TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use This experience was very easy and live help did a phenomenal job of working me through the process.
Date published: 2023-03-26
Rated 1 out of 5 by from Turbo tax needs to improve My experience with turbo tax was not what it was supposed to be. I was forced to pay when i choose the option NOT to pay, I am beyond confused because this is not the first time I used turbo tax to file my taxes. I really need someone to explain this to me.
Date published: 2023-03-26
Rated 5 out of 5 by from Love Turbo Tax Very easy to file. I love the part that I can save my Tax information online. I can retrieve it any time. It saves a lot of space in my cabinet.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and intuitive! Was easy to work around with and user friendly!!!!
Date published: 2023-03-26
Rated 5 out of 5 by from App vs online Confusion and trouble with filing after using both the app and the .com one before. Talked to TurboTax three times today and they finally fixed the problem and even made it “free!!”
Date published: 2023-03-26
Rated 5 out of 5 by from so easy I was done in under 2 hours so easy and when I had questions I found the answers easily
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Easy to use program, made very simple to understand
Date published: 2023-03-26
Rated 5 out of 5 by from Turbotax Is Great This year's tax returns were tricky, but Turbotax guided me step by step, and the Agent then confirmed everything was done correctly.
Date published: 2023-03-26
Rated 2 out of 5 by from TurboTax was great UNTIL... Easy to use and I thought it was great UNTIL IT TRIED TO CHARGE ME A $40 PROCESSING FEE for an upgrade that I didn't even really want, but was told I needed to get to get a better return, which would have almost doubled the amount charged against my return. The way they presented this information made it seem like their method of payment was the easier, better option, when, in fact, it was not. Seemed sneaky and underhanded, in my opinion.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and less than 1 1/2 hrs. Love the guided questions and answers. I will return next year!
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5761
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use This experience was very easy and live help did a phenomenal job of working me through the process.
Date published: 2023-03-26
Rated 1 out of 5 by from Turbo tax needs to improve My experience with turbo tax was not what it was supposed to be. I was forced to pay when i choose the option NOT to pay, I am beyond confused because this is not the first time I used turbo tax to file my taxes. I really need someone to explain this to me.
Date published: 2023-03-26
Rated 5 out of 5 by from Love Turbo Tax Very easy to file. I love the part that I can save my Tax information online. I can retrieve it any time. It saves a lot of space in my cabinet.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and intuitive! Was easy to work around with and user friendly!!!!
Date published: 2023-03-26
Rated 5 out of 5 by from App vs online Confusion and trouble with filing after using both the app and the .com one before. Talked to TurboTax three times today and they finally fixed the problem and even made it “free!!”
Date published: 2023-03-26
Rated 5 out of 5 by from so easy I was done in under 2 hours so easy and when I had questions I found the answers easily
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Easy to use program, made very simple to understand
Date published: 2023-03-26
Rated 5 out of 5 by from Turbotax Is Great This year's tax returns were tricky, but Turbotax guided me step by step, and the Agent then confirmed everything was done correctly.
Date published: 2023-03-26
Rated 2 out of 5 by from TurboTax was great UNTIL... Easy to use and I thought it was great UNTIL IT TRIED TO CHARGE ME A $40 PROCESSING FEE for an upgrade that I didn't even really want, but was told I needed to get to get a better return, which would have almost doubled the amount charged against my return. The way they presented this information made it seem like their method of payment was the easier, better option, when, in fact, it was not. Seemed sneaky and underhanded, in my opinion.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and less than 1 1/2 hrs. Love the guided questions and answers. I will return next year!
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5761