TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Terrible They charged us an underpayment fee incorrectly and there was no way to take this fee off of the return without "upgrading to speak with a licensed representative". Sounds like extortion.
Date published: 2023-03-25
Rated 5 out of 5 by from Super easy Expert was amazing, very knowledgeable and incredibly friendly; made filing my taxes a great experience!
Date published: 2023-03-25
Rated 5 out of 5 by from Terrific Time-Saving TurboTax 8th year using TurboTax and continue to be a satisfied user (except for the frequent requests to upgrade my choice of service). The Q&A format is straightforward. The consistent format allows me to have all of the necessary paperwork organized and prepared in advance (assuming no unusual situations). A considerable time saver over preparing taxes the "old fashioned" way (that is, using pencil-and-paper).
Date published: 2023-03-25
Rated 5 out of 5 by from love TurboTax It was so easy to file this year. 95% of my documents were autoloaded. So easy
Date published: 2023-03-25
Rated 1 out of 5 by from PARTNER’S COST WAS $29 AND MINE WAS $118 The free version wasn’t even free and I owed $1 in federal. Gross.
Date published: 2023-03-25
Rated 5 out of 5 by from great customer service customer service was patient and helped me with my issues.
Date published: 2023-03-25
Rated 3 out of 5 by from Struggles with Ohio Form 37 Federal and Ohio returns are fine, but the tool should not even offer to file Form 37 (RITA - Regional Income Tax Agency), because it doesn't request any of the required information to fill it out, and when it is reviewing the results and asking you to put in the info, it doesn't even go in order by rows in each section, it jumps all over the place. It took me 15 minutes to figure out how to remove the form from my return.
Date published: 2023-03-25
Rated 4 out of 5 by from A good product Overall it's easy. This year, went down a couple of rabbit holes that wasted some time.
Date published: 2023-03-25
Rated 5 out of 5 by from turbotax luv it love the way turbotax helps you step by step in preparing your taxes
Date published: 2023-03-25
Rated 3 out of 5 by from Seems simple but can be confusing I have used Turbo Tax for years - for my family and myself. This year - it just seems more difficult. When the system identifies a "miss" or "mistake" in your return, it circles you back to fix things but it doesn't always show you how to fix it or where to fix it. Only says "let's fix this" and then you have to search for where and how to fix it, in the search bar. The system doesn't automatically take you there. One task told me I needed to enter "0" for vehicle usage in a 6 month period. Over and over again. I would type the "0" into the window on the screen but it wouldn't update. I eventually figured out that I needed to open up my expenses, find the vehicle, manually remove the information completely, and then proceed. It wasn't even accurate. I did use the vehicle during that 6 month period but the system wouldn't let me claim that I had so I just added the miles to the previous 6 month period. Doesn't make sense and I wasted a lot of valuable time trying to respond to the prompts to "fix" without direction. For over $200, I think I shouldn't have to pay for the right to ask a pro why the system is glitching.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5801
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible They charged us an underpayment fee incorrectly and there was no way to take this fee off of the return without "upgrading to speak with a licensed representative". Sounds like extortion.
Date published: 2023-03-25
Rated 5 out of 5 by from Super easy Expert was amazing, very knowledgeable and incredibly friendly; made filing my taxes a great experience!
Date published: 2023-03-25
Rated 5 out of 5 by from Terrific Time-Saving TurboTax 8th year using TurboTax and continue to be a satisfied user (except for the frequent requests to upgrade my choice of service). The Q&A format is straightforward. The consistent format allows me to have all of the necessary paperwork organized and prepared in advance (assuming no unusual situations). A considerable time saver over preparing taxes the "old fashioned" way (that is, using pencil-and-paper).
Date published: 2023-03-25
Rated 5 out of 5 by from love TurboTax It was so easy to file this year. 95% of my documents were autoloaded. So easy
Date published: 2023-03-25
Rated 1 out of 5 by from PARTNER’S COST WAS $29 AND MINE WAS $118 The free version wasn’t even free and I owed $1 in federal. Gross.
Date published: 2023-03-25
Rated 5 out of 5 by from great customer service customer service was patient and helped me with my issues.
Date published: 2023-03-25
Rated 3 out of 5 by from Struggles with Ohio Form 37 Federal and Ohio returns are fine, but the tool should not even offer to file Form 37 (RITA - Regional Income Tax Agency), because it doesn't request any of the required information to fill it out, and when it is reviewing the results and asking you to put in the info, it doesn't even go in order by rows in each section, it jumps all over the place. It took me 15 minutes to figure out how to remove the form from my return.
Date published: 2023-03-25
Rated 4 out of 5 by from A good product Overall it's easy. This year, went down a couple of rabbit holes that wasted some time.
Date published: 2023-03-25
Rated 5 out of 5 by from turbotax luv it love the way turbotax helps you step by step in preparing your taxes
Date published: 2023-03-25
Rated 3 out of 5 by from Seems simple but can be confusing I have used Turbo Tax for years - for my family and myself. This year - it just seems more difficult. When the system identifies a "miss" or "mistake" in your return, it circles you back to fix things but it doesn't always show you how to fix it or where to fix it. Only says "let's fix this" and then you have to search for where and how to fix it, in the search bar. The system doesn't automatically take you there. One task told me I needed to enter "0" for vehicle usage in a 6 month period. Over and over again. I would type the "0" into the window on the screen but it wouldn't update. I eventually figured out that I needed to open up my expenses, find the vehicle, manually remove the information completely, and then proceed. It wasn't even accurate. I did use the vehicle during that 6 month period but the system wouldn't let me claim that I had so I just added the miles to the previous 6 month period. Doesn't make sense and I wasted a lot of valuable time trying to respond to the prompts to "fix" without direction. For over $200, I think I shouldn't have to pay for the right to ask a pro why the system is glitching.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5801