TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Stacey was absolutely amazing! Stacey was incredibly patient and helped answer all of my questions. She's an exceptional agent and an invaluable asset to TurboTax. Because of Stacey's professional demeanor and positive attitude, I'll be filing with you guys again next year!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax overly complicated and isn't transparent I was disappointed with the Turbo Tax for number of reasons filing my current taxes and and amending a prior tax return
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo tax is awesome First time filing with turbo tax and learned lot of things
Date published: 2022-04-14
Rated 4 out of 5 by from Lost a little ground this year TT has had me, for years. Interface and CS has been getting better and better. This year, chat function took 30 min to get through, then the lady was lost or playing cards or something in the background. Taking 2-3 min to answer simple questions, mouse moving all over the place, then the chat disconnects. Took 30+min to reconnect. Also, the forms had me going in circles with manually entires. TT is great until you have an LLC / Rental, other non standard stuff. Not good this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Does It Again I've used TurboTax for years and found it to be easy and accurate. Saves me time and money to file my returns
Date published: 2022-04-14
Rated 3 out of 5 by from Room for improvement You should announce cost of State filing before people start filing. The online version has functionality where you only work through the forms you need to based on a few simple questions the program asks for. The desktop version makes the user scroll though all the forms and choose which ones they need to complete, it can feel overwhelming. Upload function on all the forms sections would be great, that way users don't have to replicate data from the forms into TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax; thorough! I really appreciate how thorough Turbo Tax was! Originally, thought I owed money and was pleasantly surprised when Turbo Tax checked under every rock and got me a very significant refund
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax is meh crazy amount of fees that just keep popping up, and then it seems like you get charged a lot more then expected from the start
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Is Great! 4 years now I have used Turbo Tax. Each year it has been easier to navigate through the mess that is taxes. They really have made it easy. I will definitely continue to use them.
Date published: 2022-04-14
Rated 1 out of 5 by from Slow, unintuitive, and leaves you wondering It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 5822
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Stacey was absolutely amazing! Stacey was incredibly patient and helped answer all of my questions. She's an exceptional agent and an invaluable asset to TurboTax. Because of Stacey's professional demeanor and positive attitude, I'll be filing with you guys again next year!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax overly complicated and isn't transparent I was disappointed with the Turbo Tax for number of reasons filing my current taxes and and amending a prior tax return
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo tax is awesome First time filing with turbo tax and learned lot of things
Date published: 2022-04-14
Rated 4 out of 5 by from Lost a little ground this year TT has had me, for years. Interface and CS has been getting better and better. This year, chat function took 30 min to get through, then the lady was lost or playing cards or something in the background. Taking 2-3 min to answer simple questions, mouse moving all over the place, then the chat disconnects. Took 30+min to reconnect. Also, the forms had me going in circles with manually entires. TT is great until you have an LLC / Rental, other non standard stuff. Not good this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Does It Again I've used TurboTax for years and found it to be easy and accurate. Saves me time and money to file my returns
Date published: 2022-04-14
Rated 3 out of 5 by from Room for improvement You should announce cost of State filing before people start filing. The online version has functionality where you only work through the forms you need to based on a few simple questions the program asks for. The desktop version makes the user scroll though all the forms and choose which ones they need to complete, it can feel overwhelming. Upload function on all the forms sections would be great, that way users don't have to replicate data from the forms into TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax; thorough! I really appreciate how thorough Turbo Tax was! Originally, thought I owed money and was pleasantly surprised when Turbo Tax checked under every rock and got me a very significant refund
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax is meh crazy amount of fees that just keep popping up, and then it seems like you get charged a lot more then expected from the start
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax Is Great! 4 years now I have used Turbo Tax. Each year it has been easier to navigate through the mess that is taxes. They really have made it easy. I will definitely continue to use them.
Date published: 2022-04-14
Rated 1 out of 5 by from Slow, unintuitive, and leaves you wondering It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 5822