TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281618 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from simple and easy i got about the same experience as any other using the free edition. fast and simple
Date published: 2021-05-18
Rated 4 out of 5 by from GREAT EASY TO FOLLOW DIRECTIONS AND HELPS PEOPLE TO HAVE A SMOOTHE EXPERIENCE
Date published: 2021-05-18
Rated 5 out of 5 by from Great Customer Service I seek the help of a tax expert to check some of the information that I'm doubtful as to whether I put in the correct information. Peggy was the CPA that assisted me. She was very helpful and patiently answering all my questions. I do feel that my tax return filed is very solid.
Date published: 2021-05-18
Rated 4 out of 5 by from Such a great program and easy to use! It is very easy to use and follow all the promps. They also have experts available online to call you when you have questions (which I did multipe times)! They are always helpful and professional and have saved me money on my taxes. Thank you!
Date published: 2021-05-18
Rated 5 out of 5 by from Safe and accurate financial product Every year Turbo Tax helps get the job done correctly. Every. Year! No issues or audits and it walks me thru every scenario
Date published: 2021-05-18
Rated 2 out of 5 by from "Maximize 401K" leads to Penalties After entering 401K contributions, I was prompted to check a box to maximize contributions. The amount I would have contributed was $13K more than allowable and would have led to a penalty. We ended up talking with our financial advisor and that delay led to me not being able to contribute any more $ to my 401K. Due to this mistake, I lack confidence in Turbotax.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Easy and Best Support TurboTax Live Experts are the Best!! Software is easy to navigate. HIghly Recommend!
Date published: 2021-05-18
Rated 1 out of 5 by from Lots of bugs in the UI and refi issues I have been a turbotax customer for 20 plus years and will not be a customer again for tax year 2021. Here are the issues: - The UI somehow increases the tax liability when expenses were entered for each rental property. This had to be resolved after all items were entered and a complete recalculation was done. I literally had a heart attack watching the numbers go up - The software does not account for multiple lender statements due to refi and therefore exceeds the 750K cap on loan principal. This is such a simple problem that it's unbelievable that it was not accounted for
Date published: 2021-05-18
Rated 5 out of 5 by from SO THANKFUL for this service I HATE taxes, and rely on turbotax to help me, thank you so much for all you do!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is incredible! Easy and confident. I can always count on Turbo Tax.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 577
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from simple and easy i got about the same experience as any other using the free edition. fast and simple
Date published: 2021-05-18
Rated 4 out of 5 by from GREAT EASY TO FOLLOW DIRECTIONS AND HELPS PEOPLE TO HAVE A SMOOTHE EXPERIENCE
Date published: 2021-05-18
Rated 5 out of 5 by from Great Customer Service I seek the help of a tax expert to check some of the information that I'm doubtful as to whether I put in the correct information. Peggy was the CPA that assisted me. She was very helpful and patiently answering all my questions. I do feel that my tax return filed is very solid.
Date published: 2021-05-18
Rated 4 out of 5 by from Such a great program and easy to use! It is very easy to use and follow all the promps. They also have experts available online to call you when you have questions (which I did multipe times)! They are always helpful and professional and have saved me money on my taxes. Thank you!
Date published: 2021-05-18
Rated 5 out of 5 by from Safe and accurate financial product Every year Turbo Tax helps get the job done correctly. Every. Year! No issues or audits and it walks me thru every scenario
Date published: 2021-05-18
Rated 2 out of 5 by from "Maximize 401K" leads to Penalties After entering 401K contributions, I was prompted to check a box to maximize contributions. The amount I would have contributed was $13K more than allowable and would have led to a penalty. We ended up talking with our financial advisor and that delay led to me not being able to contribute any more $ to my 401K. Due to this mistake, I lack confidence in Turbotax.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Easy and Best Support TurboTax Live Experts are the Best!! Software is easy to navigate. HIghly Recommend!
Date published: 2021-05-18
Rated 1 out of 5 by from Lots of bugs in the UI and refi issues I have been a turbotax customer for 20 plus years and will not be a customer again for tax year 2021. Here are the issues: - The UI somehow increases the tax liability when expenses were entered for each rental property. This had to be resolved after all items were entered and a complete recalculation was done. I literally had a heart attack watching the numbers go up - The software does not account for multiple lender statements due to refi and therefore exceeds the 750K cap on loan principal. This is such a simple problem that it's unbelievable that it was not accounted for
Date published: 2021-05-18
Rated 5 out of 5 by from SO THANKFUL for this service I HATE taxes, and rely on turbotax to help me, thank you so much for all you do!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is incredible! Easy and confident. I can always count on Turbo Tax.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 577