TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great filing experience Very easy to complete the return this year. Did not take long!
Date published: 2021-03-20
Rated 5 out of 5 by from 2020 taxes Very easy for follow and complete. Liked that I could do my own taxes now and saved me 200.00 dollars!!
Date published: 2021-03-20
Rated 2 out of 5 by from Does not report key information to user I've been using TurboTax for 10 years now and for the most part it has been fine but there are a few quirks that are incredibly frustrating and make me wonder if I can continue to use it. The primary issue this year was that TurboTax was telling me I needed to mail some forms in because the e-file was not sufficient, but it gave NO indication of that until I previewed the return prior to e-filing. Luckily I did catch it and was able to go back and fix the issue, but this is a huge failing to not flag the choice to summarize a stock sale early in the return and indicate that summarizing has implications (e.g. needing to mail in documentation). The second issue was that there was line 23 "other taxes" on the 1040 that was filled in unbeknownst to me and with no indication of what this was. I had to dig through the Schedule 2 and other forms to figure out where this number came from. In the end it was calculated based on supplied information, but this is an area where TurboTax could do a much better job informing the user that based on what was reported, XYZ worksheet needs to be filled out and is adjusting your taxes. It seems inconsistent that TurboTax assumes that I should know summarizing a stock transaction means I'll have to mail in forms, but then hides other information affecting my return. Lastly, this is a gripe rather than a real issue, but the whole requiring drivers license information in order to file is just annoying. Its supposed to prevent identity theft or some such but when I'm doing the taxes while my wife is at work and suddenly I can't finish because I don't have her license, that is just annoying.
Date published: 2021-03-20
Rated 5 out of 5 by from AWESOME!! Very easy and straight forward. Helpful with all questions. Thank you and look forward to using you next year!!
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome Fast and Easy to follow each step. Very helpful. Saving time.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome!! Makes it so easy!! I can file my taxes in under an hour, get my return sent to my bank account, and even pay for the service from my refund!!
Date published: 2021-03-20
Rated 5 out of 5 by from Great Product! Real time saver. It was quick an painless. I was able to complete this from the comfort of my home. No covid risk!
Date published: 2021-03-20
Rated 5 out of 5 by from First Time File Income Tax Excellent customer assistance!! Ready for everybody can understand and do it yourself
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent Very patient , excellent help.. many questions to answer.
Date published: 2021-03-20
Rated 5 out of 5 by from Quick and Easy Very easy to use with helpful tips. Thank you for making this so easy!
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5762
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great filing experience Very easy to complete the return this year. Did not take long!
Date published: 2021-03-20
Rated 5 out of 5 by from 2020 taxes Very easy for follow and complete. Liked that I could do my own taxes now and saved me 200.00 dollars!!
Date published: 2021-03-20
Rated 2 out of 5 by from Does not report key information to user I've been using TurboTax for 10 years now and for the most part it has been fine but there are a few quirks that are incredibly frustrating and make me wonder if I can continue to use it. The primary issue this year was that TurboTax was telling me I needed to mail some forms in because the e-file was not sufficient, but it gave NO indication of that until I previewed the return prior to e-filing. Luckily I did catch it and was able to go back and fix the issue, but this is a huge failing to not flag the choice to summarize a stock sale early in the return and indicate that summarizing has implications (e.g. needing to mail in documentation). The second issue was that there was line 23 "other taxes" on the 1040 that was filled in unbeknownst to me and with no indication of what this was. I had to dig through the Schedule 2 and other forms to figure out where this number came from. In the end it was calculated based on supplied information, but this is an area where TurboTax could do a much better job informing the user that based on what was reported, XYZ worksheet needs to be filled out and is adjusting your taxes. It seems inconsistent that TurboTax assumes that I should know summarizing a stock transaction means I'll have to mail in forms, but then hides other information affecting my return. Lastly, this is a gripe rather than a real issue, but the whole requiring drivers license information in order to file is just annoying. Its supposed to prevent identity theft or some such but when I'm doing the taxes while my wife is at work and suddenly I can't finish because I don't have her license, that is just annoying.
Date published: 2021-03-20
Rated 5 out of 5 by from AWESOME!! Very easy and straight forward. Helpful with all questions. Thank you and look forward to using you next year!!
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome Fast and Easy to follow each step. Very helpful. Saving time.
Date published: 2021-03-20
Rated 5 out of 5 by from TurboTax is Awesome!! Makes it so easy!! I can file my taxes in under an hour, get my return sent to my bank account, and even pay for the service from my refund!!
Date published: 2021-03-20
Rated 5 out of 5 by from Great Product! Real time saver. It was quick an painless. I was able to complete this from the comfort of my home. No covid risk!
Date published: 2021-03-20
Rated 5 out of 5 by from First Time File Income Tax Excellent customer assistance!! Ready for everybody can understand and do it yourself
Date published: 2021-03-20
Rated 5 out of 5 by from Excellent Very patient , excellent help.. many questions to answer.
Date published: 2021-03-20
Rated 5 out of 5 by from Quick and Easy Very easy to use with helpful tips. Thank you for making this so easy!
Date published: 2021-03-20
All TurboTax® Offerings Reviews - Page 5762