TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from still confusing using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by from Great Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by from inconsistent information everywhere IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by from It was been a good experience an awesome It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
Date published: 2023-03-22
Rated 5 out of 5 by from Works Great I am retired and my tax return is fairly simple. The only problem I have every year is my password to pay my file fee never works and it is always hard to change until I call someone. The nice lady I talked with was able to get the password changed.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is Great I enjoy using Turbo Tax as it is very helpful to ensure you are doing your taxes correctly and easily
Date published: 2023-03-22
Rated 5 out of 5 by from awesome simple, easy and quick. we'll see you next year !!!!!!!!!
Date published: 2023-03-22
Rated 5 out of 5 by from Very helpful Easy, fast, and there is always an option to get help
Date published: 2023-03-22
Rated 5 out of 5 by from lOVE IT Simple to use, GREAT UI, and stellar user friendliness. I never expect free versions of apps like this to be this nice but when they are they make me seriously consider buying some version of it to support the devlopers.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax makes things easy It was fairly easy just make sure you are prepared.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5745
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from still confusing using turbo tax makes a really confusing thing, taxes, only mildly confusing. why is it that I click one box and now I am getting back $700? why do I need to pay the state for not having health insurance? all of this is insane but turbo tax attempts to relatively explain these phenomena, but its ultimately still very confusing
Date published: 2023-03-22
Rated 5 out of 5 by from Great Very self explanatory, great website to use for filing tax for beginners
Date published: 2023-03-22
Rated 1 out of 5 by from inconsistent information everywhere IRS allows filing online for past year federal tax amendments from 2019, so update your software as advised by your associates. I went from amending it online to download ing the software and kept having the same problem with the signature date not falling within the filing year or some other error. I was given options to e-file when you don't offer the service and create a ton of errors as credit card not processing or signature date. Your download form tells me I can still e-file if I want to. Update the copy of your software to reflect the purpose (amendment) of the filing procedure. Why collect information if you are not designing for it. Terrible UX. Additionally train your service associates properly. I spent 2 hours last week and 4 hours today on the phone with incompetent associates who each took 30 mins to answer one question, and still kept going back and forth on their response, giving me false confidence when wrong only to be contradicted by the next associate. Train them! Additionally everyone of them wanted to mirror my computer when I told them at least twice that I am using the desktop download. Geez. Common! That's 5 associates who did that.
Date published: 2023-03-22
Rated 5 out of 5 by from It was been a good experience an awesome It was a good experience In the live operator get her job she helped me a lot it's my 1st time doing my taxes
Date published: 2023-03-22
Rated 5 out of 5 by from Works Great I am retired and my tax return is fairly simple. The only problem I have every year is my password to pay my file fee never works and it is always hard to change until I call someone. The nice lady I talked with was able to get the password changed.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is Great I enjoy using Turbo Tax as it is very helpful to ensure you are doing your taxes correctly and easily
Date published: 2023-03-22
Rated 5 out of 5 by from awesome simple, easy and quick. we'll see you next year !!!!!!!!!
Date published: 2023-03-22
Rated 5 out of 5 by from Very helpful Easy, fast, and there is always an option to get help
Date published: 2023-03-22
Rated 5 out of 5 by from lOVE IT Simple to use, GREAT UI, and stellar user friendliness. I never expect free versions of apps like this to be this nice but when they are they make me seriously consider buying some version of it to support the devlopers.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax makes things easy It was fairly easy just make sure you are prepared.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5745