TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Christopher211 from
Stacey was absolutely amazing!
Stacey was incredibly patient and helped answer all of my questions. She's an exceptional agent and an invaluable asset to TurboTax. Because of Stacey's professional demeanor and positive attitude, I'll be filing with you guys again next year!
Date published: 2022-04-14
Rated 1 out of 5 by
dareupgang from
Turbo Tax overly complicated and isn't transparent
I was disappointed with the Turbo Tax for number of reasons filing my current taxes and and amending a prior tax return
Date published: 2022-04-14
Rated 4 out of 5 by
Tiguwang from
Turbo tax is awesome
First time filing with turbo tax and learned lot of things
Date published: 2022-04-14
Rated 4 out of 5 by
crodnizzle from
Lost a little ground this year
TT has had me, for years. Interface and CS has been getting better and better. This year, chat function took 30 min to get through, then the lady was lost or playing cards or something in the background. Taking 2-3 min to answer simple questions, mouse moving all over the place, then the chat disconnects. Took 30+min to reconnect. Also, the forms had me going in circles with manually entires. TT is great until you have an LLC / Rental, other non standard stuff. Not good this year.
Date published: 2022-04-14
Rated 5 out of 5 by
CFK2021 from
Turbo Tax Does It Again
I've used TurboTax for years and found it to be easy and accurate. Saves me time and money to file my returns
Date published: 2022-04-14
Rated 3 out of 5 by
DocumentationDone from
Room for improvement
You should announce cost of State filing before people start filing. The online version has functionality where you only work through the forms you need to based on a few simple questions the program asks for. The desktop version makes the user scroll though all the forms and choose which ones they need to complete, it can feel overwhelming. Upload function on all the forms sections would be great, that way users don't have to replicate data from the forms into TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by
tacoo from
Turbo Tax; thorough!
I really appreciate how thorough Turbo Tax was! Originally, thought I owed money and was pleasantly surprised when Turbo Tax checked under every rock and got me a very significant refund
Date published: 2022-04-14
Rated 3 out of 5 by
Drew967 from
TurboTax is meh
crazy amount of fees that just keep popping up, and then it seems like you get charged a lot more then expected from the start
Date published: 2022-04-14
Rated 5 out of 5 by
iszeb from
Turbo Tax Is Great!
4 years now I have used Turbo Tax. Each year it has been easier to navigate through the mess that is taxes. They really have made it easy. I will definitely continue to use them.
Date published: 2022-04-14
Rated 1 out of 5 by
Nope12345654321 from
Slow, unintuitive, and leaves you wondering
It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
All TurboTax® Offerings Reviews - Page 5822
Date published: 2022-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Christopher211 from
Stacey was absolutely amazing!
Stacey was incredibly patient and helped answer all of my questions. She's an exceptional agent and an invaluable asset to TurboTax. Because of Stacey's professional demeanor and positive attitude, I'll be filing with you guys again next year!
Date published: 2022-04-14
Rated 1 out of 5 by
dareupgang from
Turbo Tax overly complicated and isn't transparent
I was disappointed with the Turbo Tax for number of reasons filing my current taxes and and amending a prior tax return
Date published: 2022-04-14
Rated 4 out of 5 by
Tiguwang from
Turbo tax is awesome
First time filing with turbo tax and learned lot of things
Date published: 2022-04-14
Rated 4 out of 5 by
crodnizzle from
Lost a little ground this year
TT has had me, for years. Interface and CS has been getting better and better. This year, chat function took 30 min to get through, then the lady was lost or playing cards or something in the background. Taking 2-3 min to answer simple questions, mouse moving all over the place, then the chat disconnects. Took 30+min to reconnect. Also, the forms had me going in circles with manually entires. TT is great until you have an LLC / Rental, other non standard stuff. Not good this year.
Date published: 2022-04-14
Rated 5 out of 5 by
CFK2021 from
Turbo Tax Does It Again
I've used TurboTax for years and found it to be easy and accurate. Saves me time and money to file my returns
Date published: 2022-04-14
Rated 3 out of 5 by
DocumentationDone from
Room for improvement
You should announce cost of State filing before people start filing. The online version has functionality where you only work through the forms you need to based on a few simple questions the program asks for. The desktop version makes the user scroll though all the forms and choose which ones they need to complete, it can feel overwhelming. Upload function on all the forms sections would be great, that way users don't have to replicate data from the forms into TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by
tacoo from
Turbo Tax; thorough!
I really appreciate how thorough Turbo Tax was! Originally, thought I owed money and was pleasantly surprised when Turbo Tax checked under every rock and got me a very significant refund
Date published: 2022-04-14
Rated 3 out of 5 by
Drew967 from
TurboTax is meh
crazy amount of fees that just keep popping up, and then it seems like you get charged a lot more then expected from the start
Date published: 2022-04-14
Rated 5 out of 5 by
iszeb from
Turbo Tax Is Great!
4 years now I have used Turbo Tax. Each year it has been easier to navigate through the mess that is taxes. They really have made it easy. I will definitely continue to use them.
Date published: 2022-04-14
Rated 1 out of 5 by
Nope12345654321 from
Slow, unintuitive, and leaves you wondering
It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
All TurboTax® Offerings Reviews - Page 5822
Date published: 2022-04-14