TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Amend IPIN codes Tried calling to change PIN #s to efile. Was advised to amend. Tax return #s then changed. Already spent way too much time with TurboTax trying to file. I will try another program next year.
Date published: 2022-10-12
Rated 1 out of 5 by from Unable to print. No help phone number. Unable to print files for review and submision to federal and state tax agencies
Date published: 2022-10-12
Rated 5 out of 5 by from LOVE being able to figure out taxes myself!!! I love being able to figure out taxes myself - and then use all the help that turbo tax provides - and i did NOT know that for a measly $50 they will help you
Date published: 2022-10-12
Rated 5 out of 5 by from Timing Running Out and I met my tax Savior I had signed up for TurboTax Live, and then based on travel and a bit of confusion due to traveling through time zones, I ended up cutting it very close for filing my taxes. And then… I was assigned to Clarissa at TurboTax Live. She made my time filing somehow enjoyable but also efficient, accurate and educational. Clarissa was able to walk me through what she was doing, helped me gather the accurate files and data, educate me on the what’s and why’s, all while getting everything in on time. A pleasure.
Date published: 2022-10-12
Rated 5 out of 5 by from TURBO TAX The software was excellent in assisting me to prepare for my family by way of asking direct simple questions.
Date published: 2022-10-12
Rated 1 out of 5 by from Always charging extra fees aomewhere It's very sad that when you say it's free but then end up having to pay almost a $100 for filing
Date published: 2022-10-12
Rated 5 out of 5 by from Yay It was amazing and I am so Excited to see that I reduced my expected liability
Date published: 2022-10-12
Rated 5 out of 5 by from Awesome Turbo Tax Been using Turbo Tax for over 10 years and It is always easy to follow and helps me get the most refund.
Date published: 2022-10-12
Rated 3 out of 5 by from Everything is great until you have a question Been using TT for many many years. This year I had a question since I had filed an extension. I submitted my question via TT email functionality. 10 days later, I still have not heard back. According to the product, I was going to get supported within 48 hours (if I remember correctly)
Date published: 2022-10-12
Rated 4 out of 5 by from Fairly self-explanatary, but not for the beginner My only current struggle is figuring out how to get my current year TurboTax 2021 (on a new laptop) to recognize and reference prior year filings (2019 & 2020) from my old laptop). I brought over the old filings, but TurboTax 2021 only wants to open a 2021 file.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 5797
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Amend IPIN codes Tried calling to change PIN #s to efile. Was advised to amend. Tax return #s then changed. Already spent way too much time with TurboTax trying to file. I will try another program next year.
Date published: 2022-10-12
Rated 1 out of 5 by from Unable to print. No help phone number. Unable to print files for review and submision to federal and state tax agencies
Date published: 2022-10-12
Rated 5 out of 5 by from LOVE being able to figure out taxes myself!!! I love being able to figure out taxes myself - and then use all the help that turbo tax provides - and i did NOT know that for a measly $50 they will help you
Date published: 2022-10-12
Rated 5 out of 5 by from Timing Running Out and I met my tax Savior I had signed up for TurboTax Live, and then based on travel and a bit of confusion due to traveling through time zones, I ended up cutting it very close for filing my taxes. And then… I was assigned to Clarissa at TurboTax Live. She made my time filing somehow enjoyable but also efficient, accurate and educational. Clarissa was able to walk me through what she was doing, helped me gather the accurate files and data, educate me on the what’s and why’s, all while getting everything in on time. A pleasure.
Date published: 2022-10-12
Rated 5 out of 5 by from TURBO TAX The software was excellent in assisting me to prepare for my family by way of asking direct simple questions.
Date published: 2022-10-12
Rated 1 out of 5 by from Always charging extra fees aomewhere It's very sad that when you say it's free but then end up having to pay almost a $100 for filing
Date published: 2022-10-12
Rated 5 out of 5 by from Yay It was amazing and I am so Excited to see that I reduced my expected liability
Date published: 2022-10-12
Rated 5 out of 5 by from Awesome Turbo Tax Been using Turbo Tax for over 10 years and It is always easy to follow and helps me get the most refund.
Date published: 2022-10-12
Rated 3 out of 5 by from Everything is great until you have a question Been using TT for many many years. This year I had a question since I had filed an extension. I submitted my question via TT email functionality. 10 days later, I still have not heard back. According to the product, I was going to get supported within 48 hours (if I remember correctly)
Date published: 2022-10-12
Rated 4 out of 5 by from Fairly self-explanatary, but not for the beginner My only current struggle is figuring out how to get my current year TurboTax 2021 (on a new laptop) to recognize and reference prior year filings (2019 & 2020) from my old laptop). I brought over the old filings, but TurboTax 2021 only wants to open a 2021 file.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 5797