TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from State Filing Glitch Most of the program did great except after I filed federal it would not let me go back and file state. I ended up on the phone with 2 different support team members. Both seemed puzzled but the second person took time to look it up and said it was a known problem. A week later they fixed the glitch in the program. Hoping next year they thoroughly test program first. It had never happened before and it was very frustrating waiting for a fix in late March. No one ever should be told on the phone "well you can print and mail it if you want"- I didn't purchase the program so I would have to mail returns.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Review TurboTax is generally intuitive and easy to use. There was one glitch created by my using too large an expense for that category. On the positive side, I worked with a TurboTax expert on chat and she helped me resolve that and walked through a number of cleanup situation. She was knowledgeable about the product and the tax implications, and patiently walked me through finishing my taxes. I used the TurboTax chat pro earlier in my tax process with similar competence and service demonstrated. I really liked that when I needed an immediate expert they showed how long the wait was between talking to a tax accountant and working with an accountant in a chat. I talked with an accountant directly when I needed another specific question answered as it was faster to talk to the accountant than to wait for the chat online. They were all similarly competent and service oriented and I was very pleased with this service.
Date published: 2021-03-18
Rated 4 out of 5 by from Better than Manual Entry Overall very useful. Like to be able to update/skip entries and have the program recalculate everything. Walking through the steps is useful. Some additional explanations are needed - like why I can only deduct $300 cash charitable donations if I choose standard deduction. Difficult to correct "errors" from the review forms and/or find where calculated numbers are coming from. Impossible to import older TTax data once you've started - very annoying. Older TTax forms will not import at all e.g. 2012/13/14/15/16
Date published: 2021-03-18
Rated 5 out of 5 by from LOVE TURBO TAX, SO EASY TO USE!!! It is so easy to use and navigate through papers. it saves last year information which makes it so easy.
Date published: 2021-03-18
Rated 5 out of 5 by from It was really easy ,and they where helpfull They helped me file my taxes fast and easy.i would recommend their services to everyone..
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is my go to tax software Turbo Tax has worked great for me. I have used it for the past 5 years. It is easy to use and understand with extremely helpful hints and info along the way. Their phone assistance has been great and very helpful, as well.
Date published: 2021-03-18
Rated 1 out of 5 by from live help did not help at all they didnt help or get anthing changed at all... my return continues to be rejected and nothing the did changed that. really good use of 110 dollars for absolutley nothing
Date published: 2021-03-18
Rated 4 out of 5 by from Great Program I really enjoy using TurboTax each year. My only complaints are 1. that the program should be made full screen and 2. I should not have the need to keep the disc in my computer in order to do updates. Other that those 2 issues, it's a wonderful program
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Basic Dealing with Turbo Tax was easy to use. The program navigated you every step of the way and if you had questions, the answers were right at your finger tips.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT TO USE AND EASY DONE RIGHT EASY TO USE AND IT IS GUARENTEED TRY IT U WILL LOVE IT
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5787
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from State Filing Glitch Most of the program did great except after I filed federal it would not let me go back and file state. I ended up on the phone with 2 different support team members. Both seemed puzzled but the second person took time to look it up and said it was a known problem. A week later they fixed the glitch in the program. Hoping next year they thoroughly test program first. It had never happened before and it was very frustrating waiting for a fix in late March. No one ever should be told on the phone "well you can print and mail it if you want"- I didn't purchase the program so I would have to mail returns.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Review TurboTax is generally intuitive and easy to use. There was one glitch created by my using too large an expense for that category. On the positive side, I worked with a TurboTax expert on chat and she helped me resolve that and walked through a number of cleanup situation. She was knowledgeable about the product and the tax implications, and patiently walked me through finishing my taxes. I used the TurboTax chat pro earlier in my tax process with similar competence and service demonstrated. I really liked that when I needed an immediate expert they showed how long the wait was between talking to a tax accountant and working with an accountant in a chat. I talked with an accountant directly when I needed another specific question answered as it was faster to talk to the accountant than to wait for the chat online. They were all similarly competent and service oriented and I was very pleased with this service.
Date published: 2021-03-18
Rated 4 out of 5 by from Better than Manual Entry Overall very useful. Like to be able to update/skip entries and have the program recalculate everything. Walking through the steps is useful. Some additional explanations are needed - like why I can only deduct $300 cash charitable donations if I choose standard deduction. Difficult to correct "errors" from the review forms and/or find where calculated numbers are coming from. Impossible to import older TTax data once you've started - very annoying. Older TTax forms will not import at all e.g. 2012/13/14/15/16
Date published: 2021-03-18
Rated 5 out of 5 by from LOVE TURBO TAX, SO EASY TO USE!!! It is so easy to use and navigate through papers. it saves last year information which makes it so easy.
Date published: 2021-03-18
Rated 5 out of 5 by from It was really easy ,and they where helpfull They helped me file my taxes fast and easy.i would recommend their services to everyone..
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is my go to tax software Turbo Tax has worked great for me. I have used it for the past 5 years. It is easy to use and understand with extremely helpful hints and info along the way. Their phone assistance has been great and very helpful, as well.
Date published: 2021-03-18
Rated 1 out of 5 by from live help did not help at all they didnt help or get anthing changed at all... my return continues to be rejected and nothing the did changed that. really good use of 110 dollars for absolutley nothing
Date published: 2021-03-18
Rated 4 out of 5 by from Great Program I really enjoy using TurboTax each year. My only complaints are 1. that the program should be made full screen and 2. I should not have the need to keep the disc in my computer in order to do updates. Other that those 2 issues, it's a wonderful program
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Basic Dealing with Turbo Tax was easy to use. The program navigated you every step of the way and if you had questions, the answers were right at your finger tips.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT TO USE AND EASY DONE RIGHT EASY TO USE AND IT IS GUARENTEED TRY IT U WILL LOVE IT
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5787