TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
Rated 4 out of 5 by from Makes doing taxes simple. Was able to complete my taxes in under an hour. That is saying something as I have had a complicated tax year.
Date published: 2022-04-18
Rated 2 out of 5 by from Easy to use, easy to lose TurboTax made my tax filing very easy. My issue, though, is how they tried to manipulate me into spending way more than necessary. The pop-ups that ask if you'd like to upgrade are very misleading and too frequent. Also, I upgraded to the basic self-employed package and was told that I would be able to pay for said package with my federal tax return. When prompted, I chose this option, only to be told that my federal return (being almost 10 times the amount they were charging for the package) was not enough to cover the expenses. I called customer support and waited on hold for 20 minutes, and the lady told me she wasn't sure why this happened and that she would transfer me to an expert. After a few more minutes of waiting for my call to be transferred, an automated voice comes on to tell me that speaking with an expert isn't included in my package and I need to spend $80 to complete the call. Complete waste of time.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome Very easy to understand and fill out. Thank you to all of the professionals at TurboTax
Date published: 2022-04-18
Rated 5 out of 5 by from love Turbo Tax! turbo tax takes the hatred of doing taxes away. now i enjoy doing taxes!
Date published: 2022-04-18
Rated 5 out of 5 by from turbo2021 easy to use. good product. could be less expensive.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience Every Time Great experience. All questions easily answered by the system. For those with a simple tax return I couldn't recommend more.
Date published: 2022-04-18
Rated 4 out of 5 by from good it was easy to do from start to finishfhjdrfjtrtdtjur
Date published: 2022-04-18
Rated 3 out of 5 by from Added a fee w/o my consent This is my third year using TurboTax, and for the most part I like it because it is easy to use and helps me file my taxes quickly. However, this time around I noticed that they added a $44 “Premium Services Benefit” charge to my fees without my consent. When I clicked the “remove” button, the screen went blank and ultimately did not remove the fee. This led to me being on an hour-long call with a customer service rep (whom was really kind by the way) and she ended up just giving me a discount code since no one could erase the charge. This was incredibly time consuming and made me lose some trust in TurboTax. This is a reminder to ALWAYS be checking for fees and charges before you file!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 577
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
Rated 4 out of 5 by from Makes doing taxes simple. Was able to complete my taxes in under an hour. That is saying something as I have had a complicated tax year.
Date published: 2022-04-18
Rated 2 out of 5 by from Easy to use, easy to lose TurboTax made my tax filing very easy. My issue, though, is how they tried to manipulate me into spending way more than necessary. The pop-ups that ask if you'd like to upgrade are very misleading and too frequent. Also, I upgraded to the basic self-employed package and was told that I would be able to pay for said package with my federal tax return. When prompted, I chose this option, only to be told that my federal return (being almost 10 times the amount they were charging for the package) was not enough to cover the expenses. I called customer support and waited on hold for 20 minutes, and the lady told me she wasn't sure why this happened and that she would transfer me to an expert. After a few more minutes of waiting for my call to be transferred, an automated voice comes on to tell me that speaking with an expert isn't included in my package and I need to spend $80 to complete the call. Complete waste of time.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome Very easy to understand and fill out. Thank you to all of the professionals at TurboTax
Date published: 2022-04-18
Rated 5 out of 5 by from love Turbo Tax! turbo tax takes the hatred of doing taxes away. now i enjoy doing taxes!
Date published: 2022-04-18
Rated 5 out of 5 by from turbo2021 easy to use. good product. could be less expensive.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience Every Time Great experience. All questions easily answered by the system. For those with a simple tax return I couldn't recommend more.
Date published: 2022-04-18
Rated 4 out of 5 by from good it was easy to do from start to finishfhjdrfjtrtdtjur
Date published: 2022-04-18
Rated 3 out of 5 by from Added a fee w/o my consent This is my third year using TurboTax, and for the most part I like it because it is easy to use and helps me file my taxes quickly. However, this time around I noticed that they added a $44 “Premium Services Benefit” charge to my fees without my consent. When I clicked the “remove” button, the screen went blank and ultimately did not remove the fee. This led to me being on an hour-long call with a customer service rep (whom was really kind by the way) and she ended up just giving me a discount code since no one could erase the charge. This was incredibly time consuming and made me lose some trust in TurboTax. This is a reminder to ALWAYS be checking for fees and charges before you file!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 577