TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Turbo has become extremely difficult to navigate. I had to keep going back and fourth, often getting the same questions repeated again and again filing my 2020 tax return. I've filed with turbo many years off and on with little to no problems. Maybe it is this stimulus agenda. Also, I inquired several times about the stimulus checks, and was told that the IRS had made an error and was in the process of correcting it. Then after waiting on the line with the IRS for an hour, found out that my 2019 tax return was "NOT FILED". I COULD not believe it. I then had to go on turbo tax, enter the info and mail it to IRS. I paid Turbo people to file this. When I found out that I neither owed or was due a refund from the IRS, that should have been a Red Flag. That was my fault. I do not personally hold whoever read this accountable. The lady that I first talked to from India, after finding out about my 2019 taxes was very helpful. She was the one who told me that I needed to refile my 2019 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by from my life specialist was the best she was very helpful super friendly and didn't give no attitude or seen frustrated he seemed like she really enjoyed what she was doing and really was determined to help me solve my problem for that she definitely deserved five stars...stay blessed
Date published: 2021-03-02
Rated 5 out of 5 by from He was quick and efficient! After calling the IRS and being hung up on eight times, I was frustrated! When I got through to a Turbo Tax representative within five minutes of my request I was surprised! He was great and helped me with ease! Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is extremely easy to use. Just answer the questions and Turbo Tax does the rest!
Date published: 2021-03-02
Rated 1 out of 5 by from They are slowly getting more expensive every year. I filed with them for 3 years. Might choose another company, they had a hidden charge of 40$ to pay with my return. I did not see anything about the $40 charge till the end and by then I could not go back.
Date published: 2021-03-02
Rated 5 out of 5 by from Always Easy!!! Turbotax makes filing easy!!! I've been using it for years and its always update and fresh...
Date published: 2021-03-02
Rated 5 out of 5 by from great experience It was simple and very useful in my tax preparation.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for the last 8-9 years and find it incredibly simple!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax was very helpful ! Turbotax is very concerned in helping their customers! This was my first time filing and it was quick and easy.
Date published: 2021-03-02
Rated 5 out of 5 by from Happy I Appreciate all the happy yall gave me today im so grateful
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5763
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo has become extremely difficult to navigate. I had to keep going back and fourth, often getting the same questions repeated again and again filing my 2020 tax return. I've filed with turbo many years off and on with little to no problems. Maybe it is this stimulus agenda. Also, I inquired several times about the stimulus checks, and was told that the IRS had made an error and was in the process of correcting it. Then after waiting on the line with the IRS for an hour, found out that my 2019 tax return was "NOT FILED". I COULD not believe it. I then had to go on turbo tax, enter the info and mail it to IRS. I paid Turbo people to file this. When I found out that I neither owed or was due a refund from the IRS, that should have been a Red Flag. That was my fault. I do not personally hold whoever read this accountable. The lady that I first talked to from India, after finding out about my 2019 taxes was very helpful. She was the one who told me that I needed to refile my 2019 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by from my life specialist was the best she was very helpful super friendly and didn't give no attitude or seen frustrated he seemed like she really enjoyed what she was doing and really was determined to help me solve my problem for that she definitely deserved five stars...stay blessed
Date published: 2021-03-02
Rated 5 out of 5 by from He was quick and efficient! After calling the IRS and being hung up on eight times, I was frustrated! When I got through to a Turbo Tax representative within five minutes of my request I was surprised! He was great and helped me with ease! Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is extremely easy to use. Just answer the questions and Turbo Tax does the rest!
Date published: 2021-03-02
Rated 1 out of 5 by from They are slowly getting more expensive every year. I filed with them for 3 years. Might choose another company, they had a hidden charge of 40$ to pay with my return. I did not see anything about the $40 charge till the end and by then I could not go back.
Date published: 2021-03-02
Rated 5 out of 5 by from Always Easy!!! Turbotax makes filing easy!!! I've been using it for years and its always update and fresh...
Date published: 2021-03-02
Rated 5 out of 5 by from great experience It was simple and very useful in my tax preparation.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for the last 8-9 years and find it incredibly simple!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax was very helpful ! Turbotax is very concerned in helping their customers! This was my first time filing and it was quick and easy.
Date published: 2021-03-02
Rated 5 out of 5 by from Happy I Appreciate all the happy yall gave me today im so grateful
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5763