TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from turbo tax is awesome It was very easy to move through and very easy to understand.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is so very easy to use. I don't know how Turbo Tax could be improved. It knows who I am year to year and keeps relevant information. I love how it goes out and get my tax documents online and has them right there to use. I love the simple to follow step by step directions and user friendly questioning.
Date published: 2023-03-25
Rated 1 out of 5 by from Surprised by extra fee I filled out all of my info, same as the past several years. I do not know why I suddenly had a tax document that excluded me from being considered a "simple return" situation, but right at the very end, that info was sprung on me, with no explanation of what caused me to need the form that disqualified me - simply, "You need us to fill out this form." The site said I had to upgrade to TurboTax Deluxe for $59, which I was already not thrilled about, and then when I bit the bullet and paid, the bill came out to over $120. That was more than half of my net return. I'm left confused and frustrated, and TurboTax took $120 more of my money than I expected when I sat down to do my taxes.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent services Easy to follow but when there was a section that I didn't understand, I was able to talk with a tax advisor and they were able to help me. They took their time to make sure it was right and that I understood what the form was asking.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Simple easy n helpful...Was able to help get extra credits n more money..Quick n there was help if I needed during filing.Will be using again in years to come ..
Date published: 2023-03-25
Rated 5 out of 5 by from Always easy and helpful Makes things very easy. I always know that it will be a good experience. I always know it will be a good experience when I use Turbo Tax. However, I did get confused on Estimated Taxes where you said that it isn't very common. Most people I know use it and it made me have to question and investigate to make sure it was asking for what I thought it was asking for. Also, as a writer, I noticed that "can not" was used as opposed to "cannot".
Date published: 2023-03-25
Rated 4 out of 5 by from TurboTax makes it easy but pricey I love TT as I have been using it for many years however I think the cost is a bit procey even with codes.
Date published: 2023-03-25
Rated 5 out of 5 by from I liked using Turbo Tax Turbo Tax was very user friendly and walked you through the process very well.
Date published: 2023-03-25
Rated 5 out of 5 by from Good experience A lot of hard work went into this application. I appreciated it.
Date published: 2023-03-25
Rated 4 out of 5 by from I'm a big TurboTax fan, but this year... I have been using TurboTax for 20+ years, and I am a big fan! However, this year, we moved to a new state, and the process of determining and entering the allocation of income across those two "Partial Year" states was endlessly frustrating. I almost gave up and resorted to the "paper and pencil" method, but I eventually made it work. Intuit...for the benefit of all your customers who might move in a given year...you need to come up with a better way to guide the user through reporting their Partial Year information for each state, because right now, the process is severely lacking and does not instill confidence that the info was entered correctly.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5815
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is awesome It was very easy to move through and very easy to understand.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is so very easy to use. I don't know how Turbo Tax could be improved. It knows who I am year to year and keeps relevant information. I love how it goes out and get my tax documents online and has them right there to use. I love the simple to follow step by step directions and user friendly questioning.
Date published: 2023-03-25
Rated 1 out of 5 by from Surprised by extra fee I filled out all of my info, same as the past several years. I do not know why I suddenly had a tax document that excluded me from being considered a "simple return" situation, but right at the very end, that info was sprung on me, with no explanation of what caused me to need the form that disqualified me - simply, "You need us to fill out this form." The site said I had to upgrade to TurboTax Deluxe for $59, which I was already not thrilled about, and then when I bit the bullet and paid, the bill came out to over $120. That was more than half of my net return. I'm left confused and frustrated, and TurboTax took $120 more of my money than I expected when I sat down to do my taxes.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent services Easy to follow but when there was a section that I didn't understand, I was able to talk with a tax advisor and they were able to help me. They took their time to make sure it was right and that I understood what the form was asking.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Simple easy n helpful...Was able to help get extra credits n more money..Quick n there was help if I needed during filing.Will be using again in years to come ..
Date published: 2023-03-25
Rated 5 out of 5 by from Always easy and helpful Makes things very easy. I always know that it will be a good experience. I always know it will be a good experience when I use Turbo Tax. However, I did get confused on Estimated Taxes where you said that it isn't very common. Most people I know use it and it made me have to question and investigate to make sure it was asking for what I thought it was asking for. Also, as a writer, I noticed that "can not" was used as opposed to "cannot".
Date published: 2023-03-25
Rated 4 out of 5 by from TurboTax makes it easy but pricey I love TT as I have been using it for many years however I think the cost is a bit procey even with codes.
Date published: 2023-03-25
Rated 5 out of 5 by from I liked using Turbo Tax Turbo Tax was very user friendly and walked you through the process very well.
Date published: 2023-03-25
Rated 5 out of 5 by from Good experience A lot of hard work went into this application. I appreciated it.
Date published: 2023-03-25
Rated 4 out of 5 by from I'm a big TurboTax fan, but this year... I have been using TurboTax for 20+ years, and I am a big fan! However, this year, we moved to a new state, and the process of determining and entering the allocation of income across those two "Partial Year" states was endlessly frustrating. I almost gave up and resorted to the "paper and pencil" method, but I eventually made it work. Intuit...for the benefit of all your customers who might move in a given year...you need to come up with a better way to guide the user through reporting their Partial Year information for each state, because right now, the process is severely lacking and does not instill confidence that the info was entered correctly.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5815