TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Bc when I finished mine and sent it on it don't go My experience was completely shut bc I finished my return for it not to go through but to still be un finished and never sent in like they said if I get lucky get it y'all might keep a customer might loose one
Date published: 2023-05-16
Rated 5 out of 5 by from Good Good jod hfjf hfjdjcjdhfhfjdhdhdp hfjdggggudydfffvff
Date published: 2023-05-16
Rated 3 out of 5 by from Taxes It was ok glad I used them everyone should use turbo tax to do there taxes
Date published: 2023-05-16
Rated 5 out of 5 by from Buen servicio Eliz fue una excelente asesora y me absolvió mis dudas
Date published: 2023-05-16
Rated 5 out of 5 by from TURBOTAX IS AWESOME I have been using turbotax for years and I have been completely satisfied with the services when ever I need help they were right there to assist me Thanks Turbotax you guy are AWESOME
Date published: 2023-05-16
Rated 3 out of 5 by from refile 4 times I am going to have to refile for the fourth time because my form keeps getting rejected and I do not understand why.
Date published: 2023-05-16
Rated 5 out of 5 by from Great and easy to Use awesome and easy to use. Really great service and keeps track of everything years past.
Date published: 2023-05-16
Rated 1 out of 5 by from The worse ever service you will see It tells you that it is free but it costs lots more than an accountant. They charge customers without any consent, even the screen where you submit your credit card details does not have any $ amount that this app will charge you. You will end up with a surprising fee. I tried to cancel the service but the customer service was very mean and said I have to pay even if I want to cancel. I wanted to cancel the service but no one will help. Everything I see is against the terms and conditions and basic customer service and all the US laws. And worst of all the application seems to sell all customer data to another company, you will see that you will be pushed to use financial institutions for your refund and credit monitoring companies. 
Date published: 2023-05-16
Rated 5 out of 5 by from I love Turbo Tax!! I've been using Turbo Tax for the last 10 years. It's my go-to without a doubt.
Date published: 2023-05-16
Rated 1 out of 5 by from No E-file 2021 despite product marketing as such In April 2023, I purchased 2021 TurboTax Download software for late submission of my FY2021 taxes (due in April 2022) considering TurboTax website markets (still to this day) the 2021 Download software as allowing E-file--so I took a chance of trying TurboTax for the first time instead of going to a professional to handle a late submission. After downloading and installing the software, painstakingly completing the tax return, and attempting to file, at the very last step before e-file submission, an error message prevented me from filing, suggested my software was not up to date and required upgrade. (I had downloaded from TT website the previous day, why wouldn't an upgraded product be made available for download, as I can't be the only person submitting taxes for the previous year). I spent 30 minutes on the phone with customer support who assured me I could e-file if I upgraded the software, thus I installed the upgrade, but had to manually re-enter my entire tax return data fresh from the start, yet still received the same error message when I attempted to file. Eventually I had to print out the document, send it certified from the post office, and the IRS website still hasn't acknowledged receipt two weeks after certified mail shows it was delivered. Meanwhile my 2022 tax return was subsequently e-filed via TurboTax Online and accepted by the IRS on the same day. However, because I had to purchase TurboTax Download for 2021 and used TurboTax Online product for 2022, my account does not reflect both tax returns because of the separate platforms used. This is why using an accountant is worth the extra money. Granted I'm culpable for late filing (I was in the hospital last year) but I never owe money, I am due a refund, and TurboTax shouldn't continue to advertise products as E-file when they are not--as I wanted the added assurance of avoiding mailing anything which incurs a less transparent IRS acceptance process. I would've hired a tax professional given the time, effort, and extra expense involved.
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 59
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bc when I finished mine and sent it on it don't go My experience was completely shut bc I finished my return for it not to go through but to still be un finished and never sent in like they said if I get lucky get it y'all might keep a customer might loose one
Date published: 2023-05-16
Rated 5 out of 5 by from Good Good jod hfjf hfjdjcjdhfhfjdhdhdp hfjdggggudydfffvff
Date published: 2023-05-16
Rated 3 out of 5 by from Taxes It was ok glad I used them everyone should use turbo tax to do there taxes
Date published: 2023-05-16
Rated 5 out of 5 by from Buen servicio Eliz fue una excelente asesora y me absolvió mis dudas
Date published: 2023-05-16
Rated 5 out of 5 by from TURBOTAX IS AWESOME I have been using turbotax for years and I have been completely satisfied with the services when ever I need help they were right there to assist me Thanks Turbotax you guy are AWESOME
Date published: 2023-05-16
Rated 3 out of 5 by from refile 4 times I am going to have to refile for the fourth time because my form keeps getting rejected and I do not understand why.
Date published: 2023-05-16
Rated 5 out of 5 by from Great and easy to Use awesome and easy to use. Really great service and keeps track of everything years past.
Date published: 2023-05-16
Rated 1 out of 5 by from The worse ever service you will see It tells you that it is free but it costs lots more than an accountant. They charge customers without any consent, even the screen where you submit your credit card details does not have any $ amount that this app will charge you. You will end up with a surprising fee. I tried to cancel the service but the customer service was very mean and said I have to pay even if I want to cancel. I wanted to cancel the service but no one will help. Everything I see is against the terms and conditions and basic customer service and all the US laws. And worst of all the application seems to sell all customer data to another company, you will see that you will be pushed to use financial institutions for your refund and credit monitoring companies. 
Date published: 2023-05-16
Rated 5 out of 5 by from I love Turbo Tax!! I've been using Turbo Tax for the last 10 years. It's my go-to without a doubt.
Date published: 2023-05-16
Rated 1 out of 5 by from No E-file 2021 despite product marketing as such In April 2023, I purchased 2021 TurboTax Download software for late submission of my FY2021 taxes (due in April 2022) considering TurboTax website markets (still to this day) the 2021 Download software as allowing E-file--so I took a chance of trying TurboTax for the first time instead of going to a professional to handle a late submission. After downloading and installing the software, painstakingly completing the tax return, and attempting to file, at the very last step before e-file submission, an error message prevented me from filing, suggested my software was not up to date and required upgrade. (I had downloaded from TT website the previous day, why wouldn't an upgraded product be made available for download, as I can't be the only person submitting taxes for the previous year). I spent 30 minutes on the phone with customer support who assured me I could e-file if I upgraded the software, thus I installed the upgrade, but had to manually re-enter my entire tax return data fresh from the start, yet still received the same error message when I attempted to file. Eventually I had to print out the document, send it certified from the post office, and the IRS website still hasn't acknowledged receipt two weeks after certified mail shows it was delivered. Meanwhile my 2022 tax return was subsequently e-filed via TurboTax Online and accepted by the IRS on the same day. However, because I had to purchase TurboTax Download for 2021 and used TurboTax Online product for 2022, my account does not reflect both tax returns because of the separate platforms used. This is why using an accountant is worth the extra money. Granted I'm culpable for late filing (I was in the hospital last year) but I never owe money, I am due a refund, and TurboTax shouldn't continue to advertise products as E-file when they are not--as I wanted the added assurance of avoiding mailing anything which incurs a less transparent IRS acceptance process. I would've hired a tax professional given the time, effort, and extra expense involved.
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 59