors for me at the end.
Date published: 2021-05-17
Rated 3 out of 5 by from Awesome as long as you agree to add ons I really don’t appreciate how difficult it is to finalize if one doesn’t agree to add ons. I’ve already paid you!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Simple and Easy! The system walks you thru the process step by step. It is self explanatory.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax makes it easy Easy to understand plus helpful information did not talk with anyone although it was available
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
Rated 5 out of 5 by from What a relief! To know that I count on a secure way to calculate, prepare, receive advice, and trasmit my forms w/o having to move from home!
Date published: 2021-05-17
Rated 5 out of 5 by from Very user friendly. I did use an expert (his name was Bob) and he was very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Navigation Great format and easy to understand. Questions and reviews were well defined.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 585