TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Satisfied Makes filing taxes easy and it helped with the fact that we had two states to file taxes in.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax Make Filing your Taxes Easy Turbo Tax is very thorough, asks all the right questions for you get your biggest refund. As long as your have all of your documents together, TurboTax walks you through the whole tax process from beginning to end. Easy to follow instructions, and also asks questions if they feel something isn’t right with your answers. Would recommend to anyone for making filling your taxes easy and convenient.
Date published: 2021-03-20
Rated 1 out of 5 by from Incomplete, disappointing, poor online support Encountered a problem with electronic filing. I used the summary option for entering data from a 1099B. The software told me that I would be required to attach the 1099 that contained the information, and I would be prompted to include that when I e-filed the form. At no time was I prompted for that, nor was there any apparent way to add attachments, except f or the 8453. I proceeded to consult both the Help tool with the program and the Intuit web site. There was mention of the problem from other customers, but no solution. There was no apparent response from Intuit directly, except some vague references to the attachment feature not being supported. Not wishing to spend additional time on the matter, I proceeded with the paper mail option. Over the years I have had other issues as well with TurboTax Business. Most typically issues after reviewing and and then going back to certain steps. Mysterious "errors" that were not flagged on the original review forward will appear. One tax season TurboTax calculated zero tax when in fact tax was due. Trying to obtain TurboTax support out of tax season was not possible. Overall I find the software has bugs, such as described. The embedded tax help information it supplies is not terribly detailed. And this year, ran into an inability to file electronically, one of the prime motivations for using the product.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is exceptional! TurboTax is a very user friendly tool! Experience was great. It walked me thru eveything like someone was holding my hand.
Date published: 2021-03-20
Rated 5 out of 5 by from turbo tax lowered my stress level I really love the turbo app I was really worried about this year's tax because of the pandemic and all the changes that happened this year. Turbo tax put me and my mind at ease, everything was simple and easy to understand, and when I wasn't sure I could click on a button and get my answer. thank you so much TURBO TAX
Date published: 2021-03-20
Rated 5 out of 5 by from Quick Response to my NC state return problem Had problem efiling my NC state return which I wanted to do after efiling my federal return. Turbo Tax was quick to respond with a fix/update. I continue to be a strong supporter of Turbo Tax. Thanks!!
Date published: 2021-03-20
Rated 5 out of 5 by from Turbotax expert excellent! My expert Jolyn was so helpful and knowledgeable! I felt really safe moving from a private accountant to Turbotax due to her expertise.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes!!! It was very quick and easy to file your tax returns. I would recommend Turbo Tax to anybody.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is amazing! We had an easy time filing our taxes. I appreciate having all our information saved and forwarded from last year. It made the process faster and we finished our taxes in a reasonable amount of time. We have used Turbo Tax for 7 years now.
Date published: 2021-03-20
Rated 5 out of 5 by from Pretty Good except why we paying tax on this ? It does not makes sense filing for taxes while being taxed.. That is wrong... This should be the only exception I don't agreed on.. Paying tax for doing your own taxes and filing it..
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5836
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Satisfied Makes filing taxes easy and it helped with the fact that we had two states to file taxes in.
Date published: 2021-03-20
Rated 4 out of 5 by from Turbo Tax Make Filing your Taxes Easy Turbo Tax is very thorough, asks all the right questions for you get your biggest refund. As long as your have all of your documents together, TurboTax walks you through the whole tax process from beginning to end. Easy to follow instructions, and also asks questions if they feel something isn’t right with your answers. Would recommend to anyone for making filling your taxes easy and convenient.
Date published: 2021-03-20
Rated 1 out of 5 by from Incomplete, disappointing, poor online support Encountered a problem with electronic filing. I used the summary option for entering data from a 1099B. The software told me that I would be required to attach the 1099 that contained the information, and I would be prompted to include that when I e-filed the form. At no time was I prompted for that, nor was there any apparent way to add attachments, except f or the 8453. I proceeded to consult both the Help tool with the program and the Intuit web site. There was mention of the problem from other customers, but no solution. There was no apparent response from Intuit directly, except some vague references to the attachment feature not being supported. Not wishing to spend additional time on the matter, I proceeded with the paper mail option. Over the years I have had other issues as well with TurboTax Business. Most typically issues after reviewing and and then going back to certain steps. Mysterious "errors" that were not flagged on the original review forward will appear. One tax season TurboTax calculated zero tax when in fact tax was due. Trying to obtain TurboTax support out of tax season was not possible. Overall I find the software has bugs, such as described. The embedded tax help information it supplies is not terribly detailed. And this year, ran into an inability to file electronically, one of the prime motivations for using the product.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is exceptional! TurboTax is a very user friendly tool! Experience was great. It walked me thru eveything like someone was holding my hand.
Date published: 2021-03-20
Rated 5 out of 5 by from turbo tax lowered my stress level I really love the turbo app I was really worried about this year's tax because of the pandemic and all the changes that happened this year. Turbo tax put me and my mind at ease, everything was simple and easy to understand, and when I wasn't sure I could click on a button and get my answer. thank you so much TURBO TAX
Date published: 2021-03-20
Rated 5 out of 5 by from Quick Response to my NC state return problem Had problem efiling my NC state return which I wanted to do after efiling my federal return. Turbo Tax was quick to respond with a fix/update. I continue to be a strong supporter of Turbo Tax. Thanks!!
Date published: 2021-03-20
Rated 5 out of 5 by from Turbotax expert excellent! My expert Jolyn was so helpful and knowledgeable! I felt really safe moving from a private accountant to Turbotax due to her expertise.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes!!! It was very quick and easy to file your tax returns. I would recommend Turbo Tax to anybody.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is amazing! We had an easy time filing our taxes. I appreciate having all our information saved and forwarded from last year. It made the process faster and we finished our taxes in a reasonable amount of time. We have used Turbo Tax for 7 years now.
Date published: 2021-03-20
Rated 5 out of 5 by from Pretty Good except why we paying tax on this ? It does not makes sense filing for taxes while being taxed.. That is wrong... This should be the only exception I don't agreed on.. Paying tax for doing your own taxes and filing it..
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5836