TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Was GREAT until this year but still can't complain I've been using Turbo Tax for 14ish years. I have loved it & recommended it to everyone. people were actually asking me to do or help them with their taxes & I was almost ashamed to give away my dirty little secret that I just plugged numbers & Turbo Tax did everything for me. Then this year came ... My taxes kept getting rejected no matter what we did. On line, live chat, & phone calls were all WONDERFUL; however ... problem still not resolved .. I am now mailing instead of e-filing which make me very sad for lack of more colorful adjectives
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax was great! Very fast to do the returns, easy to use, and great/easy instructions!
Date published: 2022-04-19
Rated 4 out of 5 by from It is getting harder, to manage Had too much troubles, had to call help desk. they helped. but still failed after help desk. that should not have happened,after help form help desk.
Date published: 2022-04-19
Rated 5 out of 5 by from Reviewing Good and easy explain it to understand would recommend it.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is easy to use Great experience and simple to complete. I will recommend to anyone
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is good but has quirks that use up time Overall like the program and recommend it. One area of improvement that would really help - education. It is not great when it comes to education and correctly estimating tax credits. It tries to automate the process, but after selecting one, it does not correctly adjust the amount used towards the credit chosen. The result, if you do not manually fix it, is that you may pay a little more in taxes. The interview process for education is also not that easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Great greatness and love you so sweet you and your family and love your family and family are always
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 577
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Was GREAT until this year but still can't complain I've been using Turbo Tax for 14ish years. I have loved it & recommended it to everyone. people were actually asking me to do or help them with their taxes & I was almost ashamed to give away my dirty little secret that I just plugged numbers & Turbo Tax did everything for me. Then this year came ... My taxes kept getting rejected no matter what we did. On line, live chat, & phone calls were all WONDERFUL; however ... problem still not resolved .. I am now mailing instead of e-filing which make me very sad for lack of more colorful adjectives
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax was great! Very fast to do the returns, easy to use, and great/easy instructions!
Date published: 2022-04-19
Rated 4 out of 5 by from It is getting harder, to manage Had too much troubles, had to call help desk. they helped. but still failed after help desk. that should not have happened,after help form help desk.
Date published: 2022-04-19
Rated 5 out of 5 by from Reviewing Good and easy explain it to understand would recommend it.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is easy to use Great experience and simple to complete. I will recommend to anyone
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is good but has quirks that use up time Overall like the program and recommend it. One area of improvement that would really help - education. It is not great when it comes to education and correctly estimating tax credits. It tries to automate the process, but after selecting one, it does not correctly adjust the amount used towards the credit chosen. The result, if you do not manually fix it, is that you may pay a little more in taxes. The interview process for education is also not that easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Great greatness and love you so sweet you and your family and love your family and family are always
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 577