TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from Pretty Good I cant file for free because I have investment accounts, however the gains on those accounts are less than the cost to upgrade to the package to file them properly. I just use it because I trust it, but $90 seems high for entering just a few more pieces of data.
Date published: 2021-03-20
Rated 5 out of 5 by from The Way to Go This experience was very clear and precise. I am ecstatic about how well informed this site is ... will definitely recommend to everyone that's seeking great tax expertise.
Date published: 2021-03-20
Rated 5 out of 5 by from Live Help is Great Sherry was great help to me when filing my 2020 tax return.
Date published: 2021-03-20
Rated 4 out of 5 by from THE 1099-B WAS A PAIN IN THE NECK I WOULD LIKE TO ASK TURBO TAX TO LET US PUT NUMBERS DIRECTLY INTO THE FORMS. ALSO, THE 1099-B THAT WAS ELECTRONICALLY GATHERED DIRECTLY FROM THE SOURCE DID NOT HAVE SOME INFO THEN TT ASKED ME FOR THE INFO . . . UHHH, THE FORM DOESN'T HAVE IT! SORRY FOR THE ALLCAPS, I DIDN'T REALIZE.
Date published: 2021-03-20
Rated 5 out of 5 by from Awesome chat help! I was having some trouble entering forms this year. I was able to use the live chat and Tasha helped me clear up my issue right away! I always enjoy using turbo tax for simple, quick, taxes!
Date published: 2021-03-20
Rated 5 out of 5 by from VERY HELPFUL AND KIND I CALLED MULTIPLE TIMES WHILE FILLING OUT MY TAX FORMS. EVERYONE I TALKED TO HAD WONDERFUL CUSTOMER SERVICE THEY WERE VERY PATIENT WITH ME AND I WAS VERY COMFORTALBE TALKING TO THEM.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is awesome! I've used Turbo Tax for years. It is easy to use and I'm totally satisfied with the product.
Date published: 2021-03-20
Rated 3 out of 5 by from Turbo Tax Turbo Tax was as difficult this year as the previous year. Some of the questions are not easy to understand. I couldn't see all the numbers which made it difficult to know if I still needed to put numbers in or if Turbo Tax was going to do it for me. Most difficult was the State taxes in this regard. I just took a chance and fortunately the miscellaneous numbers had been uploaded when I got to the end. I had to make notes for next time so hopefully it will go smoother.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax One minor issue...I didn't withdraw any funds from my Vanguard Mutual Fund in 2020, but Turbo Tax ask what the cost basis was on a withdrawal. I called Vanguard to find out what was the issue and they contacted Turbo Tax who stated the issue was with Turbo Tax and not Vanguard software. Other than that, my experience using Turbo Tax was Excellent!
Date published: 2021-03-20
Rated 5 out of 5 by from Very easy to use Walked me through every step. Explanations were helpful.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5803
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Pretty Good I cant file for free because I have investment accounts, however the gains on those accounts are less than the cost to upgrade to the package to file them properly. I just use it because I trust it, but $90 seems high for entering just a few more pieces of data.
Date published: 2021-03-20
Rated 5 out of 5 by from The Way to Go This experience was very clear and precise. I am ecstatic about how well informed this site is ... will definitely recommend to everyone that's seeking great tax expertise.
Date published: 2021-03-20
Rated 5 out of 5 by from Live Help is Great Sherry was great help to me when filing my 2020 tax return.
Date published: 2021-03-20
Rated 4 out of 5 by from THE 1099-B WAS A PAIN IN THE NECK I WOULD LIKE TO ASK TURBO TAX TO LET US PUT NUMBERS DIRECTLY INTO THE FORMS. ALSO, THE 1099-B THAT WAS ELECTRONICALLY GATHERED DIRECTLY FROM THE SOURCE DID NOT HAVE SOME INFO THEN TT ASKED ME FOR THE INFO . . . UHHH, THE FORM DOESN'T HAVE IT! SORRY FOR THE ALLCAPS, I DIDN'T REALIZE.
Date published: 2021-03-20
Rated 5 out of 5 by from Awesome chat help! I was having some trouble entering forms this year. I was able to use the live chat and Tasha helped me clear up my issue right away! I always enjoy using turbo tax for simple, quick, taxes!
Date published: 2021-03-20
Rated 5 out of 5 by from VERY HELPFUL AND KIND I CALLED MULTIPLE TIMES WHILE FILLING OUT MY TAX FORMS. EVERYONE I TALKED TO HAD WONDERFUL CUSTOMER SERVICE THEY WERE VERY PATIENT WITH ME AND I WAS VERY COMFORTALBE TALKING TO THEM.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax is awesome! I've used Turbo Tax for years. It is easy to use and I'm totally satisfied with the product.
Date published: 2021-03-20
Rated 3 out of 5 by from Turbo Tax Turbo Tax was as difficult this year as the previous year. Some of the questions are not easy to understand. I couldn't see all the numbers which made it difficult to know if I still needed to put numbers in or if Turbo Tax was going to do it for me. Most difficult was the State taxes in this regard. I just took a chance and fortunately the miscellaneous numbers had been uploaded when I got to the end. I had to make notes for next time so hopefully it will go smoother.
Date published: 2021-03-20
Rated 5 out of 5 by from Turbo Tax One minor issue...I didn't withdraw any funds from my Vanguard Mutual Fund in 2020, but Turbo Tax ask what the cost basis was on a withdrawal. I called Vanguard to find out what was the issue and they contacted Turbo Tax who stated the issue was with Turbo Tax and not Vanguard software. Other than that, my experience using Turbo Tax was Excellent!
Date published: 2021-03-20
Rated 5 out of 5 by from Very easy to use Walked me through every step. Explanations were helpful.
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5803