TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from I'm frustrated with TurboTax TurboTax is starting to become more and more difficult to use. It's has been slowly diverting from its one and done simple programming from years past. Now TurboTax brings up forms that have nothing to do with your filing. It also now gives you misleading information. My wife and I for the first time were filing jointly. At the end of the filing my wife couldn't find her Federal Pin number. TurboTax software told me, "Just make up a pin number and the Federal government will except it!" I call TurboTax 800# because this didn't sound right to me. The representative gave me the same recommendation as software. Since my wife misplaced her Federal ID Pin# we made up a random new pin as TurboTax and the TurboTax phone representative recommended. Guess what? I think you already guessed it. The Federal government Rejected it! Go Figure!
Date published: 2022-04-20
Rated 5 out of 5 by from Live CPA Tax Expert Awesome Excellent assistance. Very helpful for now and for the future.
Date published: 2022-04-20
Rated 1 out of 5 by from Unsure what I paid for I flied my return with TurboTax. Less than 24 hours after filing, I was notified that my federal (and subsequent state taxes) were rejected because I was missing information from a 1095-A marketplace insurance form. To pay for a tax service, I would expect this missing information to be caught PRIOR to filing.
Date published: 2022-04-20
Rated 3 out of 5 by from Process was great, chat with Nathan, Horrifying!!! I made mistake of not reviewing all numbers before filing and both state and fed was rejected. I was then asked to pay my federal and state again as I was given option to pay then, I did that, it was immediately taken out, and after fixing the issue, I was asked to pay again. As that was happening, I decided to get some expert help from Nathan. Right off the bat he was sending me a discount code to pay for filing fee. He did not even take the time to see what the other chats indicated, and then mocked me for typos. It was the worse experience I have ever had with Turbotax and I am disgusted with the way he disregarded my issue and made it about him. I hope NO ONE has to deal with Nathan as his "Expertise" in taxes is a disappointment.
Date published: 2022-04-20
Rated 5 out of 5 by from Love Turbo Tax!!! Simple and easy to use! Able to get answers to questions via quicklinks to IRS.gov. useful info!
Date published: 2022-04-20
Rated 3 out of 5 by from Even with TurboTax, the US tax process is pathetic TurboTax is adequate for simple taxes, but if you own a business, have rental property, or sell any stocks from granted shares - HIRE AN ACCOUNTANT! Completing business and rental property section was PAINFUL. And our brokerage did not import the necessary information for us to properly document our stock sales. And we are unsure if our taxes are correct.
Date published: 2022-04-20
Rated 2 out of 5 by from Turbo Tax My experience this year was poor. I'm a long time user but this year has been the worst experience. I'm not sure I'll use Turbo Tax next year.
Date published: 2022-04-20
Rated 4 out of 5 by from TurboTax I enjoy filing my' taxes through TurboTax. But, there should be more options in answering particular questions. And, ask some questions to find out if the filer has a particular form that's not listed.
Date published: 2022-04-20
Rated 5 out of 5 by from Yes indeed Turbo Tax is AWESOME!!!!! I was really nervous this year for many reasons. But the biggest of all was, my tax lady that I have known for over 20+ years passed away a few weeks ago and I was totally lost. Not only because she did my taxes but she was my friend. So not sure what to do with my situation I turned to Turbo Tax. Yayyy that I did it was simple and easy step by step. Yes I was still nervous for so many changes in my life but ,Turbo Tax made it a whole lot easier. Thanks so much.
Date published: 2022-04-20
Rated 1 out of 5 by from i wish i could give 0 stars Turbo tax automatically upgraded me to "Deluxe mode" and can't cancel out of it. I refused the upgrade option the entire filing process, but towards the end it gave me no option but to upgrade and ended up paying 126 dollars instead of 40 or 50
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 585
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I'm frustrated with TurboTax TurboTax is starting to become more and more difficult to use. It's has been slowly diverting from its one and done simple programming from years past. Now TurboTax brings up forms that have nothing to do with your filing. It also now gives you misleading information. My wife and I for the first time were filing jointly. At the end of the filing my wife couldn't find her Federal Pin number. TurboTax software told me, "Just make up a pin number and the Federal government will except it!" I call TurboTax 800# because this didn't sound right to me. The representative gave me the same recommendation as software. Since my wife misplaced her Federal ID Pin# we made up a random new pin as TurboTax and the TurboTax phone representative recommended. Guess what? I think you already guessed it. The Federal government Rejected it! Go Figure!
Date published: 2022-04-20
Rated 5 out of 5 by from Live CPA Tax Expert Awesome Excellent assistance. Very helpful for now and for the future.
Date published: 2022-04-20
Rated 1 out of 5 by from Unsure what I paid for I flied my return with TurboTax. Less than 24 hours after filing, I was notified that my federal (and subsequent state taxes) were rejected because I was missing information from a 1095-A marketplace insurance form. To pay for a tax service, I would expect this missing information to be caught PRIOR to filing.
Date published: 2022-04-20
Rated 3 out of 5 by from Process was great, chat with Nathan, Horrifying!!! I made mistake of not reviewing all numbers before filing and both state and fed was rejected. I was then asked to pay my federal and state again as I was given option to pay then, I did that, it was immediately taken out, and after fixing the issue, I was asked to pay again. As that was happening, I decided to get some expert help from Nathan. Right off the bat he was sending me a discount code to pay for filing fee. He did not even take the time to see what the other chats indicated, and then mocked me for typos. It was the worse experience I have ever had with Turbotax and I am disgusted with the way he disregarded my issue and made it about him. I hope NO ONE has to deal with Nathan as his "Expertise" in taxes is a disappointment.
Date published: 2022-04-20
Rated 5 out of 5 by from Love Turbo Tax!!! Simple and easy to use! Able to get answers to questions via quicklinks to IRS.gov. useful info!
Date published: 2022-04-20
Rated 3 out of 5 by from Even with TurboTax, the US tax process is pathetic TurboTax is adequate for simple taxes, but if you own a business, have rental property, or sell any stocks from granted shares - HIRE AN ACCOUNTANT! Completing business and rental property section was PAINFUL. And our brokerage did not import the necessary information for us to properly document our stock sales. And we are unsure if our taxes are correct.
Date published: 2022-04-20
Rated 2 out of 5 by from Turbo Tax My experience this year was poor. I'm a long time user but this year has been the worst experience. I'm not sure I'll use Turbo Tax next year.
Date published: 2022-04-20
Rated 4 out of 5 by from TurboTax I enjoy filing my' taxes through TurboTax. But, there should be more options in answering particular questions. And, ask some questions to find out if the filer has a particular form that's not listed.
Date published: 2022-04-20
Rated 5 out of 5 by from Yes indeed Turbo Tax is AWESOME!!!!! I was really nervous this year for many reasons. But the biggest of all was, my tax lady that I have known for over 20+ years passed away a few weeks ago and I was totally lost. Not only because she did my taxes but she was my friend. So not sure what to do with my situation I turned to Turbo Tax. Yayyy that I did it was simple and easy step by step. Yes I was still nervous for so many changes in my life but ,Turbo Tax made it a whole lot easier. Thanks so much.
Date published: 2022-04-20
Rated 1 out of 5 by from i wish i could give 0 stars Turbo tax automatically upgraded me to "Deluxe mode" and can't cancel out of it. I refused the upgrade option the entire filing process, but towards the end it gave me no option but to upgrade and ended up paying 126 dollars instead of 40 or 50
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 585