TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from 2020 horrible!! purchased 2020 TT, unable to install or use, no help from help desk, purchased TT online finally after several attempts was able to utilize TT online. Extremely frustrating!
Date published: 2021-03-18
Rated 4 out of 5 by from Pricey...But worth the money! Yes, I know that I can file taxes for free. But, what I can not get is the ease of TurboTax for free. The money is pricey given that I can file for free, but 28 pages of headache is not worth the "Free" price tag.
Date published: 2021-03-18
Rated 5 out of 5 by from I used your service for years!! Logical and clear instructions... You seem to anticipate my every need!
Date published: 2021-03-18
Rated 4 out of 5 by from Online version froze up often Not happy with online version, keep freezing up. CD was better
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax Review TurboTax is easy to use with helpful quick answer buttons for questions regarding words and terms I was unfamiliar with - they helped me understand what I could and couldn't apply as a deduction and what sections were meant for me :)
Date published: 2021-03-18
Rated 4 out of 5 by from Adequate overall The software is very cumbersome, in that updates take a while, and moving from page to page is slow. The info provided when you have a question is only superficial and provides little detail. All said, however, the product is excellent at taking you through the interview process and ensuring that, if you're paying attention, you don't miss anything. I was a little misled regarding the cost, because it wasn't clear when I ordered the software that the basic didn't include a state, which one would think it would, given that anyone who files a federal return usually files a state return. I ended up paying more because I had to purchase a state package to finish, which overall cost me more than I would have paid for the deluxe.
Date published: 2021-03-18
Rated 4 out of 5 by from TurboTax is slipping some from earlier versions. I found more episodes of sentences open to multiple interpretations. With the help of the excellent staff I was able to speak with, I was able to complete the process.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT EXPERIENCE WITH TURBO TAX It was an easy way to complete your taxes. It provided as much help as was needed. I would highly rreccomend it.
Date published: 2021-03-18
Rated 4 out of 5 by from IMPORT PROBLEMS Even though I tried 3 times to copy my PDF from my old PC to import into the new one that runs Windows 10, I never could import it and had to enter everything myself. Do not know if this is a problem because I had to move from Windows 7 to Windows 10 or something else. Not a big thing but of a bother none the less.
Date published: 2021-03-18
Rated 4 out of 5 by from Trouble entering foreign DIV income Company info Every thing went well except the app had a problem with entering the foreign companies addresses'
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5784
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from 2020 horrible!! purchased 2020 TT, unable to install or use, no help from help desk, purchased TT online finally after several attempts was able to utilize TT online. Extremely frustrating!
Date published: 2021-03-18
Rated 4 out of 5 by from Pricey...But worth the money! Yes, I know that I can file taxes for free. But, what I can not get is the ease of TurboTax for free. The money is pricey given that I can file for free, but 28 pages of headache is not worth the "Free" price tag.
Date published: 2021-03-18
Rated 5 out of 5 by from I used your service for years!! Logical and clear instructions... You seem to anticipate my every need!
Date published: 2021-03-18
Rated 4 out of 5 by from Online version froze up often Not happy with online version, keep freezing up. CD was better
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax Review TurboTax is easy to use with helpful quick answer buttons for questions regarding words and terms I was unfamiliar with - they helped me understand what I could and couldn't apply as a deduction and what sections were meant for me :)
Date published: 2021-03-18
Rated 4 out of 5 by from Adequate overall The software is very cumbersome, in that updates take a while, and moving from page to page is slow. The info provided when you have a question is only superficial and provides little detail. All said, however, the product is excellent at taking you through the interview process and ensuring that, if you're paying attention, you don't miss anything. I was a little misled regarding the cost, because it wasn't clear when I ordered the software that the basic didn't include a state, which one would think it would, given that anyone who files a federal return usually files a state return. I ended up paying more because I had to purchase a state package to finish, which overall cost me more than I would have paid for the deluxe.
Date published: 2021-03-18
Rated 4 out of 5 by from TurboTax is slipping some from earlier versions. I found more episodes of sentences open to multiple interpretations. With the help of the excellent staff I was able to speak with, I was able to complete the process.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT EXPERIENCE WITH TURBO TAX It was an easy way to complete your taxes. It provided as much help as was needed. I would highly rreccomend it.
Date published: 2021-03-18
Rated 4 out of 5 by from IMPORT PROBLEMS Even though I tried 3 times to copy my PDF from my old PC to import into the new one that runs Windows 10, I never could import it and had to enter everything myself. Do not know if this is a problem because I had to move from Windows 7 to Windows 10 or something else. Not a big thing but of a bother none the less.
Date published: 2021-03-18
Rated 4 out of 5 by from Trouble entering foreign DIV income Company info Every thing went well except the app had a problem with entering the foreign companies addresses'
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5784