TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Tax Experts are great and very knowledgeable Very knowledgeable and patient experts. I have used TurboTAx for the past 3 years,
Date published: 2023-03-25
Rated 5 out of 5 by from turbotax 2022 I had trouble with edward jones info. I had to download the info as pdf and upload it myself when given the opportunity. A lady at turbotax helped me but I lacked the stamina to complete my form under her direction..jbeekley
Date published: 2023-03-25
Rated 4 out of 5 by from First Time User Fairly easy process. Explanations and required corrections could use more information and a few tweaks. Overall, better than I could do myself, but left me with a few questions concerning what choices I made filling out the forms.
Date published: 2023-03-25
Rated 1 out of 5 by from Overcharged me $89 for a free return System did not allow me to use my Get TurboTax® Premier free Fidelity account
Date published: 2023-03-25
Rated 3 out of 5 by from Excessive Attempts to Upgrade Services The software is fine, but the excessive attempts to have me upgrade TurboTax services is very annoying.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to use But..... TurboTax is easy to use and I've used them for several years. However, I dislike that it prompts you numerous times about upgrades. Forewarning, the ability to take the fees out of your return requires a processing fee as well. Over all I do like the program but just watch the upgrades because it can add up quick.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome Turbo tax is not only convenient but extremely helpful and easy to use.
Date published: 2023-03-25
Rated 2 out of 5 by from Too many upgrade ads cause confusion I have used TurboTax for many many many years. This year and last year I found the product to be almost unusable because of the CONSTANT prompts to upgrade and add-on to YOUR product. Last year I almost lost tract of some prepayment of taxes because I lost the thread of what I was entering. Don't know if I will ever use this product again. And yes, I have used a more costly level of preparation ALREADY. Stop it already.
Date published: 2023-03-25
Rated 5 out of 5 by from SIMPLE AND EASY!!! IT ONLY TOOK ABOUT 45 MINUTES TO COMPLETE AND FINISH!!!!!
Date published: 2023-03-25
Rated 1 out of 5 by from Cumbersome, Slow, Glitchy & Riddled with Upsells TurboTax is so bloated. It's slow, they keep doing these stupid animations (that make it slower), inserting constant upsells (I got 3 of them in 12 minutes on TT today). Just such a painful process. The whole thing really needs to be blown up and rebuilt. For example, there are things it doesn't ask you that then flags issues you need to fix in a very convoluted process. Why doesn't it just ask those things upfront, like how you use a vehicle in your business. And others, it asks you, but doesn't put the info into the federal form, so it creates an error. Lastly, it doesn't enforce certain entry rules, like text length, creating errors (e.g. if your bank name is too long for direct debit payment of taxes). It could just enforce the 35 character limit when you enter it the first time to avoid the whole correction loop, but no. If it wasn't full of upsell ads and worthless animations that just frustrate, I would forgive the errors/glitches. Or, if it wasn't glitchy and full of issues, I'd forgive the speed and advertisements. But both, combined with stupid reasons to force you into higher tiers (why does a minor child w/ bank interest need to be on anything but the most basic filing level instead of $59 for Fed plus another $59 for state? That should be a free filing, or $39 all in at most).
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5806
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax Experts are great and very knowledgeable Very knowledgeable and patient experts. I have used TurboTAx for the past 3 years,
Date published: 2023-03-25
Rated 5 out of 5 by from turbotax 2022 I had trouble with edward jones info. I had to download the info as pdf and upload it myself when given the opportunity. A lady at turbotax helped me but I lacked the stamina to complete my form under her direction..jbeekley
Date published: 2023-03-25
Rated 4 out of 5 by from First Time User Fairly easy process. Explanations and required corrections could use more information and a few tweaks. Overall, better than I could do myself, but left me with a few questions concerning what choices I made filling out the forms.
Date published: 2023-03-25
Rated 1 out of 5 by from Overcharged me $89 for a free return System did not allow me to use my Get TurboTax® Premier free Fidelity account
Date published: 2023-03-25
Rated 3 out of 5 by from Excessive Attempts to Upgrade Services The software is fine, but the excessive attempts to have me upgrade TurboTax services is very annoying.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to use But..... TurboTax is easy to use and I've used them for several years. However, I dislike that it prompts you numerous times about upgrades. Forewarning, the ability to take the fees out of your return requires a processing fee as well. Over all I do like the program but just watch the upgrades because it can add up quick.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome Turbo tax is not only convenient but extremely helpful and easy to use.
Date published: 2023-03-25
Rated 2 out of 5 by from Too many upgrade ads cause confusion I have used TurboTax for many many many years. This year and last year I found the product to be almost unusable because of the CONSTANT prompts to upgrade and add-on to YOUR product. Last year I almost lost tract of some prepayment of taxes because I lost the thread of what I was entering. Don't know if I will ever use this product again. And yes, I have used a more costly level of preparation ALREADY. Stop it already.
Date published: 2023-03-25
Rated 5 out of 5 by from SIMPLE AND EASY!!! IT ONLY TOOK ABOUT 45 MINUTES TO COMPLETE AND FINISH!!!!!
Date published: 2023-03-25
Rated 1 out of 5 by from Cumbersome, Slow, Glitchy & Riddled with Upsells TurboTax is so bloated. It's slow, they keep doing these stupid animations (that make it slower), inserting constant upsells (I got 3 of them in 12 minutes on TT today). Just such a painful process. The whole thing really needs to be blown up and rebuilt. For example, there are things it doesn't ask you that then flags issues you need to fix in a very convoluted process. Why doesn't it just ask those things upfront, like how you use a vehicle in your business. And others, it asks you, but doesn't put the info into the federal form, so it creates an error. Lastly, it doesn't enforce certain entry rules, like text length, creating errors (e.g. if your bank name is too long for direct debit payment of taxes). It could just enforce the 35 character limit when you enter it the first time to avoid the whole correction loop, but no. If it wasn't full of upsell ads and worthless animations that just frustrate, I would forgive the errors/glitches. Or, if it wasn't glitchy and full of issues, I'd forgive the speed and advertisements. But both, combined with stupid reasons to force you into higher tiers (why does a minor child w/ bank interest need to be on anything but the most basic filing level instead of $59 for Fed plus another $59 for state? That should be a free filing, or $39 all in at most).
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5806